1490 Items found
Published: Thursday 9 February 2012
Published

The objective of the audit was to assess the effectiveness of the Project Wickenby taskforce in making Australia unattractive for international tax fraud and evasion by detecting, deterring and dealing with the abusive use of secrecy havens by Australian taxpayers.

Entity
Australian Taxation Office, Australian Crime Commission and Australian Federal Police
Published: Friday 7 November 2003
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, Occasional Paper

Published: Monday 15 April 2002
Published

New transactional banking arrangements for FMA agencies came into effect on 1 July 1999. The audit reviewed selected agencies' implementation and ongoing management of contractual banking arrangements; agencies' tendering for the procurement of banking services; and identified practises that have improved administrative arrangements. The audit examined Finance's role in planning and implementing the new arrangements as well as implementation in the Australian Customs Service (Customs) the Department of Transport and Regional Services (DTRS), the Department of Education, Science and Training (DEST), and the Department of Immigration and Multicultural and Indigenous Affairs (DIMIA).

Entity
Department of Finance and Administration
Published: Tuesday 6 September 2005
Published

The objective of this audit was to assess the provision of export assistance and support to new and irregular exporters in rural and regional Australia through the TradeStart program. The focus on rural and regional Australia reflects the priority given by the Government to providing effective business and trade assistance to small businesses and rural and regional businesses. However, broader aspects of TradeStart management, such as contract and risk management, have been assessed across the program as a whole.

Entity
Australian Trade Commission (Austrade)
Published: Wednesday 26 March 2003
Published

The audit reviewed the Australian Customs Service (Customs) fraud control arrangements. The audit objective was to assess whether Customs has implemented appropriate fraud control arrangements consistent with the Commonwealth's Fraud Control Guidelines and the administrative effectiveness of these arrangements.

Entity
Australian Customs Service
Published: Tuesday 22 December 1998
Published

The audit addressed administration of migrant settlement services by DIMA, in particular:

  • strategic management, including corporate planning, performance measurement and reporting arrangements; and
  • operational management of some of the individual schemes operated by DIMA (the Adult English Migrant Program and Translating Interpreting Services were not covered as part of this audit).
Entity
Department of Immigration and Multicultural Affairs
Published: Friday 22 December 2000
Published

The audit was undertaken in the Training and Youth Division TYD) of the Department of Education, Training and Youth Affairs. The objective of the audit was to determine whether the application of Business Processing Reengineering(BPR) principles would identify improvements to the business processes of the TYD. The TYD was used in this audit to illustrate the application of BPR as a tool for agencies to identify efficiencies and enhance program effectiveness.

Entity
Department of Education, Training and Youth Affairs
Published: Friday 20 May 2005
Published

Mr Ian McPhee - Auditor-General for Australia, presented at the CPA Public Sector Convention 2005, Melbourne

Published: Thursday 4 December 1997
Published

The objective of the audit was to determine the extent to which the new Commonwealth services delivery arrangements were implemented efficiently and effectively. The audit focussed on the establishment of Centrelink to deliver services on behalf of purchaser departments and the development of associated purchaser/provider arrangements.

Entity
Centrelink
Published: Thursday 22 April 2010
Published

Recent performance audit priority for the Australian National Audit Office (ANAO) in the Infrastructure, Transport, Regional Development and Local Government portfolio has been directed at the administration of funding for land transport. Accordingly, this audit is one of a series ANAO is undertaking of land transport funding programs. Four audits have already been completed, namely:

  • ANAO Audit Report No. 31 2005–06, Roads to Recovery;
  • ANAO Audit Report No. 45 2006–07, The National Black Spot Program;
  • ANAO Audit Report No. 22 2007–08, Administration of Grants to the Australian Rail Track Corporation; and
  • ANAO Audit Report No. 29 2008–09, Delivery of Projects on the AusLink National Network.
Entity
Department of Infrastructure, Transport, Regional Development and Local Government
Published: Friday 23 April 2004
Published

The objective of the audit was to provide assurance to Parliament concerning the adequacy of Defence preparedness management systems and to identify possible areas for improvement. The audit focused on the systems and processes that Defence uses to manage preparedness. We did not review the preparedness levels of specific capabilities, nor did we cover capital acquisition processes. The audit included coverage of: - preparedness systems architecture; - control and direction of preparedness; - coordination among contributors to preparedness; and - performance management and preparedness.

Entity
Department of Defence
Published: Wednesday 25 June 2003
Published

The objective of the audit was to report to Parliament on the progress Defence has made since June 2001 in implementing appropriate strategies for recruiting, developing and retaining skilled IT personnel. The audit focused on management of specialist information system skills and did not examine skills needed by users of information systems, although the latter is of obvious importance for overall performance. In June 2001, the Joint Committee of Public Accounts and Audit (JCPAA), after reviewing the ANAO's Audit Report No. 11 Knowledge System Equipment Acquisition Projects in Defence, commented that its major concern about Defence's ability to develop a knowledge edge with adequate coherence, centred on Defence's ability to recruit, develop and retain skilled individuals needed in all parts of the DIE. The JCPAA recommended that the ANAO conduct an audit of Defence's strategies for recruiting, developing and retaining skilled IT personnel.

Entity
Department of Defence
Published: Wednesday 24 September 2003
Published

The audit reviewed the recordkeeping frameworks of four large Commonwealth organisations. The objective of the audit was to assess whether recordkeeping policies, systems and procedures were in accordance with relevant Government policies, legislation, accepted standards and recordkeeping principles, and applicable organisational controls.

Entity
Centrelink; Department of Agriculture, Fisheries and Forestry; Department of Family and Community Services; Department of Health and Ageing
Published: Wednesday 26 March 1997
Published

The overall objective of the preliminary study was to determine whether a performance audit of the management of corporate sponsorship was warranted. Specifically, the areas canvassed during the preliminary study were:

  • policies and guidelines for the management of corporate sponsorship;
  • integration of corporate sponsorship into agency planning;
  • contractual arrangements;
  • evaluation of corporate sponsorship within the agency;
  • valuation and reporting of corporate sponsorship; and
  • costs and benefits associated with corporate sponsorship.

The preliminary study findings did not warrant proceeding to a full performance audit. However, because corporate sponsorship is likely to be a growing area of importance for the Commonwealth, the ANAO concluded that there was value in producing a better practice guide in addition to the audit report.

Entity
Across Agency
Published: Tuesday 31 October 2006
Published

The objective of the report is to review the effectiveness of remediation activities put in place by Defence and the DMO to improve the performance of SDSS following the delivery in July 2003 of the SDSS Upgrade Project, with specific attention to the SDSS Get Well Programme. The audit reviewed the outcomes of the Get Well Programme, and assessed how effectively a segment of the Defence supply chain (of which SDSS is one key component) was meeting selected maritime end user capability and reporting requirements. In order to achieve this, the audit reviewed three key maritime combatant forces: COLLINS Class submarines; Adelaide Class Guided Missile Frigates (FFGs); and ANZAC Class Frigates. The ANAO notes that these three capabilities account for some 50 per cent of the Navy's total forecast expenditure for 2006–07.

Entity
Department of Defence; Defence Materiel Organisation
Published: Tuesday 17 May 2011
Published

The objective of the audit was to examine the effectiveness of the management of maintenance of the Defence estate, taking particular account of planning and delivery aspects.

The audit examined: Defence’s policies, procedures, processes and supporting tools related to the planning and delivery of the maintenance of the estate; and services provided to Defence by private sector firms in relation to maintenance activities. The audit did not focus on contract management matters, nor on the systems used by Defence to maintain information related to estate maintenance.

Entity
Department of Defence
Published: Wednesday 22 June 2011
Published

The objective of the audit was to assess the effectiveness of the ATO’s administration of DGR endorsements and associated arrangements.

Entity
Australian Taxation Office
Published: Thursday 8 December 2011
Published

The objective of the audit was to assess the effectiveness of the ATO’s compliance management approach in the SME market.

Entity
Australian Taxation Office
Published: Thursday 10 April 2003
Published

The audit reviewed the administration of referrals, assessments and approvals processes under the Environment Protection and Biodiversity Conservation Act 1999. The objective of the audit was to examine and report on the quality and timeliness of environmental assessments and approvals under the Act, as well as on Environment Australia's activities to ensure compliance with the Act.

Entity
Across Agency
Published: Thursday 30 August 2012
Published

To assess the effectiveness of the Department of Broadband, Communications and the Digital Economy’s (DBCDE’s) administration of the Regional Backbone Blackspots Program (RBBP), involving the establishment and ongoing management of the program.

Entity
Department of Broadband and Communications and the Digital Economy
Published: Wednesday 16 April 2014
Published

The audit objective was to assess the administrative effectiveness of Defence’s procedures to provide emergency assistance to the civil community.

Entity
Department of Defence
Contact

Please direct enquiries relating to reports through our contact page.

Published: Thursday 23 June 2011
Published

The objective of this audit was to assess the effectiveness of the Department of Immigration and Citizenship's (DIAC) administration of the character requirements of the Migration Act.

Entity
Department of Immigration and Citizenship
Published: Wednesday 16 October 2002
Published

Mr Ian McPhee - Deputy Auditor-General, presented at the National Institute for Governance, Canberra

Published: Friday 13 December 1996
Published

The objective of the audit was to assess the Australian Taxation Office's approach to client service and the provision of particular client services to Individuals Non-Business clients. The INB business line deals primarily with the tax affairs of individual taxpayers. Audit criteria were developed which examined the ATO's:

  • commitment to client service and understanding of client needs and expectations;
  • client service strategy and delivery of client services and products; and
  • measurement and achievement of service quality and client satisfaction.
Entity
Australian Taxation Office
Published: Tuesday 22 June 2010
Published

The objective of the audit was to assess the Child Support Agency's effectiveness in managing the implementation of the Building a Better Child Support Agency program.

Entity
Department of Human Services
Published: Wednesday 29 November 2000
Published

The objective of this audit was to assess the administration of internal fraud control arrangements in the ATO and to identify areas with potential for improvement as well as identified better practice. To achieve this objective the ANAO focussed on five key areas. These were:

  • the application of the ATO's corporate governance processes to the internal fraud control activities;
  • the prevention of internal fraud within the ATO;
  • the related use of information technology to minimise fraud risks;
  • the detection of internal fraud within the ATO; and
  • ATO fraud investigation procedures and practices.
Entity
Australian Taxation Office
Published: Friday 20 December 1996
Published

The purpose of this audit was to assess the Department of Social Security's approach to customer service against a recognised good practice methodology, and to identify opportunities for DSS to improve the quality of its customer service, its administrative effectiveness and its overall performance. The ANAO's intention was to identify opportunities to improve customer focus, particularly for those aspects of DSS's administration impacting on customer service. The audit criteria included: customer service environment; human resource management practices; communication with customers; customer-friendly approaches; and systematic approaches to continuous improvement.

Entity
Department of Social Security
Published: Tuesday 1 May 2007
Published

The objective of the audit was to assess the effectiveness of the management by Defence and the DMO of the procurement of the modernised High Frequency communication capability for the ADF. The audit focussed on Phase 3A of the Project which commenced in the mid 1990's and involved the selection of the Prime Contractor; negotiation of the Prime Contract and the Network Operation and Support Contract; and the development and implementation of the Communication System.

Entity
Defence Materiel Organisation
Published: Tuesday 18 December 2012
Published

The objective of the audit was to assess the Australian Federal Police’s management of the delivery of policing services to the Australian Capital Territory.

Entity
Australian Federal Police
Published: Wednesday 25 May 2011
Published

The objective of the audit was to examine whether the UP and CPP services provided by the Australian Federal Police Protection Service are being managed effectively. In particular, the audit examined:

  • whether the Protection function has been effectively integrated into the AFP, and sound arrangements are in place to strategically plan Protection services and manage risks;
  • whether Protection staff have access to appropriate training and guidance; and
  • the management arrangements for UP and CPP services.
Entity
Australian Federal Police
Published: Tuesday 12 May 1998
Published

The objective of the audit was to report on whether Defence applies Life-cycle Costing appropriately in support of decisions throughout the acquisition and management of its capital assets, and to make recommendations for any improvement. Criteria were established against each of the issues considered by the audit, namely LCC policy and coordination, use of LCC in investment decisions, use of LCC to support budgeting, data to support LCC and LCC training and education.

