1216 Items found
Published: Wednesday 6 December 2017
Published

Procurement is a significant public sector activity worth $47.4 billion in 2016–17. This information report seeks to provide greater transparency on procurement activity in the Australian public sector. This information report is neither an audit nor an assurance review and presents no conclusions or opinions. The report presents in a variety of ways, including tables and figures, publicly available data from public sector procurement activity.

Contact

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Published: Wednesday 15 April 2015
Published

The audit objective was to assess the effectiveness of the Department of Immigration and Border Protection in delivering high quality interpreting services to its clients.

Entity
Department of Immigration and Border Protection; Department of Social Services
Contact

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Published: Thursday 1 November 2007
Published

This second audit report relating to SMSFs examines the effectiveness of the Tax Office's approach to managing SMSF compliance risks. Specifically the ANAO examined the processes the Tax Office uses to:

  • identify the risks relevant to SMSFs not complying with their obligations under the SISA, including members accessing their superannuation early;
  • mitigate SMSF compliance risks; and
  • administer fund wind-ups.
Entity
Australian Taxation Office
Published: Thursday 29 October 2020
Published

The objective of this audit was to assess whether the National Disability Insurance Agency has appropriate controls to ensure supports in participant plans are ‘reasonable and necessary’.

Entity
National Disability Insurance Agency
Contact

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Published: Friday 17 December 2004
Published

The objective of the Australian National Audit Office (ANAO) was to examine how the ATO manages its responsibilities under the Taxpayers' Charter as an important element of its performance. This involved an examination of the ATO's: systems and processes used to develop, maintain and update the Charter; strategic commitment to implementing the principles of the Charter; integration of Charter principles with its business processes; and monitoring and reporting of its performance against commitments in the Charter.

Entity
Australian Taxation Office
Published: Wednesday 2 June 1999
Published

Networking the Nation was established with effect from 1 July 1997 to support activities and projects designed to meet a range of telecommunications needs in regional, rural and remote Australia. Funding is provided by the Regional Telecommunications Infrastructure Fund. The program provides total support of $250 million, of which $50 million was to be allocated annually for the five year period from 1997-98. Funding decisions for grants are the responsibility of an independent Board appointed by the Minister for Communications, Information Technology and the Arts. The objectives of the audit were to examine the administration of the program with a view to ascertaining the scope for improving administration and to provide assurance on the equity, efficiency and effectiveness of the management and administrative processes applied in the administration of grants under the program.

Entity
Department of Communications, Information Technology and the Arts
Published: Monday 30 June 2003
Published

The objective of the audit was to assess the Commonwealth's administration of the Automotive Competitiveness and Investment Scheme (ACIS) . The audit reviewed program governance, scheme promotion and registration, management of credit allocations, and compliance processes.

Entity
Department of Industry Tourism and Resources; Australian Customs Service
Published: Thursday 23 January 2025
Published

The objective of the audit was to assess whether the Bureau of Meteorology is effectively managing assets in its observing network.

Entity
Bureau of Meteorology
Contact

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Published: Friday 20 December 2002
Published

Physical Security Arrangements in Commonwealth Agencies, No.23 2002-2003 Protective security involves the total concept of information, personnel, physical, information technology and telecommunications security. The Commonwealth's Protective Security policy is outlined in the Protective Security Manual (PSM). It provides specific guidance to agencies on the protection of the Commonwealth's assets, personnel and clients from potential security threats. This audit evaluated the protective security policies and practices of seven Commonwealth agencies to determine whether they had established an appropriate physical security control framework based on the principles outlined in Part E of the Commonwealth's Protective Security Manual. The ANAO also examined whether agencies had considered the risks of, and developed an appropriate policy statement on, the physical security arrangements for employees who work from home.

