The ANAO could assess Services Australia’s framework for identifying and supporting vulnerable customers. Services Australia is responsible for delivering services and payments on behalf of government, including for social security, child support, emergency and health programs. Services Australia’s vision is ‘to make government services simple so people can get on with their lives’. Australians often require access to government support during periods of crisis. Services Australia must cater to customers with diverse needs, experiences, and abilities that significantly influence their interaction with the agency. Many individuals with complex needs or in vulnerable circumstancesΓÇöincluding those experiencing financial hardship, disability, domestic violence, or crisis eventsΓÇöface significant barriers to engaging via online, phone, or in-person channels. As of 30 June 2024, Services Australia employed 642 social workers across 211 locations to support these high-risk cohorts. In July 2025 Services Australia launched a ‘2030 Strategy’, in which it reaffirmed its commitment to a customer-centric approach to delivering services and incorporating the needs of vulnerable people into policy and process design.

The ANAO could assess the procurement (and/or contract management) of providers for the National Plan to End Violence against Women and Children, specifically, the Leaving Violence Program. The Leaving Violence Program provides victims of domestic violence financial support and up to 12 weeks of services to promote their safety. DSS launched the Leaving Violence Program in July 2025, the successor to the Ending Violence Payment, and awarded the primary contract to Telstra Health. The program has been allocated $925.2 million over five years. The Joint Committee of Public Accounts and Audit expressed an opinion in its inquiry into the contract management frameworks operated by Commonwealth entities, that value for money is lost if good procurement is undermined by poor contract management.

The ANAO could assess the Department of Education’s design and delivery of the closed-circuit television (CCTV) assessment.

The assessment will explore the use of CCTV in up to 300 services being administered by the Nous Group, in consultation with the department, states and territories, subject matter experts, and early childhood education and care (ECEC) providers, educators, and families. The assessment is expected to be completed by the end of July 2026. The assessment does not seek to determine whether the number of child safety incidents go down, but rather to assess the effects CCTV may have on the perception of safety; how CCTV data can be best managed and leveraged; and the practical and technical considerations associated with CCTV use.

The ANAO could assess the Department of Education’s (Education) management and oversight of the development of the Schools Unique Student Identifier (USI). Australian primary and secondary school students will receive a USI by 2027. The USI is intended to travel with students throughout their school years and into post-school education. It is designed to support teaching, learning and wellbeing by tracking students between education systems, and support better policy development through the availability of joined up data on student pathways.

The ANAO could assess the Department of Foreign Affairs and Trade’s design and administration of the Partnerships for Infrastructure (P4I) program. This could include the performance of the Commonwealth partners contracted to implement the program. P4I is Australia’s flagship infrastructure development in Southeast Asia. Funded through Australia’s development program, it works with eight Southeast Asian countries and ASEAN to manage and deliver new infrastructure worth over AUD $50 billion annually. P4I was initially implemented by EY, Adam Smith International, The Asia Foundation and Ninti One. P4I is transitioning to a new phase of the program which will involve new contracts.

The Australian Government is investing in venue infrastructure for the Brisbane 2032 Olympic and Paralympic Games as well as high-performance programs through the Australian Sports Commission. The ANAO could examine clarity of governance arrangements, roles and responsibilities across entities involved; funding and investment decision-making processes including risk and value-for-money considerations; whether these arrangements protect Australian Government interests.

The ANAO could assess whether the Department of Veterans’ Affairs (DVA) has effective procurement and contract management practices that comply with the Commonwealth Procurement Rules and achieve value for money. The audit could examine the planning, competitive processes, and probity controls in procurement activities, as well as the robustness of contract management arrangements to monitor performance, manage risks, and ensure deliverables meet agreed standards. It could also consider how DVA maintains transparency, supports accountability, and mitigates risks of fraud or non-compliance in the use of public funds.

The ANAO could assess whether the Department of Veterans’ Affairs (DVA) has controls and processes to ensure payments to veterans and their dependants are accurate and timely. The audit could examine the integrity of payment calculations, and the adequacy of verification and quality assurance mechanisms by considering how DVA monitors error rates, addresses payment discrepancies, and manages risks that could impact the financial wellbeing of veterans and the proper use of public funds.

The ANAO could assess the Department of Treasury’s management and oversight of whether Commonwealth and state and territory objectives ‘to unlock quality, affordable housing supply over the medium term’ are achieved under the National Housing Accord. For example, by examining whether funding mechanisms for affordable housing have been carried out according to expected timeframes and requirements; or how state and territory governments’ implementation schedules are monitored, to ensure delivery of their affordable housing allocations.

The National Housing Accord was established in 2022. The accord aims to address housing supply challenges to ‘ensure Australians have access to safe, stable and affordable housing’ that is also ‘close to work, schools and transport’. This includes commitments for ‘immediate actions’ by the Commonwealth, states and territories to: deliver up to 20,000 new affordable dwellings – of which 10,000 will be delivered by the Commonwealth; collaborate to improve financing for new social and affordable housing projects; improve zoning, planning and land release and make sure the right skills are available and improving access to social and affordable housing. The Commonwealth committed $3.5 billion to state, territory and local governments to support the delivery of homes in line with the Accord’s target.

Housing Australia (HA), formerly the National Housing Finance and Investment Corporation, is the independent national housing authority and supports the delivery of Australian Government programs to improve the supply of social and affordable housing. HA is responsible for administering the Commonwealth’s commitment of 10,000 affordable dwellings under the accord.

The ANAO could examine entity administration of selected aspects of the Combatting Antisemitism, Hate and Extremism (Firearms and Customs Laws) Act 2026 including agency advice to the decision maker, on:

• the new power allowing the Minister for Home Affairs, or their delegate, to refuse permission to import a firearm or weapon, or related good, where the importation of that item poses a risk to the health, safety or security of the public or a sector of the public; and/or
• the new power enabling the Minister for Home Affairs to refuse to grant, or to cancel, a visa, on the basis of hate motivated conduct and offences relating to the spread of hatred and extremism;
• implementation by the Australian Border Force of arrangements to give effect to amendments to customs regulations that will prohibit the import and export of violent extremist material and prohibited hate symbols; and/or
• the establishment of a National Gun Buyback Scheme.