The objective of this audit is to assess the effectiveness of the National Disability Insurance Agency’s (NDIA’s) management of complaints.

Audit criteria

The ANAO proposes to examine:

  • Does the NDIA have a fit for purpose complaints management framework?
  • Does the NDIA adequately report on complaints, and outcomes, and review its management of complaints?

Work program portfolio

This in-progress Performance audit is featured in 1 annual audit work program portfolio:

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