556 Items found
Published: Wednesday 28 February 2001
Published

The audit examined the review of decisions on veterans' disability compensation. The audit objective was to examine the management of internal review by the Department of Veterans' Affairs (DVA) and external review by the Veterans' Review Board (VRB) of decisions by the Repatriation Commission on veterans' claims for disability compensation.

Entity
Department of Veterans' Affairs
Published: Monday 24 May 1999
Published

The objective of the audit was to assess the effectiveness of, and to identify possible areas for improvement in, Defence management of the general service fleet.

Entity
Department of Defence
Published: Thursday 20 June 2002
Published

The overall objective of the audit was to assess AusAID's management of commercial contracts to deliver Australia's overseas aid program. To this end, the audit examined whether:

  • there are sound supporting structures for contract management;
  • AusAid effectively manages risks;
  • contracts clearly define deliverables;
  • services are delivered and payments are made in accordance with the contract;
  • there are appropriate arrangements to manage contractor performance;
  • strategies appropriately assess and allocate risk between AusAid and contractors; and
  • contracts deliver the desired aid outcomes.
Entity
Australian Agency for International Development (AusAID)
Published: Monday 13 March 2000
Published

The objective of the performance audit was to assess the administrative effectiveness of DIMA's business entry program against the background of the Business and Temporary Entry program objective, with particular regard to whether:

  • the existing performance management mechanisms and compliance monitoring strategies support the achievement of program outcomes and outputs;
  • the quality of decision-making;
  • business processes facilitate prompt visa decision-making consistent with program objectives; and
  • decision-making support mechanisms promote robust and timely decision-making.
Entity
Department of Immigration and Multicultural Affairs
Published: Tuesday 27 November 2012
Published

The objective of this audit was to assess the efficiency and effectiveness of the establishment, implementation and administration of the quarantined heritage component of the Local Jobs stream of the Jobs Fund. A particular focus was on the establishment of program objectives and the extent to which approved grants have demonstrably contributed to the cost-effective achievement of those objectives. The audit approach has been influenced by recent audits of grants administration which have emphasised the importance of transparent and accountable grant decision-making processes to the cost effective achievement of stated program objectives, and having regard for recent government decisions to enhance the framework applying to the administration of grants.

Entity
Department of Sustainability, Environment, Water, Population and Communities
Published: Thursday 9 December 2010
Published

The audit assessed FaHCSIA's management of AACAP and how the department monitors the contribution the program is making to the improvement of primary and environmental health, and living conditions, in remote Indigenous communities.

The audit examined program delivery under the 2006–2009 MoU, as well as the planning for the 2010 project under the variation to the 2006–2009 MoU. As part of the audit the ANAO considered:

  • program strategy and implementation including the roles and responsibilities of the major stakeholders, community selection and scope of works (Chapter 2);
  • the financial management of the program and the changing role of the Contracted Program Manager (Chapter 3); and
  • performance measures, including FaHCSIA's performance reporting framework, and approach to monitoring and reporting performance against the stated program objectives (Chapter 4).

The audit focused on AACAP in so far as it relates to Indigenous community outcomes. It did not consider the program from the perspective of the Australian Defence Force capability building.

Entity
Department of Families, Housing, Community Services and Indigenous Affairs
Published: Wednesday 4 June 2014
Published

The objective of the audit was to assess the effectiveness of the ATO’s activities to promote tax compliance by high wealth individuals.

Entity
Australian Taxation Office
Contact

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Published: Thursday 20 September 2012
Published

The objective of the audit was to assess the appropriateness of the use and reporting of confidentiality provisions in Australian Government contracts for 2011.

Entity
Across Agencies
Published: Monday 11 October 1999
Published

The Department of Defence spends some $2.4 billion a year on major equipment acquisition projects. The audit objective was to assess Defence's arrangements for higher-level management of major equipment acquisition projects. The principal aim was to formulate practical recommendations that would both enhance Defence's management of major acquisition projects and provide a degree of assurance about its ongoing apparent capacity to do so efficiently and effectively.

Entity
Department of Defence
Published: Tuesday 4 April 2006
Published

Mr Ian McPhee - Auditor-General for Australia, presented at the Australian Government Procurement Conference

Published: Thursday 23 October 1997
Published

The audit objectives were to report on the efficiency and effectiveness of selected agencies' management of telecommunications services. The specific purpose was to:

  • identify the potential for more effective management of telecommunications services;
  • consider the appropriateness of Commonwealth agencies' management of telecommunications services to take advantage of technological opportunities; and
  • identify the elements of sound administration in the management of telecommunications services.

The audit criteria addressed agencies' performance against benchmarks of sound administrative practice in relation to procurement; planning; business process re-engineering; financial management; and performance management. The audit focussed primarily on telecommunications services, as distinct from capital items and equipment.

Entity
Across Agency
Published: Monday 19 October 1998
Published

The audit reviewed the processes involved in the sale of one-third of Telstra. The objectives in auditing the sale were to assess the extent to which the Government's sale objectives were achieved; assess the effectiveness of the management of the share offer; assess whether the sale arrangements adequately protected the Commonwealth's interests; and facilitate improved administrative arrangements for future share offers.

Entity
Across Agency
Published: Tuesday 20 April 2010
Published

The objective of this audit was to assess the effectiveness of the administration of specific climate change programs by the departments of the Environment, Water, Heritage and the Arts and Resources, Energy and Tourism. In undertaking this audit, particular emphasis was given to the implementation of good administrative practice and the extent to which the program objectives were being met. The audit followed four lines of inquiry:

  • development of program objectives and assessment of program risks;
  • assessment and approval of competitive grant applications;
  • assessment and approval of rebate applications; and
  • measurement and reporting of program outcomes.
Entity
Department of the Environment, Water, Heritage and the Arts; Department of Climate Change and Energy Efficiency; Department of Resources, Energy and Tourism
Published: Tuesday 21 June 2011
Published

The objective of the audit was to assess the effectiveness of the ATO’s administration of the Fuel Tax Credits Scheme. Particular emphasis was given to the Fuel Scheme’s governance and reporting arrangements, risk management strategies and compliance management program.

Entity
Australian Taxation Office
Published: Tuesday 24 January 2012
Published

The objective of the audit was to assess the implementation and effectiveness of the enhanced grants administration requirements for:

  • reporting to the Finance Minister on the awarding of grants within their own electorate by Ministers who are Members of the House of Representatives;
  • reporting to the Finance Minister on instances where Ministers have decided to approve a particular grant which the relevant agency has recommended be rejected; and
  • the website reporting of grants awarded.
Entity
Department of Climate Change and Energy Efficiency; Department of Families, Housing, Community Services and Indigenous Affairs; Department of Infrastructure and Transport; Department of Regional Australia, Regional Development and Local Government
Published: Friday 26 August 2005
Published

The objective of the audit was to assess the Personnel Management Key Solution Project's planning and approval processes and its contract and project management. The audit addresses the scope of the delivered system, the expectations of end-users, and the system's ability to meet their capability requirements.

Entity
Department of Defence
Published: Tuesday 17 November 2009
Published

The objective of the audit was to assess the effectiveness of Defence's procurement and contract management for the provision of Garrison Support Services.

Entity
Department of Defence
Published: Wednesday 10 March 2010
Published

The objective of this audit was to examine the effectiveness of Defence and the DMO's management of procurement and through life support arrangements to meet the explosive ordnance requirements of the ADF, particularly the non-guided munitions requirements of Army. This included a review of the progress of Defence and the DMO in implementing the recommendations of ANAO Audit Report No.40 2005–06.

Entity
Department of Defence; Defence Materiel Organisation
Published: Wednesday 26 June 2013
Published

The audit objectives were to assess the effectiveness of:

  • selected agencies’ administration in developing advertising campaigns and implementing key processes against the requirements of the Australian Government’s campaign advertising framework, and other key legal and administrative requirements; and
  • the ongoing administration of the campaign advertising framework.
Entity
Across Entities
Contact

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Published: Thursday 5 June 1997
Published

The audit covered major program elements within the Department of Primary Industries and Energy and Environment Australia that are managed:

  • directly by DPIE or Environment Australia;
  • through the One-Stop-Shop project assessment process administered by the States/Territories; or
  • by non-government organisations.

The purpose of the audit was to examine and benchmark the administrative processes established for these programs. The primary focus of the audit was to draw on the best elements of past practice (particularly in relation to programs involving the One-Stop-Shop) and highlight any shortcomings so that the risks to program effectiveness and accountability could be addressed in the implementation of the Natural Heritage Trust.

Entity
Across Agency
Published: Thursday 8 May 2003
Published

The objectives of the audit were to:

  • evaluate the extent to which the Government's sale objectives were achieved, with a focus on those objectives relating to the optimisation of sale proceeds and minimisation of risk to the Commonwealth;
  • examine the effectiveness of the management of the sale process to ensure the Commonwealth received fair value; and
  • within the context of broader Commonwealth debt management considerations, assess the application of the sale proceeds to repaying Commonwealth debt and the extent to which public debt interest payments may be reduced.
Entity
Across Agency
Published: Friday 20 December 2002
Published

The ANAO assessed agencies' progress in implementing the seven recommendations of Audit Report No.47 of 1998-99, Energy Efficiency in Commonwealth Operations. The Objectives of the follow-up audit were to

(i) asses the extent to which selected Commonwealth agencies have implemented the recommendations of Report No. 47 of 1998-1999, taking account of any changed circumstances or new administrative issues identified as impacting upon implementation of these recommendations; and

(ii) offer continued assurance to the Parliament on the management of Commonwealth agencies' compliance with the Commonwealth energy efficiency requirements, and to identify areas of better practice in energy management by those agencies.

Entity
Across Agency
Published: Thursday 24 June 2010
Published

The objective of the audit was to assess whether Defence is effectively managing the delivery of health services to ADF personnel in Australia (chiefly Garrison Health Services).

Entity
Department of Defence
Published: Friday 17 October 1997
Published

The objective of this audit was to ascertain whether Defence performance management strategies and practices contribute to the effective and efficient management of the supply chain. In particular, it focussed on examining the extent to which the latter demonstrate identified world-class practices.

Entity
Department of Defence
Published: Thursday 17 September 2020
Published

The objective of this audit was to examine the effectiveness of the Australian Electoral Commission’s management of financial disclosures required under Part XX of the Commonwealth Electoral Act 1918, including the extent to which the AEC is achieving accurate and complete financial disclosures.

Entity
Australian Electoral Commission
Contact

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Published: Friday 11 June 2004
Published

The objectives of this performance audit were to: - review the governance and accountability framework for the Scheme, and - assess the efficiency and effectiveness of Treasury's implementation and management of that framework.

Entity
Department of the Treasury
Published: Tuesday 30 August 2011
Published

The objective of this audit is to examine the effectiveness of the TGA’s administration of complementary medicines regulation in Australia. The primary focus is on listed complementary medicines, which comprise about 98 per cent of these medicines.

Entity
Department of Health and Ageing
Published: Friday 23 August 2002
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presentation to Macquarie University

Published: Thursday 17 December 2020
Published

This report complements the Interim Report on Key Financial Controls of Major Entities financial statement audit report published in May 2020. It provides a summary of the final results of the audits of the Consolidated Financial Statements for the Australian Government and the financial statements of Australian Government entities for the period ended 30 June 2020.

Entity
Across Entities
Contact

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Published: Wednesday 23 June 2010
Published

The audit objective was to examine how effectively the Department of Agriculture, Fisheries and Forestry (DAFF) manages the importation of live animals into Australia.

Entity
Department of Agriculture, Fisheries and Forestry
Published: Tuesday 15 February 2011
Published

The objective of the audit was to assess if DBCDE had effectively managed the ABG program, and the extent to which the program was achieving its stated objectives. The audit examined DBCDE's activities supporting the planning, implementation, monitoring and performance reporting for the ABG program from its commencement in April 2007 to June 2010.

Entity
Department of Broadband, Communications and the Digital Economy
Published: Friday 21 June 2002
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the Senate Occasional Lecture Series

Published: Monday 9 December 1996
Published

The objective of the audit was to determine whether the Commonwealth's interests were adequately protected in terms of both the contractor selection process that led to Australian Construction Services being awarded the contract for the overall management of the project and the actual commercial arrangements between the Department of Primary Industries and Energy and ACS. As part of the audit, criteria were developed which considered whether the Commonwealth procurement guidelines were adhered to, as well as whether the commercial arrangements clearly detailed the goods and services to be provided, their cost and timing of delivery.

Entity
Department of Primary Industries and Energy
Published: Thursday 23 April 2009
Published

The objective of this performance audit of construction projects on the AusLink National Network was to assess the effectiveness of the administration by DITRDLG in working with the States to deliver the outcomes expected by the Government and the broader community. To inform the audit assessment, the methodology included examination of both Australian Government and State Government records as well as site inspections in relation to 21 projects being delivered in three States (New South Wales (NSW), Queensland and Tasmania). DITRDLG and the respective State road transport authorities were consulted in the selection of projects to be examined in detail.

Entity
Department of Infrastructure, Transport, Regional Development and Local Government
Published: Thursday 18 December 1997
Published

The audit surveyed a wide range of Commonwealth agencies' Year 2000 preparedness, their management of the problem and their application of core corporate governance principles, including risk management disciplines. The scope of the audit reflected the wide ranging ramifications of the Year 2000 problem for agencies' overall functions (whole-of-business) internally as well as in terms of external interactions. The audit objectives were to:

  • assess the adequacy of agencies' planning in relation to achieving Year 2000 compliance;
  • review and assess agencies' implementation, management and monitoring of Year 2000 compliance strategies;
  • review agencies' strategic risk assessments in relation to the Year 2000 changeover; and
  • raise surveyed agencies' and other Commonwealth agencies' awareness of the various aspects of the Year 2000 problem.
Entity
Across Agency
Published: Tuesday 14 December 2021
Published

This report complements the Interim Report on Key Financial Controls of Major Entities financial statement audit report published in June 2021. It provides a summary of the final results of the audits of the Consolidated Financial Statements for the Australian Government and the financial statements of Australian Government entities for the period ended 30 June 2021. 

Entity
Across Entities
Contact

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Published: Tuesday 15 October 2013
Published

The objective of the audit was to assess the effectiveness of the Australian Taxation Office’s administration of the personal services income regime.

Entity
Australian Taxation Office
Contact

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Published: Thursday 8 August 2013
Published

The objective of the audit was to assess the effectiveness of the design and implementation of the Liveable Cities Program, including the assessment and approval of applications.

Entity
Department of Infrastructure and Transport
Contact

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Published: Tuesday 20 April 2010
Published

The objective of this audit was to assess the coordination of Australian, State and Territory Government climate change programs and the integrity of measuring and reporting of Australia's greenhouse gas emissions and abatement. Particular emphasis was given to the:

  • coordination of Australian Government and State/Territory climate change programs;
  • integrity of the national inventory to measure Australia's greenhouse gas emissions; and
  • integrity of measuring and reporting government abatement measures.
Entity
Department of Climate Change and Energy Efficiency; Department of Innovation, Industry, Science and Research
Published: Wednesday 16 April 2008
Published

The objective of the audit was to assess how well EMA is meeting its objective of providing national leadership in the development of measures to reduce risk to communities and manage the consequences of disasters.

Entity
Attorney-General's Department
Published: Monday 29 June 1998
Published

The objectives of the audit were to assist the Department in the timely identification of any deficiencies in the evaluation of responses from suppliers and options for addressing the deficiencies. The objectives were to:

  • test the Department's adherence to Commonwealth Procurement Guidelines for open and effective competition and to legislative and other Government specified requirements; and
  • provide a report to the Parliament, the Government and other interested parties on the probity of the evaluation process.

The scope of the audit was restricted to considering the processes employed by the Department in the selection of hearing devices for use under the voucher scheme.

Entity
Department of Health and Family Services
Published: Tuesday 30 March 2004
Published

The Australian Customs Service (Customs) is responsible for managing the integrity of Australia's border. The Australian maritime border is the 200 nautical mile Exclusive Economic Zone (EEZ) around Australia's 37 000 kilometre coastline. The National Marine Unit (NMU) contributes to customs' Civil Maritime Surveillance and Response program. It has eight 35 - metre Bay Class vessels (known as Australian Customs Vessels or ACVs) that are capable of maintaining a strategic presence around the Australian coast. The audit examined the administrative effectiveness of the NMU's surveillance and response operations. Particular emphasis was given to the following areas:

  • strategic and tactical taskings;
  • crew operations;
  • crew training;
  • asset management; and
  • governance arrangements.
Entity
Australian Customs Service
Published: Monday 27 October 2003
Published

As part of its 2001 inquiry into the recruitment and retention of Australian Defence Force (ADF) personnel, the Senate Foreign Affairs, Defence and Trade References Committee reviewed Defence's contract with Manpower Services (Australia) Pty Ltd for trialling the outsourcing of recruiting services to the ADF. In its subsequent report, the Committee commented that the original contractual arrangements deserved further scrutiny by the ANAO. The objective of the audit was to examine Defence's management of the contractual arrangements for the provision of recruiting services to the ADF. In examining the management of the contract, the ANAO looked at the evaluations conducted at the end of each contractual phase, roles and responsibilities associated with ADF recruiting, and Defence's monitoring of contractual performance and management of risks associated with ADF recruiting.

Entity
Department of Defence
Published: Thursday 10 March 2005
Published

The objectives of this audit were to examine the management of business support service contracts in selected agencies to: assess the effectiveness of business support service contract management in the transition, ongoing management and monitoring and succession planning stages of the contract management lifecycle; and identify examples of better practice and opportunities for improvement for individual agencies and Australian Government agencies more broadly.

Entity
Australian Industrial Registry; ComSuper; Family Court of Australia; IP Australia; Department of Finance and Administration
Published: Tuesday 30 September 2014
Published

This annual report documents the performance of the Australian National Audit Office (ANAO) in the financial year ending on 30 June 2014. It addresses the Requirements for Annual Reports for Departments, Executive Agencies and FMA Act Bodies approved by the Joint Committee of Public Accounts and Audit in May 2014; the performance measures set out in the outcome and programs framework in the 2013–14 Portfolio Budget Statements; section 28 of the Auditor-General Act 1997; and other annual reporting requirements provided for in legislation.

Published: Friday 10 July 1998
Published

The Audit reviewed the Commercial Support Program (CSP) within the Department of Defence. The CSP was introduced in 1991 following a review of the report, The Defence Force and the Community. Its objective is to achieve best value for money in the acquisition of support services for the Department of Defence and to give the private sector an opportunity to participate in the provision of those support services. The objective of this audit was to assess whether CSP was meeting its objectives and to identify any areas where it may be possible to improve the timeliness, and therefore cost-effectiveness, with which CSP is implemented and the quality of the process itself to produce better outcomes.

Entity
Department of Defence
Published: Saturday 26 June 2004
Published

Mr P.J. Barrett (AO) - Auditor-General for Australia, an Occasional Paper

Published: Thursday 20 September 2001
Published

The objective of the audit was to provide assurance to Parliament on effectiveness of FMIS implementations by:

  • evaluating the effectiveness of selection and implementation management; and
  • evaluating whether the implemented FMIS met the needs of agencies.
Entity
Across Agency
Published: Monday 31 July 2000
Published

This audit is a follow-up to ANAO Audit Report No.31 1995-96 Environmental Management of Commonwealth Land: Site Contamination and Pollution Prevention (‘the original audit'). The objectives of the follow-up audit were to determine: the extent to which Defence has implemented the agreed recommendations contained in the original audit (relating to its environmental management and the management of unexploded ordnance (UXO) on non-Commonwealth land) and; the effectiveness of the implemented recommendations in improving the environmental management of Commonwealth land.

Entity
Department of Defence
Published: Friday 26 February 2010
Published

Mr Ian McPhee - Auditor-General for Australia, presented at the Canberra Evaluation Forum, The Lobby, Canberra

Published: Thursday 27 September 2012
Published

To assess the upgrade and sustainment of the F/A-18A/B Hornet fleet, and the sustainment of the newly acquired F/A-18F Super Hornet fleet.

Entity
Department of Defence, Defence Materiel Organisation
Published: Friday 18 December 1998
Published

The audit reviewed the sale of DASFLEET, a business unit of the Department of Administrative Services, which provided passenger and general commercial vehicle leasing, rental and fleet management and maintenance services. The objectives of the audit were to review the efficiency and effectiveness of the management of the sale.

Entity
Department of Finance; Office of Asset Sales and Information Technology Outsourcing
Published: Thursday 24 May 2012
Published

The objective of the audit was to assess the progress of the M113 Upgrade Project (Defence Project: Land 106), including progress in the development of operational capability resulting from the introduction of the upgraded vehicles into service. The high-level audit criteria used to assess the project’s progress and Defence’s effectiveness in administering the M113 Upgrade Project were:

  • the degree to which the schedule for the production and delivery of upgraded M113 vehicles to Defence had been recovered in accordance with Defence’s response to the 2008–09 audit report and contractual requirements, as negotiated over the life of the contract;
  • Defence’s measurement and allocation of the total cost of the upgrade project; and
  • the development of capability arising from the upgrade project.
Entity
Department of Defence, Defence Materiel Organisation
Published: Wednesday 11 December 2013
Published

The objective of the audit was to assess the effectiveness of the Torres Strait Regional Authority’s administration of its program and service delivery functions.

Entity
Torres Strait Regional Authority
Contact

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Published: Thursday 4 October 2007
Published

The audit objective was to assess the effectiveness of DEST's administration of its role in Australian Apprenticeships. To achieve this, the ANAO assessed DEST's performance to determine if DEST:

  • monitored whether Australian Apprenticeships was achieving its objectives;
  • effectively managed the Australian Apprenticeships Incentives Programme; and
  • effectively managed its contracts with Australian Apprenticeships Centres.
Entity
Department of Education, Science and Training
Published: Wednesday 20 June 2012
Published

The objective of the audit was to assess the effectiveness of the Department of Agriculture, Fisheries and Forestry’s administration of the Northern Australia Quarantine Strategy. The ANAO examined whether the department had established effective:

  • administrative and governance arrangements to support NAQS;
  • processes for identifying biosecurity risks and conducting scientific activities to address identified risks;
  • arrangements for managing the quarantine aspects of Torres Strait border movements; and
  • public awareness activities that reflect identified biosecurity risks and support the program’s objectives.
Entity
Department of Agriculture, Fisheries and Forestry
Published: Tuesday 21 June 2005
Published

The objective of the audit was to express an opinion on the effectiveness of HOP management having regard to: compliance with applicable Australian Government policies; compliance with internal guidelines to assist loans officers to assess applications and manage loans; and programme performance reporting.

Entity
Indigenous Business Australia
Published: Monday 2 March 1998
Published

This report is the second in a series of reports to be tabled at six-monthly intervals. It summarises the audit and other activities of the ANAO in the period July to December 1997.

Entity
Audit Activity Report
Published: Tuesday 21 August 2012
Published

The objective of the audit was to assess the effectiveness of the Department of Resources, Energy and Tourism’s administration of the Renewable Energy Demonstration Program (REDP), including progress towards achieving the programʹs objectives.

The audit examined whether the department had established effective arrangements to:

  • implement REDP, including governance arrangements;
  • assess applications for REDP funding assistance and recommend projects to the Minister for funding approval;
  • negotiate funding agreements for approved projects; and
  • monitor progress towards the achievement of the REDP objective.
Entity
Department of Resources, Energy & Tourism
Published: Friday 5 October 2001
Published

The Government introduced the Defence Reform Program (DRP) in 1997 to enable Defence's resources to be focused more efficiently and effectively on its core functions. The objective of the audit was to assess Defence's management and implementation of DRP and the extent to which it achieved savings for reinvestment in the operational capabilities of the ADF.

Entity
Department of Defence
Published: Monday 18 June 2012
Published

The objective of the audit was to assess the effectiveness of the management of the MSS for the delivery of Centrelink services. The management of the MSS was assessed against the following criteria:

  • there are effective planning arrangements to identify and address the evolving needs of DCALB customers;
  • service delivery arrangements meet the current needs of DCALB customers; and
  • there are effective performance monitoring and reporting arrangements which are used to improve service delivery.

Around 20 per cent of the people receiving Centrelink services are identified as being from a diverse cultural and linguistic background (DCALB). DHS’ Multicultural Servicing Strategy (MSS) sets out the approach for delivering Centrelink services to DCALB customers. The MSS has four main components — Language Services, the Multicultural Services Officer program, Stakeholder Engagement Strategies and Employee Support Tools and Strategies.

Entity
Department of Human Services
Published: Tuesday 26 August 1997
Published

This report is an information document summarising the audit activities of the ANAO in the period January to June 1997.

