Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the 2nd Taipai Corporate Governance Forum

The purpose of this audit was to assess the Department of Social Security's approach to customer service against a recognised good practice methodology, and to identify opportunities for DSS to improve the quality of its customer service, its administrative effectiveness and its overall performance. The ANAO's intention was to identify opportunities to improve customer focus, particularly for those aspects of DSS's administration impacting on customer service. The audit criteria included: customer service environment; human resource management practices; communication with customers; customer-friendly approaches; and systematic approaches to continuous improvement.

This is the second audit report under the Senate Order, which requires all Financial Management and Accountability Act 1997 (FMA Act) agencies to place on the Internet, lists of contracts of $100 000 and more by the tenth day of the Spring and Autumn sittings of Parliament. It relates to the audit of the contract information to be listed on the Internet by the tenth day of the Autumn 2002 sitting. The audit involved a desktop review of all FMA Act agencies' Internet listings; and a detailed review at six selected agencies, of the process for making the Internet listings, and the policies and practices for determining confidentiality provisions in contracts.

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the Association of Risk and Insurance Managers of Australasia - South Australia Chapter

Mr P.J. Barrett (AM) - Auditor-General for Australia, Address to University of Canberra Students - Graduate Certificate in Performance Audit

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented an Occasional Paper

The objective of the audit was to assess the effectiveness of the design and conduct of the funding round for the Building Better Regional Cities Program.

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the IPAA ACT Division, Half day seminar

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the Challenges and Opportunities Seminar, Conducted by the Department of Finance, Canberra

The objective of the audit was to assess the effectiveness of the Department of the Environment and Energy's design and implementation of the Reef Trust.