Entity
Department of Defence
Published: Wednesday 23 August 2000
Published

The ANAO undertook an audit of the framework and systems that Industry, Science and Resources had in place to prevent, control, monitor, detect and investigate fraud. The objective of the audit was to assess the effectiveness of these arrangements in relation to departmental administrative functions and program operations.

Entity
Department of Industry Science and Resources
Published: Friday 20 December 2002
Published

Physical Security Arrangements in Commonwealth Agencies, No.23 2002-2003 Protective security involves the total concept of information, personnel, physical, information technology and telecommunications security. The Commonwealth's Protective Security policy is outlined in the Protective Security Manual (PSM). It provides specific guidance to agencies on the protection of the Commonwealth's assets, personnel and clients from potential security threats. This audit evaluated the protective security policies and practices of seven Commonwealth agencies to determine whether they had established an appropriate physical security control framework based on the principles outlined in Part E of the Commonwealth's Protective Security Manual. The ANAO also examined whether agencies had considered the risks of, and developed an appropriate policy statement on, the physical security arrangements for employees who work from home.

Entity
Across Agency
Published: Thursday 20 June 2002
Published

The overall objective of the audit was to assess AusAID's management of commercial contracts to deliver Australia's overseas aid program. To this end, the audit examined whether:

  • there are sound supporting structures for contract management;
  • AusAid effectively manages risks;
  • contracts clearly define deliverables;
  • services are delivered and payments are made in accordance with the contract;
  • there are appropriate arrangements to manage contractor performance;
  • strategies appropriately assess and allocate risk between AusAid and contractors; and
  • contracts deliver the desired aid outcomes.
Entity
Australian Agency for International Development (AusAID)
Published: Tuesday 18 May 2010
Published

The objective of the audit was to assess the effectiveness of the Tax Office's administration of the Superannuation Co-contribution Scheme.

The audit reviewed five key areas: governance arrangements; information technology systems and controls; co-contribution processing; compliance approaches; and communication with clients.

Entity
Australian Taxation Office
Published: Monday 23 June 2014
Published

The objective of the audit was to assess the effectiveness of the administration of the Australian Business Register.

Entity
Australian Taxation Office, Australian Securities and Investments Commission, Department of Industry
Contact

Please direct enquiries relating to reports through our contact page.

Published: Friday 27 June 2008
Published

The audit objective was to examine if ACMA is, in respect of commercial broadcasting services, effectively discharging its regulatory responsibilities under the BSA. The audit examined ACMA's:

  • monitoring of commercial broadcasters' compliance with the BSA;
  • addressing non compliance with, and enforcement of, the BSA;
  • collection of broadcast licence fees; and
  • monitoring and reporting of its regulatory performance in respect of commercial broadcasting.
Entity
Australian Communications and Media Authority
Published: Wednesday 9 March 2005
Published

Given the importance of customer feedback to Centrelink's business, the ANAO considered it timely to conduct a series of performance audits relating to Centrelink's customer feedback systems, particularly in relation to its delivery of the services then provided on behalf of FaCS. The overarching objective of this series of ANAO performance audits of Centrelink's customer feedback systems was to assess whether Centrelink has effective processes and systems for gathering, measuring, reporting and responding effectively to customer feedback, including in relation to customer satisfaction with Centrelink services and processes.

Entity
Centrelink
Published: Thursday 6 June 2002
Published

The objective of the audit was to assess the administrative effectiveness of Australian Customs Services (Customs) drug detection strategies for air and containerised sea cargo and small craft activity. Within the scope of the audit, the following areas were examined :

  • intelligence and law enforcement cooperation;
  • air and containerised sea cargo;
  • cargo examinations and technology;
  • small craft activities;
  • Customs funding arrangements (including funding for NIDS initiatives): and
  • governance, including performance reporting.
Entity
Australian Customs Service
Published: Wednesday 5 March 2003
Published

This audit followed up the ANAO's 2000 performance audit report on retention of military personnel (Audit Report No.35 1999-2000 Retention of Military Personnel), which focused on examining whether ADF personnel management practices to retain personnel were commensurate with the cost of recruiting and training new personnel, or whether more cost- effective steps could be taken to reduce the separation rates of desirable personnel. The objective of the follow-up audit was to assess Defence's implementation of recommendations made in the original audit report and their effectiveness in helping Defence control the flow of trained personnel from the Services.