Entity
Audit Activity Report
Published: Wednesday 21 March 2001
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the Australian Corporate Lawyers Association, Old Parliament House, Canberra

Published: Tuesday 7 August 2001
Published

The audit was conducted in response to a November 2000 resolution of the Senate that the Auditor-General examine all expenditures and entitlements accruing to Parliamentarians in 1999-2000. The objectives of the audit were to:

  • provide assurance to the Parliament regarding the administration by Finance, the chamber departments and the portfolio departments of all expenditures and entitlements accruing to Parliamentarians, including Ministers, in 1999-2000;
  • assess the administrative and control structures governing expenditures and entitlements accruing to Parliamentarians and Ministers in 1999-2000; and
  • identify opportunities to improve the current framework.
Entity
Across Agency
Published: Wednesday 25 November 2009
Published

The audit objective was to assess the effectiveness of agencies' contract management by determining if they had sound practices and systematic approaches to this activity. Particular attention was given to each agency's:

  • day-to-day management of individual contracts; and
  • approach to managing its contract population.
Entity
Australian Federal Police; Austrade; Department of Foreign Affairs and Trade
Published: Thursday 7 July 2005
Published

A performance audit of the management of the Detention Centre Contracts was listed in the 2003-04 Audit Work Program as a potential audit. The audit work program proposed that the audit would be conducted in two parts. The first part would focus on DIMIA's management of the detention centre contracts with the then detention service provider, GEO Australia. The second part would concentrate on how well any lessons learned from the first contract, were translated into improvements with the new contract. The original objective of this second ANAO audit was to assess DIMIA's management of detention services through the Contract, including the tender process, transition period and implementation of lessons learned from the previous contract.

Entity
Department of Immigration and Multicultural and Indigenous Affairs
Published: Thursday 7 November 2013
Published

The objective of the audit was to assess the effectiveness of the administration of the Australian Prudential Regulation Authority (APRA) financial industry levies.

Entity
Australian Prudential Regulation Authority; Department of the Treasury
Contact

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Published: Tuesday 26 June 2012
Published

The objective of this audit was to examine the effectiveness of DMO’s implementation of its Gate Review process for major Defence capital acquisition projects.

Entity
Department of Defence
Published: Friday 15 October 2010
Published

The objective of this audit was to assess key aspects of the establishment and administration of HIP by DEWHA as well as the transition of the program to DCCEE. All phases of the program were examined with particular emphasis for Phase 2 being given to:

  • program design and implementation;
  • registration and training of installers;
  • payment of rebates; and
  • the compliance strategy underpinning the program.
Entity
Department of Climate Change and Energy Efficiency; Department of the Environment, Water, Heritage and the Arts; Medicare Australia
Published: Thursday 15 July 2010
Published

The objective of the audit was to assess the effectiveness of the selection, implementation, operation and monitoring of FRCs by AGD and FaHCSIA. The three main criteria for this audit assessed whether AGD and FaHCSIA had effectively:

  • planned and implemented the FRC initiative, including the FRC selection and funding processes;
  • undertaken administration activities to guide the operation and progress of the FRC initiative towards meeting its objectives; and
  • monitored, evaluated and reported on the performance of FRCs.
Entity
Attorney-General's DepartmentDepartment of Families, Housing, Community Services and Indigenous Affairs
Published: Tuesday 14 December 2004
Published

The objective of the audit was to assess the administrative effectiveness of Customs' Container Examination Facilities. Particular emphasis was given to the following areas: target selection processes; target development strategies; intervention processes; and facilities operation.

Entity
Australian Customs Service
Published: Tuesday 5 February 2013
Published

The objective of the audit was to assess the effectiveness of the Australian Fisheries Management Authority’s administration of its Domestic Fishing Compliance Program.

Entity
Australian Fisheries Management Authority
Published: Friday 20 September 2002
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the CPA Australia's Government Business Symposium, Melbourne

Published: Friday 23 July 2010
Published

The objective of this performance audit was to assess the effectiveness of the conduct of the first National Infrastructure Audit and development of the Infrastructure Priority List.

Entity
Infrastructure Australia
Published: Thursday 14 December 2023
Published

This report complements the Interim Report on Key Financial Controls of Major Entities financial statement audit report published in May 2023. It provides a summary of the final results of the audits of the Consolidated Financial Statements for the Australian Government and the financial statements of 243 Australian Government entities for the period ended 30 June 2023.

Entity
Across Entities
Contact

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Published: Friday 23 July 2004
Published

The objective of the audit was to assess whether selected Commonwealth organisations had utilised better practice principles when establishing the role, and managing the use of their internal audit groups. In order to evaluate internal audit, the Australian National Audit Office (ANAO) first considered the status and accountabilities of internal audit within the overall governance framework of the organisations audited, in particular its accountabilities to the audit committee.

Entity
Department of Defence
Published: Wednesday 18 September 2002
Published

This is the second audit report under the Senate Order, which requires all Financial Management and Accountability Act 1997 (FMA Act) agencies to place on the Internet, lists of contracts of $100 000 and more by the tenth day of the Spring and Autumn sittings of Parliament. It relates to the audit of the contract information to be listed on the Internet by the tenth day of the Autumn 2002 sitting. The audit involved a desktop review of all FMA Act agencies' Internet listings; and a detailed review at six selected agencies, of the process for making the Internet listings, and the policies and practices for determining confidentiality provisions in contracts.

Entity
Across Agency
Published: Wednesday 23 November 2011
Published

The audit objective was to assess the effectiveness of SEWPaC’s management of the IPA program in relation to the two primary targets of the IPA program under the Caring for our Country initiative (2008–13) which are to:

  • expand the contribution of the IPA program to the NRS by between eight and 16 million hectares (an increase of at least 40 per cent), of which 1.8 million hectares are to be in northern and remote Australia; and
  • ensure the continued use, support and reinvigoration of traditional ecological knowledge to underpin biodiversity conservation in the Plans of Management of 32 newly initiated projects.
Entity
Department of Sustainability, Environment, Water, Population and Communities
Published: Monday 19 May 2003
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the 2nd Annual New Directions in Australian Auditing Accounting Standards Conference

Published: Monday 15 November 1999
Published

Government service delivery through the Internet presents both significant opportunities and challenges in the delivery of on-line services. Depending on the level of sophistication of the application, the Internet allows Commonwealth agencies to publish information, interact with clients in the exchange of information, and/or transact business electronically. The over-all objective of this audit was to determine Commonwealth agencies' preparedness to achieve the Government's goal of all appropriate services being Internet-deliverable by 2001. The audit sought to assess:

  • the extent to which agencies considered that they would be able to achieve that goal;
  • what type of services agencies were delivering or planning to deliver on the Internet; and
  • whether agencies had identified barriers and possible solutions to that delivery.
Entity
Across Agency
Published: Wednesday 31 May 2000
Published

The Commonwealth has significant foreign exchange risk exposures including $A8.4 billion of foreign currency transactions with the Reserve Bank of Australia in 1998-99. Under the Financial Management and Accountability Act and its associated Regulations, all agencies are required to assess and, where possible, manage, foreign exchange risk. The audit reviewed four agencies that have substantial foreign currency payment exposures namely:

  • the Department of Defence;
  • the Australian Agency for International Development;
  • the Department of Foreign Affairs and Trade; and
  • the Department of Finance and Administration.

