The objective of this audit is to assess the effectiveness of the National Disability Insurance Agency’s (NDIA) design and implementation of the Participants, Platforms and Processes program (program) (including the PACE system).

Audit criteria

The ANAO proposes to examine:

  • Has the program been effectively planned and managed?
  • Have the intended benefits of the program been realised?

Questionnaire

You’re invited to complete a short, anonymous questionnaire asking about your recent experience using NDIS online platforms and processes. It should take around 5 to 10 minutes to complete. The questionnaire runs between 12 May 2026 and 28 June 2026.

Your feedback will help the Australian National Audit Office (ANAO) assess how NDIS online platforms and processes are working in practice. The ANAO is an independent government agency that assesses how effectively government programs are operating.

If you would prefer to provide feedback in another way, submissions can be made on this page through the ‘Contribute to this audit’ section, or you can email us.

Subscribe

audit

Contribute to this audit

The ANAO welcomes members of the public contributing information for consideration when conducting performance audits. Performance audits involve the independent and objective assessment of the administration of an entity or body’s programs, policies, projects or activities. They also examine how well administrative support systems operate.

The ANAO does not have a role in commenting on the merits of government policy but focuses on assessing the efficient and effective implementation of government programs, including the achievement of their intended benefits.

The audit you have selected is currently collecting audit evidence and is seeking input from members of the public. We particularly value information that deals with significant matters or insights into the administration of the subject of this audit. Information can be submitted either by uploading a file, or by entering your information into the comments box below.

While your contribution will be considered, and handled with care, you will not automatically receive feedback about your contribution. However, if you provide your contact details, you may be contacted regarding your contribution.

Please note that contributions are intermittently monitored. You will receive an email acknowledgement of your contribution if you provide a valid email address.

We anticipate accepting contributions to this audit until Sunday 28 June 2026.

One file only.
8 MB limit.
Allowed types: txt pdf doc docx.


anao2.noreply@govcms.gov.au


Work program portfolio

This in-progress Performance audit is featured in 1 annual audit work program portfolio: