21 Items found
Published: Thursday 25 June 2009
Published

The objectives of this audit were to:

  • assess the current status of BCM and EM arrangements in Centrelink and identify opportunities for improvement; and
  • review Centrelink's response to the recommendations.
Entity
Centrelink
Published: Monday 23 June 2003
Published

In January 2000, the ANAO published a Better Practice Guide (BPG) Business Continuity Management, Keeping the wheels in motion (the Guide). The Guide established that the objective of Business Continuity Management (BCM) is to ensure the uninterrupted availability of all key business resources required to support essential (or critical) business activities. This is achieved by organisations building resilience (controls and redundancy) into business operations to prevent, or minimise, the likelihood of business continuity risks occuring and, also, developing plans that minimise the impact should they occur. The primary objective of this audit was to examine BCM arrangements across four Commonwealth organisations, to assess whether their existing BCM frameworks ( or frameworks under development) exhibit the principles espoused in the Guide. At the Commonwealth - wide level, the ANAO considered the continuing relevance of the principles presented in the Guide.

Entity
Across Agency
Published: Monday 22 December 2008
Published

The objective of the audit was to assess the adequacy and effectiveness of the BCM practices and procedures within the Tax Office in preparing for, or responding to, disruptions to ‘business as usual' operations.

Entity
Australian Taxation Office
Published: Wednesday 22 October 2003
Published

The audit assessed whether Centrelink has effective Business Continuity Management and/or associated risk management procedures and plans in place that: minimise the likelihood of a significant business outage; and in the event of such an outage, minimise disruption of critical services to customers. The audit also assessed whether Centrelink services satisfy special community demands in times of emergency.

Entity
Centrelink
Published: Thursday 6 November 2014
Published

The objective of the audit was to assess the adequacy of selected Australian Government entities’ practices and procedures to manage business continuity. To conclude against this objective, the ANAO adopted high-level criteria relating to the entities’ establishment, implementation and review of business continuity arrangements.

Entity
Civil Aviation Safety Authority, Department of Finance, Department of Social Services
Contact

Please direct enquiries relating to reports through our contact page.

Published: Tuesday 20 February 2018
Published

The objective of the audit was to assess whether the Australian Taxation Office (ATO) has effectively responded to recent unscheduled information technology (IT) system outages.

Entity
Australian Taxation Office
Contact

Please direct enquiries through our contact page.

Published: Wednesday 13 August 2003
Published

The Audit Activity Report: January to June 2003 summarises the activity and outputs of the Australian National Audit Office for the second half of the 2002-03 reporting year. The Report outlines the key findings of performance and financial control audits, and summarises audits tabled and better practice guides published during January to June 2003.

Entity
Australian National Audit Office; Parliament
Published: Wednesday 26 November 2014
Published

The objective of the audit was to assess how effectively and efficiently the Australian Taxation Office managed contact centres as part of its overall service delivery.

Entity
Australian Taxation Office
Contact

Please direct enquiries relating to reports through our contact page.

Published: Wednesday 19 May 2010
Published

The scope of the audit covered Centrelink's emergency management framework and community recovery assistance operations in general, with a specific focus on the 2009 North Queensland floods and Victorian bushfires. FaHCSIA's role during those disaster events was also considered as it played a key role in establishing the policy parameters of the services Centrelink delivered and addressing issues arising from policy implementation.

Entity
Centrelink; Department of Families, Housing, Community Services and Indigenous Affairs
Published: Tuesday 17 May 2011
Published

The objective of the audit was to assess whether Defence is effectively managing the EO Services Contract.

The audit focused mainly on Defence's contract management framework, including the arrangements to monitor the contractor’s performance in delivering services under the contract. The audit also examined the processes used by Defence to develop the current version of the contract and the extent to which the revised contract, as negotiated in 2006, provides an assurance of better value for money when compared to the original contract signed in 2001.

Entity
Department of Defence