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  3. Human Services

Sector: Human Services

You are viewing all results from within the Human Services sector

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Year published

  • 2020–21 1
  • 2019–20 1
  • 2018–19 5
  • 2017–18 3
  • 2016–17 6
  • 2015–16 5
  • 2014–15 4
  • 2013–14 13
  • 2012–13 8
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Status

Activity

Sector

84 items found
103060120
Type of content 
Performance audit  (Auditor-General Report No. 10 of 2020–21)
Published: Thursday 24 September 2020
Published

System Redevelopment — Managing Risks While Planning Transition

The audit objective was to assess whether Services Australia appropriately managed risks to operating the current welfare payment system and appropriately prepared to transition to the future system.

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Entity 
Services Australia
Contact 

Please direct enquiries through our contact page.

Activity 
Asset management & sustainment
Sector 
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 30 of 2019–20)
Published: Thursday 2 April 2020
Published

Bilateral Agreement Arrangements Between Services Australia and Other Entities

The objective of this audit was to examine the effectiveness of bilateral agreement arrangements between Services Australia and other entities.

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Entity 
Across Entities
Contact 

Please direct enquiries through our contact page.

Activity 
Governance
Sector 
Agriculture
Cross Government
Environment
Human Services
Social Services
Veterans' Affairs
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 28 of 2018–19)
Published: Thursday 21 February 2019
Published

Management of Smart Centres’ Centrelink Telephone Services — Follow-up

The objective of the audit was to examine the extent to which the Department of Human Services (Human Services) has implemented the recommendations made by the Australian National Audit Office (ANAO) in Auditor-General Report No. 37 of 2014–15 Management of Smart Centres’ Centrelink Telephone Services; as well as Human Services’ performance against call wait time and call blocking metrics.

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Entity 
Department of Human Services
Contact 

Please direct enquiries through our contact page.

Activity 
Service delivery
Sector 
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 16 of 2018–19)
Published: Thursday 13 December 2018
Published

Implementation of the Australian Government’s Workplace Bargaining Framework

The objective of this audit was to assess the Australian Public Service Commission’s and selected entities’ implementation of the Australian Government’s Workplace Bargaining Framework.

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Entity 
Across entities (listed below)
Contact 

Please direct enquiries through our contact page.

Activity 
Governance
Sector 
Agriculture
Finance
Foreign Affairs
Health
Human Services
Prime Minister & Cabinet
Trade
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 15 of 2018–19)
Published: Thursday 6 December 2018
Published

Human Services’ Compliance Strategies

The objective of this audit was to assess whether Human Services has an effective high-level compliance strategy for administered payments made under the Centrelink and Medicare programs. 

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Entity 
Department of Human Services
Contact 

Please direct enquiries through our contact page.

Activity 
Governance
Sector 
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 13 of 2018–19)
Published: Thursday 29 November 2018
Published

Disability Support Pension — Follow-on Audit

The objective of this audit was to examine if Social Services and Human Services drive improvements in the Disability Support Pension program using data and information from multiple sources, including agreed Auditor-General and parliamentary committee recommendations. 

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Entity 
Department of Human Services; Department of Social Services
Contact 

Please direct enquiries through our contact page.

Activity 
Service delivery
Sector 
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 10 of 2018–19)
Published: Monday 5 November 2018
Published

Design and Implementation of the Quality Framework

The objective of the audit was to assess the effectiveness of the design and implementation of the Department of Human Services' Quality Framework.

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Entity 
Department of Human Services
Contact 

Please direct enquiries through our contact page.

Activity 
Governance
Sector 
Human Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 35 of 2017–18)
Published: Tuesday 17 April 2018
Published

Management of Special Appropriations

The audit objective was to examine entity compliance with regulatory requirements for the establishment and ongoing management of special appropriations.

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Entity 
Department of Finance; Department of Social Services; Department of Industry, Innovation and Science; Department of Human Services
Contact 

Please direct enquiries through our contact page.

Activity 
Governance
Sector 
Finance
Human Services
Industry
Science
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 22 of 2017–18)
Published: Tuesday 19 December 2017
Published

Administration of Medicare Electronic Claiming Arrangements

The objective of the audit was to assess the effectiveness of Medicare electronic claiming arrangements, including an assessment of the extent to which claiming and processing efficiencies for the Government, health professionals and Medicare customers have been achieved.

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Entity 
Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page. 

Activity 
Service delivery
Sector 
Human Services
Social Services
Read published report
Type of content 
Performance audit  (Auditor-General Report No. 14 of 2017–18)
Published: Tuesday 31 October 2017
Published

The Design and Implementation of the Community Development Programme

The objective of the audit was to assess the effectiveness of the transition of the Remote Jobs and Communities Programme to the Community Development Programme, including whether the Community Development Programme is well designed and administered effectively and efficiently.

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Entity 
Department of the Prime Minister and Cabinet; Department of Employment; Department of Human Services
Contact 

Please direct enquiries relating to reports through our contact page.

Activity 
Service delivery
Sector 
Employment
Human Services
Prime Minister & Cabinet
Social Services
Read published report

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