The objective of this audit is to assess the effectiveness of the Department of Social Services’ 2020 to 2022 procurement of counselling and support services provided through 1800RESPECT.

Audit criteria

The ANAO proposes to examine:

  • Did the 2020 to 2022 tender process for a 1800RESPECT service provider demonstrate value for money?
  • Did the Department of Social Services manage the transition in service providers effectively and establish fit for purpose arrangements to manage the new contract?

Contribute to this audit

We anticipate accepting contributions to this audit until Friday 21 October 2022.

Files must be less than 20 MB.
Allowed file types: txt pdf doc docx.