Entity
Across Agency
Published: Thursday 10 December 2015
Published

The objective of the audit was to assess the effectiveness of the Department of Immigration and Border Protection’s (DIBP) management of compliance with visa conditions. To form a conclusion against this objective, the ANAO assessed whether DIBP:

  • effectively manages risk and intelligence related to visa holders’ non-compliance with their visa conditions;
  • promotes voluntary compliance through targeted campaigns and services that are appropriate and accessible to the community;
  • conducts onshore compliance activities that are effective and appropriately targeted; and
  • has effective administrative arrangements to support visa holders’ compliance with their visa conditions.
Entity
Department of Immigration and Border Protection
Contact

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Published: Thursday 20 October 2011
Published

The audit objective was to assess the extent to which DEEWR and FaHCSIA have effectively managed the planning and consultation phases for the IBF program and the IBHP program. The audit scope included consideration of the issues likely to affect the ongoing operation and sustainability of the facilities.

Entity
Department of Education, Employment and Workplace Relations; Department of Families, Housing, Community Services and Indigenous Affairs; Aboriginal Hostels Limited; Northern Territory Department of Education and Training
Published: Tuesday 31 May 2005
Published

The objective of this audit was to the examine action taken by the ATO to improve TFN integrity, particularly through the implementation of the recommendations made in:Report No.37, taking into account any changed circumstances, or new administrative issues, affecting the implementation of those recommendations; and Numbers on the Run, taking into account that the Government has not formally responded to the report at this time.The audit also aimed to identify further opportunities for the ATO to improve the effectiveness and efficiency of the TFN system. The report of this audit is necessarily detailed as it considers each of the recommendations and the extent to which they have been implemented.

Entity
Australian Taxation Office
Published: Tuesday 8 December 1998
Published

The objective of the audit was to form an opinion on the administrative effectiveness and efficiency of DHAC's processes for planning the Commonwealth's Aged and Community Care program, in particular, on the questions of how well the planning process has contributed to realising the program objectives of achieving an equitable distribution of places between regions, and selecting suitable service providers.

Entity
Department of Health and Aged Care
Published: Monday 22 January 2018
Published

The audit objective was to assess whether the Australian Electoral Commission appropriately established and managed the contracts for the transportation of completed ballot papers and the Senate scanning solution for the 2016 Federal Election.

Entity
Australian Electoral Commission
Contact

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Published: Wednesday 16 December 2009
Published

The objective of the audit was to assess the ACMA's effectiveness in operating, managing and monitoring the Register, including compliance with legislative requirements.

Entity
The Australian Communications and Media Authority
Published: Tuesday 19 October 2021
Published

The objectives of this information report are to provide transparency of, and insights on, government grants expense and Commonwealth entities’ self-reporting of grants on GrantConnect.

Entity
Department of Finance
Contact

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Published: Thursday 26 June 2025
Published

The objective of this audit was to assess the effectiveness of the design and establishment of the National Reconstruction Fund Corporation.

Entity
National Reconstruction Fund Corporation; Department of Industry, Science and Resources; Department of Finance
Contact

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Published: Thursday 29 August 1996
Published

The objective of the audit was to review AusAID's management of funding to Non-Government Organisations, to assess whether:

  • the objectives of overseas development programs to be delivered by NGOs were clearly established;
  • funding mechanisms for the delivery of aid programs by NGOs were clearly defined, consistently applied, and in compliance with the law; and
  • whether AusAID could provide assurances that NGOs delivering development projects using Commonwealth monies are accountable for: proper expenditure of Commonwealth monies; the achievement of stated objectives; and the achievement of value for money.

The ANAO examined AusAID documentation on overseas development programs delivered by NGOs, looking particularly for clear objectives, performance measures, and evaluation mechanisms. Three levels of documentation were examined:

  • government programs;
  • grants schemes; and
  • individual projects.
Entity
Australian Agency for International Development (AusAID)
Published: Thursday 30 April 2015
Published

The objective of the audit was to assess the effectiveness of the Attorney-General’s Department’s administration of the terms of the Natural Disaster Relief and Recovery Arrangements Ministerial determination.

Entity
Attorney-General's Department; Emergency Management Australia
Contact

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Published: Wednesday 19 June 2019
Published

The objective of this audit was to assess the effectiveness of the Australian Reinsurance Pool Corporation’s (ARPC) management of the Terrorism Reinsurance Scheme.