The objective of the audit was to identify and assess the efficiency and cost effectiveness of the management of foreign exchange risk across the selected agencies, also to identify opportunities to improve the management of foreign exchange risk, including any associated potential financial savings that could accrue to the Commonwealth.

Entity
Department of Defence; Australian Agency for International Development; Department of Foreign Affairs and Trade; Department of Finance and Administration
Published: Wednesday 28 June 2006
Published

The audit objectives were to report on the implementation status of the parliamentary resolutions and other actions arising out of the six recommendations made in the final PSC Report, Review by the Parliamentary Service Commissioner of Aspects of the Administration of the Parliament. The audit also broadly examined the impact of implementation of the parliamentary resolutions on aspects of: the level of services provided to the Parliament generally following amalgamation of the three former parliamentary departments into the Department of Parliamentary Services; and accommodation space within Parliament House. The designated audit agency was the Department of Parliamentary Services (DPS).

Entity
Department of Parliamentary Services
Published: Wednesday 18 June 2014
Published

The objective of the audit was to assess the effectiveness of Agriculture’s and Customs’ arrangements for the targeting and screening of incoming international mail to identify prohibited and restricted goods.

Entity
Department of Agriculture, Australian Customs and Border Protection Service
Contact

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Published: Thursday 14 April 2005
Published

The objectives of the audit were to determine whether FaCS and Centrelink had: a valid Business Case for the Edge project, as revised from time to time, including estimated costs, actual costs, and expected benefits; effective governance of the project, including reviews at critical points in the project and subsequent decisions to continue or, in the final analysis, to discontinue; an appropriate contract with SoftLaw, which was adequately managed; delivered appropriate advice on progress, project viability, and acceptable solutions to technical issues to Executive of FaCS and Centrelink during the project; and valid reasons for discontinuing the project. The ANAO began this audit in March 2004, four months after the Edge project was terminated, following the Auditor-General's agreement to a suggestion by the Joint Committee of Public Accounts and Audit that the project was a suitable subject for audit.

Entity
Department of Family and Community Services; Centrelink
Published: Wednesday 30 June 2004
Published

The objective of this audit was to provide an independent assurance on the effectiveness of Defence's management of the acqusition of armoured infantry mobility vehicles (IMV) for the Australian Defence Force (ADF). The audit sought to identify the initial capability requirements; analyse the tendering and evaluation process; and examine the management of the project by Defence. As such, this was not an audit of contractor performance, but of the formation and contract management of the aquisition project by Defence.

Entity
Department of Defence
Published: Thursday 9 June 2022
Published

This report is the first of the two reports and focuses on the results of the interim audits, including an assessment of entities’ key internal controls, supporting the 2021–22 financial statements audits. This report examines 25 entities, including all departments of state and a number of major Australian government entities. The majority of entities included in the report are selected on the basis of their contribution to the income, expenses, assets and liabilities of the 2020–21 Consolidated Financial Statements.

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Published: Wednesday 25 May 2005
Published

The objective of the audit was to examine Defence's management of leases that have resulted from property sale and leaseback transactions. Leases subject to review were for a period of ten or more years and included the following six properties: the Defence Plazas in Sydney and Melbourne; the Hydrographic Office Wollongong; DNSDC Moorebank; Campbell Park Offices in Canberra; and ADC Weston Creek in Canberra. The audit examined the process for identifying the properties for sale and leaseback and the sale approval process. The audit sought to determine the basis on which the properties were proposed for sale and leaseback and the financial impact for the Government. The audit also reviewed the lease terms and conditions to determine whether they protect the Government's interests, and examined Defence's management of commitments arising from the leases.

Entity
Across Agencies
Published: Thursday 6 March 2014
Published

The objective of the audit was to report on the progress of the current phase of the Air Warfare Destroyer (AWD) Program, which is known as SEA 4000 Phase 3–Build. This phase commenced in June 2007, and covers the finalisation of the detailed design, the signing of the Alliance and Platform System Design contracts, and the construction and delivery of the ships by the Industry Participants to the Defence Materiel Organisation (DMO).

Entity
Department of Defence; Defence Materiel Organisation
Contact

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Published: Wednesday 17 May 2006
Published

The objective of the audit was to examine processes used by Defence and the DMO to procure explosive ordnance for the ADF, with an emphasis on Army requirements. The audit reviewed the extent to which the DMO effectively translated the explosive ordnance requirements of the ADF, and particularly of Army, into procurement and through life support arrangements.

Entity
Department of Defence; Defence Materiel Organisation
Published: Tuesday 2 December 2008
Published

The objective of this audit was to assess whether the Scheme is being administered effectively by the department. The ANAO focussed on Program Year 1 of the Scheme, 2005–06, and examined DIISR's arrangements for:

  • assessing the eligibility of entities to receive grants;
  • assessing entities' claims for eligible expenditure;
  • adhering to the funding limits for the Scheme when calculating and paying claims, and managing any debts that arise;
  • and evaluating and reporting on whether the statutory objective of the Scheme is being met.

The audit did not examine the other components of the 2005–2015 industry assistance package; nor did it examine any of the programs delivered under the previous assistance package (2000–2005).

Entity
Department of Innovation, Industry, Science and Research
Published: Monday 3 February 2003
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented to the Australasian Council of Public Accounts Committees (ACPAC)

Published: Tuesday 2 March 2004
Published

The audit reviewed the Defence Materiel Organisation's management of the $3.43 billion Wedgetail Airborne Early Warning and Control (AEW&C) project. The Wedgetail project is to provide the Australian Defence Force with an AEW&C capability based on four Boeing 737 AEW&C aircraft and associated supplies and logistic support. At the time of the audit the AEW&C systems were still in their early development phase, and by November 2003, Defence had spent $1.107 billion on the project.

Entity
Department of Defence
Published: Thursday 29 May 2008
Published

The objective of the audit was to assess the Tax Office's strategies to address tax haven compliance risks. Particular emphasis was given to the Tax Office's:

  • management arrangements relating to the administration of tax haven compliance risks;
  • risk management framework for the identification and evaluation of compliance risks, specifically the activities of the Offshore Compliance Program (OCP); and
  • risk mitigation strategies.

The audit did not include an examination of cases related to the promoters of tax haven related schemes nor the criminal use of tax havens.

Entity
Australian Taxation Office
Published: Wednesday 6 September 2000
Published

The audit reviewed the implementation of the Whole-of-Government Information Technology Infrastructure Consolidation and Outsourcing Initiative (IT Initiative). The objectives of the audit were to examine the administrative and financial effectiveness of the implementation of the IT Initiative, with the focus being on the first four tenders conducted. Accordingly, the audit assessed:

  • the effectiveness of the overall planning and implementation of the IT Initiative, taking into account the tendering, contracting and monitoring processes undertaken in respect of Cluster 3, DEETYA/EN, ATO and Group 5;
  • the extent to which those latter processes have contributed to the achievement of the objectives of the IT Initiative; and
  • the extent to which the Commonwealth's interests have been adequately protected within this context.
Entity
Across Agency
Published: Tuesday 27 June 2006
Published

The objective of the audit was to assess the framework being put in place to manage and account for aid funds provided under the AIPRD. In particular, the audit addressed: structures for oversighting the development and delivery of the AIPRD; planning and risk management (including those relating to fraud and corruption); financial management; and arrangements for ongoing monitoring and reporting. The audit focussed on the arrangements being established to monitor, evaluate and report on AIPRD implementation, rather than the management of activities and outcomes achieved. This reflects the fact that the long lead times associated with establishing such a large programme of assistance had meant that only limited activities were underway at the time of audit fieldwork. The ANAO anticipates undertaking an audit in the future of the management of activities and outcomes achieved, when more funds have been expended. It was not the purpose of this audit to examine Australia's immediate emergency and humanitarian response to the tsunami crisis.

Entity
Australian Agency for International Development; Department of Foreign Affairs and Trade
Published: Tuesday 31 October 2006
Published

The objective of the report is to review the effectiveness of remediation activities put in place by Defence and the DMO to improve the performance of SDSS following the delivery in July 2003 of the SDSS Upgrade Project, with specific attention to the SDSS Get Well Programme. The audit reviewed the outcomes of the Get Well Programme, and assessed how effectively a segment of the Defence supply chain (of which SDSS is one key component) was meeting selected maritime end user capability and reporting requirements. In order to achieve this, the audit reviewed three key maritime combatant forces: COLLINS Class submarines; Adelaide Class Guided Missile Frigates (FFGs); and ANZAC Class Frigates. The ANAO notes that these three capabilities account for some 50 per cent of the Navy's total forecast expenditure for 2006–07.

Entity
Department of Defence; Defence Materiel Organisation
Published: Tuesday 11 September 2007
Published

The objective of this audit was to examine Australia's preparedness to respond to a human influenza pandemic and an outbreak of avian influenza in domestic poultry. The audit assessed:

  • the whole of government arrangements for an influenza pandemic;
  • action taken by DAFF to implement the recommendations from Exercise Eleusis, which tested the response arrangements for avian influenza;
  • DoHA's planning for, and execution of, Exercise Cumpston, which tested the preparedness and response to an influenza pandemic; and
  • the establishment, management and deployment arrangements of the National Medical Stockpile.
Entity
Department of Health and Ageing; Department of Agriculture, Fisheries and Forestry
Published: Monday 17 June 2002
Published

The audit sought to assess the efficiency of Defence property management; provide assurance that probity and compliance requirements are being met; and make practical recommendations for enhancing property operations. It focused on Infrastructure Division's property management, with recognition that other areas manage certain property service contracts, such as those for electricity supply and cleaning.

Entity
Department of Defence
Published: Tuesday 7 May 2013
Published

The objective of the audit was to assess the awarding of funding for the construction of the Adelaide Desalination Plant (ADP) against the requirements of the Commonwealth's grants administration framework, which includes the Government’s policy requirements for the approval of grants, with a particular focus on the assessments undertaken of each proposed grant in terms of the guidelines for the National Urban Water and Desalination Plan (NUWDP); and identify any potential improvements in grants administration practices.

Entity
Department of Sustainability, Environment, Water, Population and Communities; Department of Finance and Deregulation; Department of the Prime Minister and Cabinet
Contact

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Published: Monday 6 May 2002
Published

The Department of Veterans' Affairs (DVA) uses information technology (IT) extensively in providing services to Australia's veteran and defence force communities. The audit reviewed DVA's management of its IT outsourcing contract. The audit considered DVA's planning to meet its strategic IT needs through the IT outsourcing contract, the provisions of the contract, contract administration, management of the impacts of the outsourced services on DVA's business and the outcomes of DVA's approach to the contract.

Entity
Department of Veterans' Affairs
Published: Tuesday 3 December 2002
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the Department of Finance and Administration's Learning Centre Lecture Series

Published: Thursday 27 November 2008
Published

This first Assurance Report on the status of selected Defence equipment acquisition projects, which has the support of the Parliament and the Government, represents a substantial step towards improving transparency and public accountability in major Defence procurement projects. It is the pilot of an annual Defence Materiel Organisation (DMO) Major Projects Report, and was developed in conjunction with the DMO. It covers the cost, schedule and capability progress achieved by nine DMO projects, which had an approved budget totalling $13.535 billion as at 30 June 2008.

This report is organised into three parts. Part 1 comprises an ANAO overview and Auditor–General's Foreword. Part 2 comprises the Major Projects Report prepared by DMO, including an overview reflecting DMO's perspective on their business and on the nine projects included in the. Part 3 incorporates the Auditor-General's Review Report, the statement by the CEO DMO, and the information prepared by DMO in the form of standardised Project Data Summary Sheets covering each of the nine pilot projects.

In the next 12 months, the ANAO will review 15 DMO projects planned for inclusion in the 2008-09 DMO Major Projects Report, with the number of projects rising to 30 projects in subsequent years. The ANAO will also work with DMO to refine the approach adopted for providing assurance on each project's progress toward achieving Final Operational Capability. The ANAO will also consider the inclusion of an analysis of each project's emerging trends, as appropriate, to complement DMO's intention to provide improved analysis of project management performance regarding all projects included in the Major Projects Report.

