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Administration of payments by Services Australia
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The ANAO could examine Services Australia’s administration of payments and related services on behalf of other Australian Government entities. Services Australia provides a range of programs, services and payments for, and on behalf of, nine Australian Government entities. Payments are made to customers in relation to Centrelink (Social Security such as income support and the age pension), health (such as aged care, Medicare and Pharmaceutical Benefit Scheme payments) and child support. In 2024–25, Services Australia made $263 billion in payments. A further $777.8 million was made in emergency payments. A series of audits would examine the management of one or more payment type (such as disability support pension and/or the paid parental leave scheme).