The ANAO could assess the effectiveness and efficiency of the Federal Circuit and Family Court of Australia’s (FCFCOA) client services arrangements, including court transcription services, complaint handling arrangements and/or timeliness of case management. The FCFCOA deals with family law applications, general law applications including fair work, bankruptcy, consumer law, human rights, administrative law and intellectual property and migration law. In September 2021, the FCFCOA commenced. The court replaced two federal courts: The Federal Circuit Court of Australia and the Family Court of Australia. The stated purpose of this merger was to ‘create greater efficiencies in the federal family law court system and, in turn, assist families navigating the court system during what can be some of the most difficult and distressing times of their lives.’