The ANAO could assess Services Australia’s strategic planning for ICT systems. Services Australia administers a range of systems supporting the delivery of government services including: whole of government systems such as myGov and Digital ID; systems supporting the delivery of programs such as welfare payment systems; and ICT supporting corporate shared services. Whole of government and welfare payment systems are considered critical national infrastructure. A key enterprise risk identifies the need for Services Australia to maintain ICT service continuity, while developing and maintaining systems that are fit for purpose, resilient and secure. The Services Australia’s capability review observed that a number of critical systems delivering payments and services are ageing. These systems impede the ability to integrate new technologies, are costly to maintain and are preventing Services Australia implementing efficiencies and innovations to delivering programs and services. Many of these ageing systems rely on staff with specialist programming skills. To address these challenges Services Australia established a cross entity advisory board to develop a 10-year ICT Architecture Strategy and Plan by June 2025. The audit could examine oversight, development and/or implementation of strategic plan for ICT systems.