The objective of the audit was to assess the Australian Taxation Office's approach to client service and the provision of particular client services to Individuals Non-Business clients. The INB business line deals primarily with the tax affairs of individual taxpayers. Audit criteria were developed which examined the ATO's:

• commitment to client service and understanding of client needs and expectations;
• client service strategy and delivery of client services and products; and
• measurement and achievement of service quality and client satisfaction.

Mr Ian McPhee - Auditor-General for Australia, address to the Risk Management Institution of Australasia -ACT Chapter Conference 'Building on Experience'

Mr Ian McPhee - Auditor-General for Australia, presented at the 20th Commonwealth Auditors-General Conference

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented to the Australian Society of CPAs, Canberra

The audit examined the efficiency and effectiveness of the Department of Employment and Workplace Relations' implementation and subsequent management of the Indigenous Employment Policy. The audit sought to determine whether, in relation to the Indigenous Employment Policy, the department had:

• developed appropriate planning processes and performance measures;
• monitored and reported performance results;
• implemented appropriate evaluation and review mechanisms;
• conducted effective marketing and promotion; and
• identified enhancements and addressed performance issues.

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented to the Institute of Internal Auditors, Annual Directors' Forum, Canberra

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the House of Representatives Occasional Seminar Series

The main objectives of the audit were to assess the management and administration of the payment of accounts function in the Commonwealth and to identify, develop and report better practice to promote overall improvements in public administration.

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the 25th National Conference of Association of Risk and Insurance Managers of Australasia Limited

The audit's main objectives were to:

• examine the guidance on the use of confidentiality clauses in contracts and agencies' use of such clauses;
• develop criteria to assist agencies in determining what information in a contract is confidential; and
• assess the effectiveness of the existing accountability and disclosure arrangements for Commonwealth contracts.