336 Items found
Published: Monday 18 June 2012
Published

The objective of the audit was to assess the effectiveness of the management of the MSS for the delivery of Centrelink services. The management of the MSS was assessed against the following criteria:

  • there are effective planning arrangements to identify and address the evolving needs of DCALB customers;
  • service delivery arrangements meet the current needs of DCALB customers; and
  • there are effective performance monitoring and reporting arrangements which are used to improve service delivery.

Around 20 per cent of the people receiving Centrelink services are identified as being from a diverse cultural and linguistic background (DCALB). DHS’ Multicultural Servicing Strategy (MSS) sets out the approach for delivering Centrelink services to DCALB customers. The MSS has four main components — Language Services, the Multicultural Services Officer program, Stakeholder Engagement Strategies and Employee Support Tools and Strategies.

Entity
Department of Human Services
Published: Wednesday 8 May 2013
Published

The objective of the audit was to assess the effectiveness of the Tax Practitioners Board's implementation and administration of the regulatory arrangements for tax practitioners under the Tax Agent Services Act 2009.

Entity
Australian Taxation Office; Tax Practitioners Board
Contact

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Published: Friday 19 June 2020
Published

The objective of this audit was to assess the effectiveness of the Department of Foreign Affairs and Trade's fraud control arrangements.

Entity
Department of Foreign Affairs and Trade
Contact

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Published: Wednesday 17 June 2009
Published

Given the significant expenditure associated with the Super Seasprites, and the problems that the Project had encountered over some time, the ANAO had commenced this performance audit prior to the Government's decision to cancel the Project. The focus of the audit was on Defence's and DMO's administration of the Project. In light of the Government's decision to cancel the Project, the objective of the audit was revised to place greater emphasis on those issues that resulted in the failure of the Project to provide the required capability, and highlighting project management lessons for major Defence acquisitions going forward.Accordingly the audit objective was to:

  • identify those factors that contributed to the on-going poor performance of the Project;
  • outline measures taken by Defence and DMO in seeking to overcome issues encountered by the Project, and key lessons arising from this project for the benefit of major acquisitions projects generally; and
  • determine the capability and cost implications of a project that failed to deliver to expectations.
Entity
Department of Defence
Published: Thursday 4 December 2008
Published

The objective of this audit was to assess how effectively FaHCSIA and DEEWR have undertaken their roles and responsibilities for specialist disability employment services under the current (third) CSTDA.

Entity
Department of Education, Employment and Workplace Relations; Department of Families, Housing, Community Services and Indigenous Affairs
Published: Monday 25 November 2019
Published

The audit objective was to assess the effectiveness of the implementation of the My Health Record system under the opt-out model.

Entity
Australian Digital Health Agency; Department of Health
Contact

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Published: Thursday 4 June 2015
Published

The objective of this audit was to assess the effectiveness of Finance’s administration of travel entitlements provided to Parliamentarians.

Entity
Department of Finance
Contact

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Published: Thursday 8 May 2014
Published

The objective of the audit was to assess the adequacy and effectiveness of the AEC’s implementation of the recommendation made in ANAO Audit Report No. 28 2009–10 relating to the transport and storage of completed ballot papers.

Entity
Australian Electoral Commission
Contact

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Published: Thursday 18 August 2005
Published

The objective of this audit was to assess whether DEWR had implemented ESC3 and its computer system EA3000, efficiently and effectively. The primary focus is on the period of change from the previous employment services contract to ESC3 and the first full year of its operation, 2003-04. The scope of the audit was limited to the implementation of Job Network services under ESC3, the introduction of the supporting computer application, EA3000, and DEWR's use of modelling to estimate the effects of the APM. The audit did not test the effectiveness of the APM. DEWR has a plan to evaluate the new model. A separate, concurrent ANAO audit assessed DEWR's oversight of Job Network services to job seekers.

Entity
Department of Employment and Workplace Relations; Centrelink
Published: Wednesday 8 December 2021
Published

The audit objective was to assess the effectiveness of the management of international travel restrictions during the COVID-19 pandemic.

Entity
Across Entities
Contact

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