1475 Items found
Published: Tuesday 19 December 2017
Published

The objective of the audit was to assess the effectiveness of Medicare electronic claiming arrangements, including an assessment of the extent to which claiming and processing efficiencies for the Government, health professionals and Medicare customers have been achieved.

Entity
Department of Human Services
Contact

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Published: Thursday 15 April 2010
Published

The objective of the audit was to assess the effectiveness of security awareness and training arrangements at selected Australian Government organisations, including whether they addressed selected security issues from the PSM.

Entity
Attorney-General's Department; CrimTrac; Department of Finance and Deregulation; Department of Health and Ageing; National Archives of Australia; National Gallery of Australia
Published: Thursday 21 February 2019
Published

The objective of the audit was to examine the extent to which the Department of Human Services (Human Services) has implemented the recommendations made by the Australian National Audit Office (ANAO) in Auditor-General Report No. 37 of 2014–15 Management of Smart Centres’ Centrelink Telephone Services; as well as Human Services’ performance against call wait time and call blocking metrics.

Entity
Department of Human Services
Contact

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Published: Wednesday 9 March 2005
Published

Given the importance of customer feedback to Centrelink's business, the ANAO considered it timely to conduct a series of performance audits relating to Centrelink's customer feedback systems, particularly in relation to its delivery of the services then provided on behalf of FaCS. The overarching objective of this series of ANAO performance audits of Centrelink's customer feedback systems was to assess whether Centrelink has effective processes and systems for gathering, measuring, reporting and responding effectively to customer feedback, including in relation to customer satisfaction with Centrelink services and processes.

Entity
Centrelink
Published: Monday 20 June 2005
Published

The objectives of the Australian National Audit Office's (ANAO) performance audit were to: examine the efficiency and effectiveness of agencies' procurement and management of legal services arrangements; determine adherence to Australian Government policy requirements; examine the effectiveness of the OLSC's monitoring of agencies' compliance with Government policy requirements; examine the OLSC's role in assisting agencies to comply with Government policy.

Entity
Across Entities
Published: Thursday 26 June 2008
Published

The audit objective was to assess the effectiveness of the department's administration of general recurrent grants paid to the States and Territories for government schools. To achieve this, the ANAO assessed whether the department:

  • paid the correct amount of general recurrent grants to the States and Territories;
  • effectively managed the agreements with the States and Territories; and
  • monitored progress towards achieving the National Goals for Schooling in the Twenty-First Century.
Entity
Department of Education, Employment and Workplace Relations
Published: Thursday 18 December 1997
Published

The main objectives of the audit were to examine and form an opinion on:

  • the efficiency, economy and administrative effectiveness with which the Commonwealth planned and coordinated implementation of the gun buy-back scheme;
  • the management of firearms surrender and destruction in the Australian Capital Territory by the Australian Federal Police; and
  • the management of the competitive tendering process for the national public education campaign.

Audit criteria were developed which examined program policy and planning, coordination with and payment of funds to the States.

Entity
Attorney-General's Department
Published: Wednesday 30 April 2014
Published

The audit objective was to assess the effectiveness of the Department of Human Services’ administration of the child support objection review process.

Entity
Department of Human Services; Department of Social Services
Contact

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Published: Wednesday 26 November 2014
Published

The objective of the audit was to assess how effectively and efficiently the Australian Taxation Office managed contact centres as part of its overall service delivery.

Entity
Australian Taxation Office
Contact

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Published: Wednesday 9 March 2005
Published

Given the importance of customer feedback to Centrelink's business, the ANAO considered it timely to conduct a series of performance audits relating to Centrelink's customer feedback systems, particularly in relation to its delivery of the services then provided on behalf of FaCS. The overarching objective of this series of ANAO performance audits of Centrelink's customer feedback systems was to assess whether Centrelink has effective processes and systems for gathering, measuring, reporting and responding effectively to customer feedback, including in relation to customer satisfaction with Centrelink services and processes.

Entity
Centrelink