The Commonwealth Procurement Rules (CPRs) require that, in order to draw the market’s early attention to potential opportunities, each entity must maintain on AusTender a current procurement plan containing a short strategic procurement outlook. Entity procurement plans are also to include the subject matter of any significant planned procurement and the estimated publication date of the approach to market. Plans are to be updated regularly throughout the year. As at November 2023, 52% of the 133 reporting entities had not updated their procurement plans in over two years. Of the 3,752 open tenders published on AusTender between 1 July 2019 and 30 June 2023, 799 (21.3%) were reported as having been included in an Annual Procurement Plan.

This audit would examine the preparation of entity procurement plans and their effectiveness, including by analysing the extent to which significant procurements conducted had been included in the relevant annual procurement plan.

This series of audits would assess the effectiveness of the Department of Defence’s (Defence’s) implementation of the Defence Strategic Review (the Review).

In April 2023, the Australian Government released the public version of the Review, which set a new reform agenda affecting Australia’s strategic posture, Defence capability and resource requirements, and force design for the Australian Defence Force. The Review identified rapid implementation as a key challenge for Defence and proposed a range of new or revised institutional arrangements to lead key initiatives, including a nuclear submarine agency and a nuclear regulator to support the AUKUS submarine initiative, a guided weapons and explosive ordnance ‘enterprise’ and the appointment of senior responsible officers for selected Review initiatives and focus areas. The Review also proposed a range of investments in Defence capability and infrastructure, and reprioritisation of the Integrated Investment Program. Audits in this series would focus on the effectiveness of Defence’s implementation of, and governance arrangements for, Government approved programs of work in response to the Review.

This audit would assess the effectiveness of the enterprise governance at Services Australia. The Chief Executive Officer is the accountable authority of Services Australia. The Public Governance, Performance and Accountability Act 2013 requires the accountable authority of an entity to establish and maintain an appropriate system of risk oversight and management, and an appropriate system of internal control.

Services Australia delivers payments and services on behalf of other entities (such as income support payments on behalf of the Department of Social Services and pharmaceutical benefits scheme payments on behalf of the Department of Health and Aged Care) and services to other entities (for example, corporate shared services such as payroll or ICT for the National Disability Insurance Agency). These services are underpinned by bilateral agreements between Services Australia and each entity, including oversight arrangements, performance measures and reporting and the management of shared risk.

The audit would examine enterprise level administrative, governance and oversight arrangements within Services Australia and compliance with key legislative and policy requirements, including oversight of bilateral arrangements.

Audit Report No.5 1993-94, Explosive Ordnance, Department of Defence, was tabled in the Parliament in September 1993. The report was structured in three parts. The first part covered explosive ordnance (EO) issues common to all three Services; the second part focused on the management of explosive ordnance by the Navy; and the third part was a follow-up of the 1987 audit report on Air Force explosive ordnance. The report made 39 recommendations. Defence agreed to implement most of them.

It was considered timely to undertake a follow-up audit into key issues of the recommendations contained in the audit report, given the elapsed time since the report was tabled and the issues associated with public safety.

Welcome to the third edition of the ANAO’s Audit Matters newsletter. The purpose of Audit Matters is to provide updates on the ANAO’s work and provide insights on what we are seeing in the Australian Government sector.

Audit Matters complements the range of reports we table in the Parliament as well as our insights products and events and seminars. I hope you find it useful and please forward it on to your colleagues, and encourage them to sign-up for future editions.

Rona Mellor PSM, Deputy Auditor-General

The purpose of the audit was to determine:

• whether the planning and implementation of the DSS Teleservice project has been adequate to ensure successful operations;
• the efficiency and administrative effectiveness of Teleservice Centre management practices;
• whether Teleservice Centres have been successful in delivering the anticipated improvements to client service; and
• what opportunities might be available for improvement in the operation of the Centres.

An important aim of the audit was to ascertain with DSS what value could be added by identifying more administratively effective and efficient means of managing and operating their Teleservice Centre network. In addition, the ANAO considered that the experience gained and lessons learned from the introduction of Teleservice operations by DSS could improve the planning and implementation of major technology-based operational and client service initiatives in the future, both in DSS and the Australian Public Service (APS) generally.