Entity
Defence Materiel Organisation
Published: Wednesday 22 October 2003
Published

The audit assessed whether Centrelink has effective Business Continuity Management and/or associated risk management procedures and plans in place that: minimise the likelihood of a significant business outage; and in the event of such an outage, minimise disruption of critical services to customers. The audit also assessed whether Centrelink services satisfy special community demands in times of emergency.

Entity
Centrelink
Published: Monday 11 June 2001
Published

Mr P.J. Barrett (AM) - Auditor-General for Australia, presented at the INTOSAI Working Group

Published: Tuesday 5 October 2004
Published

Mr P.J. Barrett (AO) - Auditor-General for Australia, presented at the UN Results Based Management Seminar

Published: Wednesday 18 June 2008
Published

The objective of this audit was to assess the effectiveness of personnel security arrangements at selected Australian Government organisations, including whether they satisfied the requirements of the PSM.
To address this objective, the audit examined the extent to which the selected organisations implemented the 14 recommendations from the three previous reports.

Entity
NO-DEPTS-LISTED
Published: Tuesday 26 February 2013
Published

The objective of this audit was to assess the effectiveness of the Australian Government Reconstruction Inspectorate, supported by the National Disaster Recovery Taskforce, in providing assurance that value for money is being achieved in recovery and reconstruction expenditure in Victoria.

Entity
Department of Regional Australia, Local Government, Arts and Sport
Published: Tuesday 7 February 2012
Published

The objective of the audit was to examine the effectiveness of the administration of the Gateway review process by Finance and FMA Act agencies. The audit also examined the extent to which those Gateway reviews that have been conducted have contributed to improvements in the delivery of major projects undertaken by FMA Act agencies.

Entity
Department of Finance and Deregulation
Published: Friday 8 May 2009
Published

The objective of this audit was to assess Army's progress in addressing the issues previously identified in Defence reviews and ANAO audits as affecting the Army Reserve's capability; and Identify the extent that the Army Reserve is capable of contributing to contemporary Australian Defence Force capability requirements through fulfilling its assigned roles and tasks.

Entity
Department of Defence
Published: Thursday 19 December 2013
Published

The objective of the audit was to assess the effectiveness of the Indigenous Land Corporation’s administration of the Land Acquisition Program.

Entity
Indigenous Land Corporation
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Published: Tuesday 20 November 2001
Published

The audit reviewed the policy advising functions of the Departments of Education, Training and Youth Affairs, Employment, Workplace Relations and Small Business, and Family and Community Services. The objective of the audit was to determine whether departmental quality management systems for policy advising were appropriate and the advice provided met expected standards for policy outputs.

Entity
Department of Education Training and Youth Affairs; Department of Employment Workplace Relations and Small Business; Department of Family and Community Services
Published: Thursday 22 February 2007
Published

The objective of the audit was to assess the effectiveness of the major elements of Centrelink's central, strategic level project management arrangements, as defined in the CPMF. It focused on how well:

  • the CPMF supports better management and service delivery in Centrelink;
  • the CPMF supports project managers and projects to comply with better project management principles, relevant legislation and guidelines; and
  • Centrelink monitors project performance and encouraged the attainment of project objectives.
Entity
Centrelink
Published: Thursday 12 June 2014
Published

The objective of the audit was to assess the establishment of the National Offshore Petroleum Safety and Environmental Management Authority and the effectiveness of its regulatory function.

Entity
National Offshore Petroleum Safety and Environmental Management Authority
Contact

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Published: Wednesday 13 August 2003
Published

The Audit Activity Report: January to June 2003 summarises the activity and outputs of the Australian National Audit Office for the second half of the 2002-03 reporting year. The Report outlines the key findings of performance and financial control audits, and summarises audits tabled and better practice guides published during January to June 2003.

Entity
Australian National Audit Office; Parliament
Published: Monday 11 February 2013
Published

The objective of the audit was to assess the effectiveness of DIAC’s management of individual management services provided to people in immigration detention.

Entity
Department of Immigration and Citizenship
Published: Thursday 5 February 2004
Published

The audit examined agency approaches to the management of intellectual property under its control, and identified themes common to the management of all types of intellectual property. The audit objective was to:

(i) form an opinion on whether Commonwealth agencies have systems in place to efficiently, effectively and ethically manage their intellectual property assets; and

(ii) identify areas for better practice in intellectual property management by those agencies.

Entity
Australian Nuclear Science and Technology Organisation; Department of Defence
Published: Thursday 28 June 2012
Published

The objective of the audit was to assess the effectiveness of the Department of Broadband, Communications and the Digital Economy’s administration of the Household Assistance Scheme.

Entity
Department of Broadband, Communications and the Digital Economy, Department of Human Services
Published: Tuesday 30 January 2007
Published

The fleet oiler HMAS WESTRALIA was a key element of the Royal Australian Navy (hereafter referred to as ‘Navy') Maritime Operations Support Capability (MOSC) from 1989 until September 2006. WESTRALIA provided logistic support to naval operations and exercises and contributed to Defence international engagement through these activities. The new vessel to replace WESTRALIA is called HMAS SIRIUS and was commissioned by Defence in mid September 2006, which was concurrent with the formal decommissioning of WESTRALIA. This approach was adopted by Defence to ensure that Navy maintained a continuous afloat support capability.

Entity
Defence Materiel Organisation
Published: Thursday 13 April 2000
Published

The audit reviewed the coordination of export development and promotion activities across Commonwealth agencies. The objective of the audit was to assess the extent to which export development and promotion activities are managed in a coordinated manner to maximise their effectiveness and transparency, and to minimise duplication. Particular attention was given to:

  • Austrade's role in coordinating and advising on the development of export programs across Commonwealth agencies; and
  • the design, delivery and evaluation of programs consistent with the Mortimer review design criteria agreed by Government.
Entity
Across Agency
Published: Thursday 3 May 2012
Published

The audit objective was to assess the effectiveness of the Department of Veterans’ Affairs management of complaints and other feedback to support service delivery. The audit criteria were that DVA has:

  • a well-designed framework for managing complaints and other feedback;
  • effective processes and practices to manage complaints; and
  • appropriately analysed complaints to inform service delivery.
Entity
Department of Veterans' Affairs