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The Australian National Audit Office (ANAO) is a specialist public sector practice providing a range of audit and assurance services to the Parliament and Commonwealth entities.

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The objective of this audit is to assess the effectiveness of Services Australia’s management of Centrelink automated decision-making.

Audit criteria

The ANAO proposes to examine:

  • Does Services Australia have effective oversight and risk management arrangements to support automated decision-making?
  • Is Services Australia effectively implementing automated decision-making for selected initiatives?
  • Is automated decision-making transparent and subject to suitable quality assurance processes?

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Work program portfolio

This in-progress Performance audit is featured in 1 annual audit work program portfolio: