1954 Items found
Published: Wednesday 22 May 2019
Published

The audit’s objective was to determine if the Bureau of Meteorology’s processes support the delivery of effective extreme weather services.

Entity
Bureau of Meteorology
Contact

Please direct enquiries through our contact page.

Published: Wednesday 18 October 2006
Published

On 9 May 2006, the Auditor-General advised the then Minister for Transport and Regional Services that he would undertake a performance audit and that the specific audit objectives and approach would be established once officers of the Australian National Audit Office (ANAO) had the opportunity to undertake preliminary enquiries with senior staff in Airservices Australia and the Department of Transport and Regional Services (DOTARS). On 31 May 2006, the Auditor-General designated a performance audit under Section 18 of the Auditor-General Act 1997 (Auditor-General Act). The objectives of the performance audit were to: examine the development and administration by Airservices Australia of its contracts with the Solomon Islands Government for upper airspace management; assess the regularity of payments made under the contracts and steps taken by Airservices Australia in respect of any irregularities; and make recommendations for any improvements in the processes employed by Airservices Australia in developing and administering these and similar contractual arrangements.

Entity
Airservices Australia
Published: Wednesday 26 March 1997
Published

The overall objective of the preliminary study was to determine whether a performance audit of the management of corporate sponsorship was warranted. Specifically, the areas canvassed during the preliminary study were:

  • policies and guidelines for the management of corporate sponsorship;
  • integration of corporate sponsorship into agency planning;
  • contractual arrangements;
  • evaluation of corporate sponsorship within the agency;
  • valuation and reporting of corporate sponsorship; and
  • costs and benefits associated with corporate sponsorship.

The preliminary study findings did not warrant proceeding to a full performance audit. However, because corporate sponsorship is likely to be a growing area of importance for the Commonwealth, the ANAO concluded that there was value in producing a better practice guide in addition to the audit report.

Entity
Across Agency
Published: Thursday 5 February 2004
Published

The audit examined agency approaches to the management of intellectual property under its control, and identified themes common to the management of all types of intellectual property. The audit objective was to:

(i) form an opinion on whether Commonwealth agencies have systems in place to efficiently, effectively and ethically manage their intellectual property assets; and

(ii) identify areas for better practice in intellectual property management by those agencies.

Entity
Australian Nuclear Science and Technology Organisation; Department of Defence
Published: Wednesday 22 May 2013
Published

The audit objective was to assess the effectiveness of the Department of Industry, Innovation, Science, Research and Tertiary Education’s (DIISRTE’s) administration of the Education Investment Fund grants program.

(DIISRTE was the department that had responsibility for the administration of the EIF grants program during the course of the audit. The recommendations and suggestions for improvement are, however, directed to the Department of Industry, Innovation, Climate Change, Science, Research and Tertiary Education because this department now has responsibility for the administration of the program).

Entity
Department of Industry, Innovation, Climate Change, Science, Research and Tertiary Education; Department of Education, Employment and Workplace Relations
Contact

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Published: Thursday 22 December 2005
Published

This audit is a part of the ANAO's protective security audit coverage. The objective of this audit was to determine whether agencies audited had developed and implemented sound IT security management principles and practices supported by an IT security control framework, in accordance with Australian Government policies and guidelines. The audit at each agency examined the framework for the effective management and control of IT security, including the management of IT operational security controls and, where applicable, was based on the Australian Government protective security and information and communications technology (ICT) security guidelines that were current at that time.

Entity
Across Agency
Published: Tuesday 19 December 2017
Published

The objective of the audit was to assess the effectiveness of Medicare electronic claiming arrangements, including an assessment of the extent to which claiming and processing efficiencies for the Government, health professionals and Medicare customers have been achieved.

Entity
Department of Human Services
Contact

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Published: Wednesday 10 June 2015
Published

The objective of the audit was to assess whether selected entities had appropriately justified the use of limited tender procurement and whether processes adopted met the requirements of the Commonwealth Procurement Rules.

Entity
Australian Customs and Border Protection Services; Department of Foreign Affairs and Trade; Department of Human Services
Contact

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Published: Thursday 18 May 2023
Published

The objective of this audit was to assess the effectiveness of the National Recovery and Resilience Agency's administration of the Disaster Recovery Funding Arrangements (DRFA).

Entity
National Emergency Management Agency
Contact

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Published: Wednesday 21 April 2010
Published

During the preparation of the ANAO's Planned Audit Work Program 2006–07, JSCEM suggested that the ANAO consider a possible performance audit into the efficiency and effectiveness of the AEC's management of elections. JSCEM's suggestion was considered in the planning and preparation for this performance audit, which focuses primarily on the AEC's administration of the CEA in the lead-up to and conduct of the 2007 general election.

Entity
Australian Electoral Commission
Published: Wednesday 30 October 2013
Published

The objective of the audit was to examine the effectiveness of Defence’s implementation of reforms to capability development since the introduction of the two-pass process for government approval of capability projects and government’s acceptance of the reforms recommended by the Mortimer Review. The scope of this audit included the requirements phase and, to a limited extent, the acquisition phase of major capability development projects, focusing upon changes flowing from the major reforms.

Entity
Department of Defence
Contact

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Published: Thursday 23 January 2025
Published

The objective of the audit was to assess whether the Bureau of Meteorology is effectively managing assets in its observing network.

Entity
Bureau of Meteorology
Contact

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Published: Tuesday 24 January 2006
Published

The audit objective was to examine the effectiveness and efficiency of ASIC's implementation of Australian financial services licences. In particular, the audit examined ASIC's planning for the introduction of financial services licences; the roles of the Department of the Treasury (Treasury) and ASIC in defining the effective scope of licensing; ASIC's assessment and processing of licence applications; and ASIC's supervision of licensees.

Entity
Australian Securities and Investment Commission
Published: Monday 8 November 2021
Published

The objective of this audit was to assess the effectiveness of the Department of Education, Skills and Employment’s arrangements in administering wage subsidies linked to employment programs.

Entity
Department of Education, Skills and Employment
Contact

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Published: Wednesday 19 October 2005
Published

The audit assessed whether FaCS effectively undertakes its coordination, monitoring and other roles according to the CSTDA. The audit examined all disability services provided for under the CSTDA, except for disability employment services. The ANAO met relevant officers from FaCS' national office and State and Territory offices, and with 22 stakeholder organisations including: advocacy groups; peak national and State bodies representing the interests of disability service providers and people with disabilities; members of national and State Disability Advisory Bodies funded by FaCS; State and Territory governments; relevant Australian Government agencies; In particular, the Department of Health and Ageing and the Australian Institute of Health and Welfare. and local government bodies. Fieldwork for the audit was primarily undertaken during the period September 2004 to February 2005.

Entity
Department of Family and Community Services
Published: Friday 19 June 2020
Published

The objective of this audit was to assess the effectiveness of the Department of Foreign Affairs and Trade's fraud control arrangements.

Entity
Department of Foreign Affairs and Trade
Contact

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Published: Tuesday 6 December 2005
Published

The objective of this audit was to assess the Private Health Insurance Administration Council's (PHIAC's) administrative effectiveness as a regulator of private health insurance. In making this assessment, the Australian National Audit Office (ANAO) addressed the following criteria: whether PHIAC monitored compliance with its legislative requirements and analysed related data; whether PHIAC addressed and managed non-compliance with its legislative requirements; and whether PHIAC's governance and organisation supported the performance of its legislative functions. Although the Department of Health and Ageing (Health) also has a role in the regulation of the private health insurance industry under the National Health Act 1953 (Health Act), Health's regulatory activities were outside the scope of this audit.

Entity
Private Health Insurance Administration Council
Published: Thursday 23 April 2009
Published

The objective of this performance audit of construction projects on the AusLink National Network was to assess the effectiveness of the administration by DITRDLG in working with the States to deliver the outcomes expected by the Government and the broader community. To inform the audit assessment, the methodology included examination of both Australian Government and State Government records as well as site inspections in relation to 21 projects being delivered in three States (New South Wales (NSW), Queensland and Tasmania). DITRDLG and the respective State road transport authorities were consulted in the selection of projects to be examined in detail.

Entity
Department of Infrastructure, Transport, Regional Development and Local Government
Published: Thursday 29 May 2008
Published

The objective of the audit was to assess the Tax Office's strategies to address tax haven compliance risks. Particular emphasis was given to the Tax Office's:

  • management arrangements relating to the administration of tax haven compliance risks;
  • risk management framework for the identification and evaluation of compliance risks, specifically the activities of the Offshore Compliance Program (OCP); and
  • risk mitigation strategies.

The audit did not include an examination of cases related to the promoters of tax haven related schemes nor the criminal use of tax havens.

Entity
Australian Taxation Office
Published: Tuesday 11 June 2024
Published

The objective of this audit was to examine the effectiveness of DAFF’s administration of the Digital Services to Take Farmers to Markets (TFTM) program.

Entity
Department of Agriculture, Fisheries and Forestry
Contact

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Published: Tuesday 27 June 2023
Published

The objective of this audit was to assess the effectiveness of the Department of Education’s design and implementation of programs and initiatives to improve the access and participation of regional and remote students to higher education.

Entity
Department of Education
Contact

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Published: Tuesday 23 June 2020
Published

The objective of this audit was to assess the effectiveness of the Department of Social Services' fraud control arrangements.

Entity
Department of Social Services
Contact

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Published: Wednesday 9 February 2011
Published

The objective of the audit was to assess the effectiveness of DHS' management of the tender process for a replacement BasicsCard to support the delivery of the income management scheme.

In conducting the audit, the Australian National Audit Office (ANAO) assessed the following five key areas of the replacement BasicsCard procurement process, which are described in the Department of Finance and Deregulation's (Finance) Guidance on the Mandatory Procurement Procedures :

• planning for the procurement;
• preparing to approach the market;
• approaching the market;
• evaluating tender submissions; and
• concluding the procurement, including contract negotiation.

Entity
Department of Human Services
Published: Monday 22 June 2020
Published

The objective of this audit was to assess the effectiveness of the Department of Home Affairs' fraud control arrangements.

Entity
Department of Home Affairs
Contact

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Published: Thursday 3 October 2002
Published

The audit reviewed the effectiveness of HIC's approach to customer service delivery to the Australian public as customers of Medicare. The primary issues examined were whether: . HIC manages its customer service delivery performance effectively;

  • HIC's approach to people management adequately supports customer service delivery;
  • HIC obtains adequate information from customers on their needs, expectations, and perceptions of HIC's service delivery; and
  • HIC provides adequate information to customers on its services and on the service standards that customers should expect.
Entity
Health Insurance Commission
Published: Monday 15 September 2003
Published

The audit reviewed APRA's regulation of approved Trustees and superannuation funds registered under the Superannuation Industry (Supervision) Act 1993. The audit evaluated APRA's superannuation supervisory activities: and assessed the effectiveness of its supervision of superannuation entities. Particular attention was paid to the supervisory framework and the risk-based supervisory methodologies of APRA's frontline supervisory divisions.

Entity
Australian Prudential Regulation Authority
Published: Monday 22 April 2024
Published

The objective of this audit was to assess the effectiveness of the National Disability Insurance Agency’s (NDIA’s) management of complaints.

Entity
National Disability Insurance Agency
Contact

Please direct enquiries through our contact page.

Published: Wednesday 8 February 2012
Published

The audit objectives were:

  • to assess the effectiveness of the revised certification process in promoting compliance of government advertising campaigns (campaigns) with the March 2010 Guidelines on Information and Advertising Campaigns by Australian Government Departments and Agencies (2010 Guidelines);
  • to assess the effectiveness of agency administration in developing campaigns and implementing key processes against the requirements of the campaign advertising framework;
  • to assess the effectiveness of Finance’s administration of the campaign advertising framework; and
  • to assess the effect on campaigns of an exemption from the 2010 Guidelines.
Entity
Across Agencies
Published: Tuesday 11 September 2007
Published

The objective of this audit was to examine Australia's preparedness to respond to a human influenza pandemic and an outbreak of avian influenza in domestic poultry. The audit assessed:

  • the whole of government arrangements for an influenza pandemic;
  • action taken by DAFF to implement the recommendations from Exercise Eleusis, which tested the response arrangements for avian influenza;
  • DoHA's planning for, and execution of, Exercise Cumpston, which tested the preparedness and response to an influenza pandemic; and
  • the establishment, management and deployment arrangements of the National Medical Stockpile.
Entity
Department of Health and Ageing; Department of Agriculture, Fisheries and Forestry
Published: Wednesday 25 November 2009
Published

The audit objective was to assess the effectiveness of agencies' contract management by determining if they had sound practices and systematic approaches to this activity. Particular attention was given to each agency's:

  • day-to-day management of individual contracts; and
  • approach to managing its contract population.
Entity
Australian Federal Police; Austrade; Department of Foreign Affairs and Trade
Published: Thursday 17 December 2020
Published

The audit’s objective was to assess the effectiveness of the selection, contracting and ongoing management of investments by the Clean Energy Finance Corporation (CEFC) and the extent to which the CEFC is meeting its legislated objective.

Entity
Clean Energy Finance Corporation
Contact

Please direct enquiries through our contact page.

Published: Friday 6 February 2004
Published

The audit examined aspects of financial management in the Health Insurance Commission (HIC). The audit objective was to examine the effectiveness of the HIC's internal control structures, as well as its financial management framework and processes, in order to form an opinion on their ability to support HIC Commissioners and managers to make informed decisions on the efficient and effective use of Commonwealth resources.

Entity
Health Insurance Commission
Published: Friday 27 June 2025
Published

The audit objective was to examine the effectiveness of Defence’s sustainment arrangements for Navy’s Canberra class fleet of amphibious assault ships (or LHDs).

Entity
Department of Defence
Contact

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Published: Thursday 10 September 2020
Published

The objective of this audit was to assess the effectiveness of the Department of Defence’s design process and implementation to date of the Defence Export Strategy.

Entity
Department of Defence
Contact

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Published: Thursday 1 August 2019
Published

The objective of this audit was to assess the effectiveness of the Australian Research Council’s (ARC’s) administration of the National Competitive Grants Program (NCGP).

Entity
Australian Research Council
Contact

Please direct enquiries through our contact page.

Published: Wednesday 24 May 2006
Published

The audit objective was to assess Health's administration of primary care funding, with a focus on the administrative practices of the Primary Care Division and Health's State and Territory Offices. In forming an opinion on the audit objective, the ANAO reviewed 41 agreements, with a combined value of $252 million. The ANAO also reviewed relevant documentation and files, interviewed programme officers and met with a number of stakeholders. The audit comments on a range of issues, including the utility of funding agreements, monitoring, payments, and support for administrators.

Entity
Department of Health and Ageing
Published: Tuesday 28 June 2005
Published

The objective of the audit was to assess whether purchases of goods and services are conducted in accordance with relevant legislation, Government policies and guidelines, and sound purchasing principles and practices. The audit at each entity covered the internal control framework for purchasing and purchase transactions during 2002-03 and 2003-04 and, where applicable, was based on the CPGs current at that time. The audit examined all aspects of the purchasing process from the initial requirement for purchase through to the delivery of the supply and payment. It included an examination of aselection of individual purchases at each audited entity.

Entity
Australian National University; Australian Research Council; CRS Australia; The Department of Finance and Administration
Published: Friday 31 May 2019
Published

The objective of the audit was to assess whether the Department of Infrastructure, Regional Development and Cities had designed and implemented appropriate governance and administration arrangements for the transition and delivery of sustainable reforms to services on Norfolk Island.

Entity
Department of Infrastructure, Regional Development and Cities
Contact

Please direct enquiries through our contact page.

Published: Thursday 26 June 2008
Published

The audit objective was to assess the effectiveness of the department's administration of general recurrent grants paid to the States and Territories for government schools. To achieve this, the ANAO assessed whether the department:

  • paid the correct amount of general recurrent grants to the States and Territories;
  • effectively managed the agreements with the States and Territories; and
  • monitored progress towards achieving the National Goals for Schooling in the Twenty-First Century.
Entity
Department of Education, Employment and Workplace Relations
Published: Friday 4 June 2004
Published

The objectives of the audit were to assess whether DOTARS had developed and implemented an appropriate framework and procedures to administer lessee obligations entered into as part of the 1997 and 1998 leasehold sales of 17 Federal airports. In particular, the audit sought to: - review DOTARS' monitoring of lessee compliance with the Airport Leases and supporting sale documentation; - examine the effectiveness of the framework and procedures developed by DOTARS to administer lessee development commitments; and assess the impact of changes in the aviation environment on the management and monitoring of lessee obligations.

Entity
Department of Transport and Regional Services
Published: Monday 25 May 2009
Published

The objectives of the audit were to:

  • determine the extent to which government entities complied with the requirement to publish and maintain documents online that were presented to the Parliament;
  • evaluate selected government entities' policies and practices regarding online publishing; and
  • assess AGIMO's policy and guidance in support of online publishing.

To address this objective the audit was conducted in three parts. Firstly, we reviewed a sample of papers tabled between 2000 and 2008 in order to assess their availability online. Next, we examined the online publishing practices of five government entities. These were the: Australian Federal Police (AFP); Department of the House of Representatives (DHR); Department of Infrastructure, Transport, Regional Development and Local Government (Infrastructure); Department of the Treasury (Treasury); and National Archives of Australia (NAA). Finally, we reviewed AGIMO's role in supporting government entities in their online publishing practices.

Entity
Across Agencies
Published: Wednesday 23 June 2004
Published

The objective of the audit was to assess whether protective security functions in selected organisations were being effectively managed. In considering effectiveness, the audit assessed whether protective security arrangements: - were designed within the context of the business framework and the related security risks identified by the organisation; and - provided an appropriate level of support for the organisation's operations and the delivery of its services.

Entity
Attorney-General’s Department; Department of Family and Community Services; Commonwealth Scientific and Industrial Research Organisation; Special Broadcasting Service Corporation
Published: Thursday 19 June 2003
Published

Defence has long provided housing assistance for members of the Australian Defence Force (ADF) and their families. In 1988, this function passed to the Defence Housing Authority (DHA), which was established to provide suitable housing to meet Defence's operational needs. In 2000, Defence and DHA signed a Services Agreement valued at $3.5 billion over 10 years. The objective of the audit was to assess whether Defence's management of its housing and relocation services provided for ADF members meets specified requirements; and to make practical recommendations for more efficient, effective and economical use of public resources provided for this purpose.

Entity
Department of Defence
Published: Wednesday 21 June 2006
Published

The objective of the audit was to assess whether FaCSIA administers grants effectively, according to better practice guidelines, and consistently across geographic areas and the range of programmes included in the scope of the audit. The scope of the audit included grants administered by FaCSIA between 1 July 2002 and 30 June 2005, relating to programmes falling within four of the five groups of programmes providing funding for families and communities namely: Community Support; Family Assistance; Childcare Support; and Youth and Student Support. In total, these groups involved total expenditure of some $533 million in 2004–05.

Entity
Department of Families Community Services and Indigenous Affairs
Published: Tuesday 10 February 2004
Published

The primary objective of the audit was to assess FaCS' management of the Internet portals for which it had responsibility as lead agency, www.youth.gov.au, www.community.gov.au, and www.families.gov.au. The ANAO also included in the audit a website directed towards youth. The source which provided many of the services expected of a portal. The audit considered governance structures for the portals; measurement of efficiency and effectiveness; and control factors, such as change management,security, and legal issues.

Entity
Department of Family and Community Services
Published: Thursday 17 March 2022
Published

The audit objective was to assess the effectiveness and efficiency of the management of threatened species and ecological communities under the Environment Protection and Biodiversity Conservation Act 1999.

 

Entity
Department of Agriculture, Water and the Environment
Contact

Please direct enquiries through our contact page.

Published: Tuesday 23 September 2008
Published

The objective of the audit was to assess the effectiveness of the management and administration of the Communications Fund, including an assessment of:

  • the development and implementation of appropriate investment strategies; and
  • the robustness of the governance structures and controls relating to investment activities.
Entity
Department of Broadband, Communications and the Digital Economy; Department of Finance and Deregulation
Published: Thursday 16 December 2004
Published

The Therapeutic Goods Administration (TGA), a division of the Commonwealth Department of Health and Ageing, is responsible for the regulation of the manufacture and supply of therapeutic goods. The objective of the audit was to assess the TGA's regulation of non-prescription medicinal products. In particular, it reviewed the TGA's systems, procedures and resource management processes used to approve new manufacturers, monitor ongoing manufacturer and product compliance with mandated requirements, and manage non-compliance. The audit made 26 recommendations designed to improve the transparency, quality and reliability of regulatory decisions taken by the TGA and improve its accountability mechanisms by enhancing its management information systems.

Entity
Department of Health and Ageing
Published: Tuesday 13 June 2000
Published

The audit reviewed the High Wealth Individuals Taskforce, a comprehensive compliance program with the Australian Taxation Office. The objective of the audit was to examine and report on the management and operations of the taskforce. In doing so, the audit reviewed the Australian Taxation Office's own evaluation of the taskforce and assessed whether, and to what extent, the taskforce delivered the outcomes specified by the Government.

Entity
Australian Taxation Office
Published: Thursday 28 February 2008
Published

The objective of the audit was to assess DAFF's implementation and administration of the three forest industry assistance programs under the TCFA. Particular emphasis was given to the:

  • implementation of the programs and ongoing governance arrangements;
  • promotion of the program and the development of program guidelines;
  • assessment of applications and approval of funding; and
  • management of funding agreements.
Entity
Department of Agriculture Fisheries and Forestry
Published: Tuesday 15 November 2005
Published

The objective of the audit was to assess the Commonwealth's administration of the grants component of the R&D Start program. Lessons for the new Commercial Ready program have been identified in the audit. Accordingly, recommendations arising from this audit are directed, when appropriate, to the Commercial Ready program. As most financial assistance is in the form of grants, the loans component of the program was excluded from the audit.