Entity
Department of Defence
Published: Thursday 29 March 2001
Published

The audit reviewed the Department of Foreign Affairs and Trade's administration of consular services. It focussed on DFAT's travel advice to alert Australians to potential travel risks; case management systems to record and monitor action on more complex consular cases; performance information for the management of consular services; and contingency planning for major consular incidents. The audit also reviewed action taken by DFAT and other agencies to implement the recommendations of a 1997 Senate Committee report on consular services.

Entity
Department of Foreign Affairs and Trade
Published: Wednesday 19 September 2012
Published

The objective of the audit was to assess the effectiveness of Regional Australia’s management of the design and implementation of the first application round of the RDAF program.

The establishment of a new infrastructure program to fund projects identified by Regional Development Australia committees in regional areas was one of the initiatives established to deliver on the Government's September 2010 agreement with the Independent Members for Lyne and New England. The program was to fund projects that support the infrastructure needs and economic and community growth of Australia’s regions.

Entity
Department of Regional Australia, Local Government, Arts and Sport
Published: Tuesday 15 June 2004
Published

The objective of this audit was to follow up DVA's implementation of the recommendations in Audit Report No. 44, 2000-01, Information Technology in the Department of Veterans' Affairs. The ANAO made two recommendations in the report (the second having five parts). The recommendations addressed the monitoring of IT changes; IT performance information; information systems model documentation; and the facilitation of the interpretation of performance information.

Entity
Department of Veterans' Affairs
Published: Thursday 4 December 2008
Published

The objective of this audit was to assess how effectively FaHCSIA and DEEWR have undertaken their roles and responsibilities for specialist disability employment services under the current (third) CSTDA.

Entity
Department of Education, Employment and Workplace Relations; Department of Families, Housing, Community Services and Indigenous Affairs
Published: Friday 1 August 1997
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, addressed the Senior Executive Leadership 20. Canberra.

Published: Tuesday 27 April 2004
Published

The audit examined ATSIS' implementation of recommendations from Audit Report No.39, 1998-1999 National Aboriginal Health Strategy - Delivery of Housing and Infrastructure to Aboriginal and Torres Strait Islander Communities (the previous audit). In addition to assessing ATSIS' progress in implementing the recommendations of the previous audit, this follow-up audit examined ATSIS' performance reporting of the NAHS program, and concluded that the current level of aggregation of performance reporting makes it difficult to identify the particular contribution that the NAHS Program makes in improving services to Indigenous communities.

Entity
Aboriginal and Torres Strait Islander Services
Published: Thursday 2 October 2014
Published

Mr Mr Ian McPhee - Auditor-General for Australia, presented at the 2014 National Conference of the Risk Management Institution of Australasia, Brisbane

Published: Tuesday 13 June 2006
Published

The audit objective was to form an opinion on the adequacy of a select group of Australian Government agencies' management of Internet security, including following-up on agencies' implementation of recommendations from the ANAO's 2001 audit. The agencies audited were Australian Customs Service (ACS), Australian Federal Police (AFP), Australian Radiation Protection and Nuclear Safety Agency (ARPANSA), Department of Employment and Workplace Relations (DEWR), Department of Industry, Tourism and Resources (DITR) and Medicare Australia. Factors considered in selecting agencies were agency size based on funding levels, whether the agency was included in ANAO's 2001 audit (ACS, ARPANSA, and DEWR), whether the agency's ICT was managed in-house or outsourced, and the nature of the agency's website (that is, general or restricted access).

Entity
across agencies
Published: Thursday 14 December 2000
Published

The objective of this audit was to establish whether Defence has developed sound fraud control arrangements that are consistent with better practice and fulfil its responsibilities for the protection of public property, revenue, expenditure, and rights and privileges from fraudulent exploitation.

Entity
Department of Defence
Published: Thursday 4 December 2003
Published

The objectives of the follow-up audit were to assess DFAT's implementation of the six recommendations made by the ANAO in the previous audit. It also sought to determine whether implementation of these recommendations, or alternative action, had improved DFAT's administration of consular services. The audit focused on management processes and supporting systems for the delivery of consular services. It also reviewed DFAT's implementation of recommendations of the Senate Foreign Affairs, Defence and Trade References Committee that were outstanding from the previous audit.

