Browse our range of publications including performance and financial statement audit reports, assurance review reports, information reports and annual reports.
Type of content
Performance audit in-progress
Due to table: April, 2020
Report preparation
The objective of this audit is to examine whether Services Australia is appropriately managing current welfare payment information communication technology (ICT) system risks while preparing to transition to the new system.
Entity
Services Australia
Contact
Please direct enquiries through our contact page.
Type of content
Performance audit in-progress
Due to table: March, 2020
Report preparation
The objective of this audit is to examine the effectiveness of bilateral agreement arrangements between Services Australia and other entities.
Entity
Across Entities (listed below)
Contact
Please direct enquiries through our contact page.
Type of content
Performance audit (Auditor-General Report No. 28 of 2018–19)
Published: Thursday 21 February 2019
Published
The objective of the audit was to examine the extent to which the Department of Human Services (Human Services) has implemented the recommendations made by the Australian National Audit Office (ANAO) in Auditor-General Report No. 37 of 2014–15 Management of Smart Centres’ Centrelink Telephone Services; as well as Human Services’ performance against call wait time and call blocking metrics.
Entity
Department of Human Services
Contact
Please direct enquiries through our contact page.
Type of content
Performance audit (Auditor-General Report No. 16 of 2018–19)
Published: Thursday 13 December 2018
Published
The objective of this audit was to assess the Australian Public Service Commission’s and selected entities’ implementation of the Australian Government’s Workplace Bargaining Framework.
Entity
Across entities (listed below)
Contact
Please direct enquiries through our contact page.
Type of content
Performance audit (Auditor-General Report No. 15 of 2018–19)
Published: Thursday 6 December 2018
Published
The objective of this audit was to assess whether Human Services has an effective high-level compliance strategy for administered payments made under the Centrelink and Medicare programs.
Entity
Department of Human Services
Contact
Please direct enquiries through our contact page.
Type of content
Performance audit (Auditor-General Report No. 13 of 2018–19)
Published: Thursday 29 November 2018
Published
The objective of this audit was to examine if Social Services and Human Services drive improvements in the Disability Support Pension program using data and information from multiple sources, including agreed Auditor-General and parliamentary committee recommendations.
Entity
Department of Human Services; Department of Social Services
Contact
Please direct enquiries through our contact page.
Type of content
Performance audit (Auditor-General Report No. 10 of 2018–19)
Published: Monday 5 November 2018
Published
The objective of the audit was to assess the effectiveness of the design and implementation of the Department of Human Services' Quality Framework.
Entity
Department of Human Services
Contact
Please direct enquiries through our contact page.
Type of content
Performance audit (Auditor-General Report No. 35 of 2017–18)
Published: Tuesday 17 April 2018
Published
The audit objective was to examine entity compliance with regulatory requirements for the establishment and ongoing management of special appropriations.
Entity
Department of Finance; Department of Social Services; Department of Industry, Innovation and Science; Department of Human Services
Contact
Please direct enquiries through our contact page.
Type of content
Performance audit (Auditor-General Report No. 22 of 2017–18)
Published: Tuesday 19 December 2017
Published
The objective of the audit was to assess the effectiveness of Medicare electronic claiming arrangements, including an assessment of the extent to which claiming and processing efficiencies for the Government, health professionals and Medicare customers have been achieved.
Entity
Department of Human Services
Contact
Please direct enquiries relating to reports through our contact page.
Type of content
Performance audit (Auditor-General Report No. 14 of 2017–18)
Published: Tuesday 31 October 2017
Published
The objective of the audit was to assess the effectiveness of the transition of the Remote Jobs and Communities Programme to the Community Development Programme, including whether the Community Development Programme is well designed and administered effectively and efficiently.
Entity
Department of the Prime Minister and Cabinet; Department of Employment; Department of Human Services
Contact
Please direct enquiries relating to reports through our contact page.