Entity
Department of Industry Tourism and Resources; Industry Research and Development Board
Published: Wednesday 5 November 2003
Published

The primary objective of the audit was to assess whether the Department of Communications, Information Technology and the Arts (DCITA) and the Department of Transport and Regional Services (DOTARS) were administering a number of grant programs that are designed to enhance telecommunications infrastructure and services in regional, rural and remote areas of Australia according to better practice. The audit was also aimed at determining whether DCITA had implemented the recommendations of an earlier audit of Networking the Nation.

Entity
Department of Communications, Information Technology and the Arts
Published: Thursday 25 November 2010
Published

The objective of the audit was to assess whether, in relation to appeals to the SSAT and the AAT, Centrelink undertakes its role effectively, so as to support the timely implementation of the Tribunals' decisions about customers' entitlements. In assessing Centrelink's performance, the ANAO examined whether:

  • the information provided by Centrelink, in relation to appeals to the SSAT and the AAT, effectively supported customers' and Tribunals' decision-making;
  • the relationships and administrative arrangements between Centrelink, DEEWR and FaHCSIA supported the effective management of the appeal process and the capture of issues that may have broader implications for legislation, policy and service delivery; and
  • Centrelink implemented SSAT and AAT decisions in an effective and timely manner.

The audit focused on the external review and appeal mechanisms and completes the cycle of audits on Centrelink's review and appeal system. The audit examined those appeals where an implementation action was required and did not consider SSAT and AAT appeals that were dismissed, withdrawn or were not within the Tribunals' jurisdiction.

Entity
Centrelink; Department of Education, Employment and Workplace Relations; Department of Families, Housing, Community Services and Indigenous Affairs
Published: Tuesday 17 April 2018
Published

The audit objective was to examine entity compliance with regulatory requirements for the establishment and ongoing management of special appropriations.

Entity
Department of Finance; Department of Social Services; Department of Industry, Innovation and Science; Department of Human Services
Contact

Please direct enquiries through our contact page.

Published: Tuesday 21 August 2012
Published

The objective of the audit was to assess the effectiveness of the Department of Resources, Energy and Tourism’s administration of the Renewable Energy Demonstration Program (REDP), including progress towards achieving the programʹs objectives.

The audit examined whether the department had established effective arrangements to:

  • implement REDP, including governance arrangements;
  • assess applications for REDP funding assistance and recommend projects to the Minister for funding approval;
  • negotiate funding agreements for approved projects; and
  • monitor progress towards the achievement of the REDP objective.
Entity
Department of Resources, Energy & Tourism
Published: Tuesday 7 May 2013
Published

The objective of the audit was to assess the awarding of funding for the construction of the Adelaide Desalination Plant (ADP) against the requirements of the Commonwealth's grants administration framework, which includes the Government’s policy requirements for the approval of grants, with a particular focus on the assessments undertaken of each proposed grant in terms of the guidelines for the National Urban Water and Desalination Plan (NUWDP); and identify any potential improvements in grants administration practices.

Entity
Department of Sustainability, Environment, Water, Population and Communities; Department of Finance and Deregulation; Department of the Prime Minister and Cabinet
Contact

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Published: Thursday 3 May 2012
Published

The audit objective was to assess the effectiveness of the Department of Veterans’ Affairs management of complaints and other feedback to support service delivery. The audit criteria were that DVA has:

  • a well-designed framework for managing complaints and other feedback;
  • effective processes and practices to manage complaints; and
  • appropriately analysed complaints to inform service delivery.
Entity
Department of Veterans' Affairs
Published: Tuesday 13 June 2023
Published

The objective of this audit was to assess the effectiveness of the Australian Securities and Investments Commission's probity management.

Entity
Australian Securities and Investments Commission
Contact

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Published: Wednesday 27 September 2017
Published

The audit objective was to assess the effectiveness of the design process and monitoring arrangements for the National Innovation and Science Agenda by the relevant entities.

Entity
Department of the Prime Minister and Cabinet; Department of Industry, Innovation and Science; Innovation and Science Australia
Contact

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Published: Thursday 1 June 2023
Published

The objective of this audit was to assess the effectiveness of the Australian Prudential Regulation Authority's probity management.

Entity
Australian Prudential Regulation Authority
Contact

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