Entity
Department of Foreign Affairs and Trade
Published: Wednesday 8 August 2007
Published

The objective of this follow up audit was to examine Customs' implementation of the eight recommendations in the ANAO Report No.16 2004–05 and the two related recommendations from JCPAA Report 404. The audit has had regard to issues affecting the implementation of the recommendations and has taken into account changed circumstances and new administrative arrangements since the previous audit.

Entity
Australian Customs Service
Published: Wednesday 13 May 1998
Published

The Australian Diplomatic Communications Network was developed to provide a secure communication and automation capability for domestic offices and overseas posts. The audit focussed on project management of the ADCNET project, and in particular:

  • how effectively the ADCNET project was managed;
  • how effectively project risks were managed; and
  • the extent to which project management processes have established whether ADCNET meets the specifications set by, and the expectations held by, DFAT, as well as any lessons to be learnt for this and other future projects.
Entity
Department of Foreign Affairs and Trade
Published: Friday 21 May 2010
Published

As part of the ANAO's role in reviewing proposed advertising campaigns for compliance with the June 2008 Guidelines, the Auditor–General advised the JCPAA that the ANAO would provide regular summary reports on its advertising review activities to Parliament. Section 25 of the Auditor General Act 1997 provides for the tabling of such reports.

Entity
Across Agencies
Published: Thursday 17 February 2011
Published

The audit objective was to assess the effectiveness of the Department of Education, Employment and Workplace Relation's administration of the Digital Education Revolution program, focusing on the major component of the program, the National Secondary Schools Computer Fund.

Entity
Department of Education, Employment and Workplace Relations
Published: Thursday 3 October 2002
Published

The audit reviewed the effectiveness of HIC's approach to customer service delivery to the Australian public as customers of Medicare. The primary issues examined were whether: . HIC manages its customer service delivery performance effectively;

  • HIC's approach to people management adequately supports customer service delivery;
  • HIC obtains adequate information from customers on their needs, expectations, and perceptions of HIC's service delivery; and
  • HIC provides adequate information to customers on its services and on the service standards that customers should expect.
Entity
Health Insurance Commission
Published: Wednesday 14 June 2006
Published

The objective of this follow-up audit was to review FaCSIA's progress in implementing the recommendations of Audit Report No.17 1999–2000. The focus was whether FaCSIA had maintained or improved its oversight, coordination and administration of the CSHA for both the 1999 CSHA and the 2003 CSHA, in line with the recommendations and findings identified in the previous ANAO audit.

Entity
Department of Families Community Services and Indigenous Affairs
Published: Friday 18 December 2009
Published

The objective of the audit was to assess how effectively DHS (including CSA), FaHCSIA and Centrelink managed the implementation of stage one of the CSSR and the Improving Compliance program.

Entity
Department of Human Services; Department of Families, Housing, Community Services and Indigenous Affairs; Centrelink
Published: Thursday 15 July 2010
Published

The objective of the audit was to assess the effectiveness of the selection, implementation, operation and monitoring of FRCs by AGD and FaHCSIA. The three main criteria for this audit assessed whether AGD and FaHCSIA had effectively:

  • planned and implemented the FRC initiative, including the FRC selection and funding processes;
  • undertaken administration activities to guide the operation and progress of the FRC initiative towards meeting its objectives; and
  • monitored, evaluated and reported on the performance of FRCs.
Entity
Attorney-General's DepartmentDepartment of Families, Housing, Community Services and Indigenous Affairs
Published: Wednesday 29 April 2009
Published

The objective of the audit was to assess the arrangements for oversighting the Action Plan and whether the Plan's new measures have been administered effectively to deliver the intended results.

Entity
Attorney-General's Department; Department of Immigration and Citizenship; Australian Federal Police; Department of Families, Housing, Community Services and Indigenous Affairs
Published: Monday 24 November 1997
Published

The primary objective of this audit was to review the management and administration of travel undertaken by public sector employees to determine whether, and to what extent, it complied with approved policies and procedures. The other objective of this audit, as with all across-the-board FCA audits, is to identify, develop and report better practices. The audit dealt with short-term travel by Commonwealth public sector employees on official business.

Entity
Across Agency