In carrying out the audit, the ANAO undertook an extensive examination of the Teleservice environment including:

• examining the experience and practices of private sector call centre operations;
• reviewing the DSS Teleservice network, involving detailed discussions with departmental officers, examining files and data and observing Teleservice Centre operations; as well as
• consulting a range of community groups and government agencies familiar with DSS's Teleservice Centre services.

This first Assurance Report on the status of selected Defence equipment acquisition projects, which has the support of the Parliament and the Government, represents a substantial step towards improving transparency and public accountability in major Defence procurement projects. It is the pilot of an annual Defence Materiel Organisation (DMO) Major Projects Report, and was developed in conjunction with the DMO. It covers the cost, schedule and capability progress achieved by nine DMO projects, which had an approved budget totalling $13.535 billion as at 30 June 2008.

This report is organised into three parts. Part 1 comprises an ANAO overview and Auditor–General's Foreword. Part 2 comprises the Major Projects Report prepared by DMO, including an overview reflecting DMO's perspective on their business and on the nine projects included in the. Part 3 incorporates the Auditor-General's Review Report, the statement by the CEO DMO, and the information prepared by DMO in the form of standardised Project Data Summary Sheets covering each of the nine pilot projects.

In the next 12 months, the ANAO will review 15 DMO projects planned for inclusion in the 2008-09 DMO Major Projects Report, with the number of projects rising to 30 projects in subsequent years. The ANAO will also work with DMO to refine the approach adopted for providing assurance on each project's progress toward achieving Final Operational Capability. The ANAO will also consider the inclusion of an analysis of each project's emerging trends, as appropriate, to complement DMO's intention to provide improved analysis of project management performance regarding all projects included in the Major Projects Report.

This audit would assess the effectiveness of the Department of Education’s administration of the National Collaborative Research Infrastructure Strategy (NCRIS). NCRIS provides funding for national research infrastructure including physical assets (such as the National Computational Infrastructure that supports Australia’s weather and climate modelling capability) and intangible assets (such as the Australian Research Data Commons, a portal that supports researchers to access and reuse existing data). It would examine areas relating to the department’s allocation of funding and ongoing engagement with NCRIS projects.

The Australian Government has committed to provide $4 billion NCRIS funding between 2018 and 2029. The program will receive an estimated $503 million in 2024–25. Funding is allocated on the basis of roadmaps, which provide a pathway to addressing Australia’s future research infrastructure needs. As at April 2024 NCRIS supports 26 funded projects and an international membership. The projects are led by organisations including universities, publicly funded research organisations and private companies. They form a network involving over 400 delivery partnerships, and employ over 1900 technical experts, researchers and facility managers. Users relying on NCRIS range from early career researchers and small businesses, who would otherwise struggle to access world class national research infrastructure, to global research leaders tapping into the unique facilities that NCRIS provides.

In 2005, a 12-year $106 million contract was entered into by the Australian Government for helicopter response, surveillance and logistics support missions to prevent people smuggling and manage other maritime threats across the North West approaches of Australia. The term of the contract is due to expire in 2024 at an estimated total cost of $182 million. The Department of Home Affairs’ Annual Procurement Plan includes conducting a procurement in 2023—24 to replace this contract.

As set out in Auditor-General Report No. 6 2021–22, Management of the Civil Maritime Surveillance Services Contract the rotary wing contract is the second and smaller of two contracts the department has in place for aerial surveillance. The procurement process for, and management of, the rotary wing services contract was not examined in Auditor-General Report No. 6 of 2021–22 Management of the Civil Maritime Surveillance Contract. The conduct of the procurement of a new contract for rotary wing surveillance, response and logistic support services will provide an early indication of whether lessons have been learned from the management of the civil maritime surveillance services contract examined in that Auditor-General Report. The Joint Committee of Public Accounts and Audit has recommended that the ANAO undertake a performance audit of the Department of Home Affairs’ transition to the new surveillance services contract when the current contract expires (in 2027).

The audit would assess whether the conduct of the procurement employed open and effective competition and achieved value for money, consistent with the Commonwealth Procurement Rules (CPRs).

The ANAO may collect personal information in the course of undertaking its audit program and for operational purposes not related to its audit work. This policy outlines our personal information handling practices, how we handle specific types of personal information and the information collected online by the ANAO.