Entity
Australian Reinsurance Pool Corporation
Contact

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Published: Thursday 13 April 2000
Published

The audit reviewed the coordination of export development and promotion activities across Commonwealth agencies. The objective of the audit was to assess the extent to which export development and promotion activities are managed in a coordinated manner to maximise their effectiveness and transparency, and to minimise duplication. Particular attention was given to:

  • Austrade's role in coordinating and advising on the development of export programs across Commonwealth agencies; and
  • the design, delivery and evaluation of programs consistent with the Mortimer review design criteria agreed by Government.
Entity
Across Agency
Published: Thursday 25 June 2015
Published

The objective of the audit was to assess the effectiveness of the Australian Taxation Office’s administration of capital gains tax for individual and small business taxpayers.

Entity
Australian Taxation Office
Contact

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Published: Tuesday 5 May 2015
Published

The objective of the audit was to assess the effectiveness of the Department of the Prime Minister and Cabinet’s management of initiatives to supply low aromatic fuel to Indigenous communities.

Entity
Department of the Prime Minister and Cabinet
Contact

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Published: Wednesday 27 June 2018
Published

The objective of this audit was to assess the department’s design, implementation and monitoring of select 2014–15 and 2015–16 Budget measures aimed at achieving $1.2 billion in savings and other benefits.

Entity
Department of Health
Contact

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Published: Monday 22 January 2024
Published

The objective of this audit was to assess the effectiveness of Geoscience Australia’s 2020 to 2022 procurement of the Southern Positioning Augmentation Network (SouthPAN).

Entity
Geoscience Australia
Contact

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Published: Thursday 29 June 2017
Published

The objective of the audit was to assess whether the Department of Health effectively procured services to operate a National Cancer Screening Register.

Entity
Department of Health
Contact

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Published: Thursday 1 September 2016
Published

The objective of this audit was to assess the effectiveness of the Department of Immigration and Border Protection’s administration of health services in onshore immigration detention.

Entity
Department of Immigration and Border Protection
Contact

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Published: Monday 5 August 2019
Published

The objective of the audit was to examine whether selected entities implemented agreed ANAO performance audit, the Joint Committee of Public Accounts and Audit, and other parliamentary committee recommendations.

Entity
Across Entities
Contact

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Published: Wednesday 16 June 2010
Published

The audit objective was to assess the Tax Office's effectiveness in administering the tax obligations of non-residents.

Entity
Australian Taxation Office
Published: Wednesday 22 June 2005
Published

A Health Care Card (HCC) is one of three types of concession cards issued by Centrelink for the Australian Government. The objectives of the audit were to assess: the effectiveness of whole of government approaches to administering HCCs by FaCS, Centrelink, Health and HIC; the adequacy ofperformance information relating to HCCs, including monitoring the use of the card and its budgetary impact, as well as the cost of administering HCCs; and the effectiveness of controls relating to the issue, maintenance and cancellation of the HCC; and to limit its incorrect or fraudulent use.

Entity
Health Insurance Commission; Department of Health and Ageing; Centrelink; Department of Family and Community Services
Published: Thursday 15 June 2023
Published

The objective of this audit was to assess the effectiveness of the Australian Competition and Consumer Commission's probity management.

Entity
Australian Competition and Consumer Commission
Contact

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Published: Wednesday 29 June 2022
Published

The objective of the audit was to examine the effectiveness of the Department of Veterans’ Affairs’ arrangements for the management of contractors.

Entity
Department of Veterans’ Affairs
Contact

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Published: Wednesday 17 August 2022
Published

The objective of the audit was to assess the effectiveness of the planning and implementation of the COVID-19 vaccine rollout.

Entity
Department of Health and Aged Care
Contact

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Published: Tuesday 18 October 2022
Published

The objective of the audit was to assess the effectiveness of the implementation of the revised export control legislative framework by the Department of Agriculture, Fisheries and Forestry.

Entity
Department of Agriculture, Fisheries and Forestry
Contact

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Published: Wednesday 27 February 2008
Published

The objective of the audit was to examine the effectiveness of the Department of Health and Ageing's administration of the Round the Clock Medicare: Investing in After Hours General Practice Services program.

Entity
Department of Health and Ageing
Published: Friday 18 May 2001
Published

The objective of the audit was to form an opinion on ATSIC's management of the Municipal Services component of the Community Housing and Infrastructure Program (CHIP). The audit examined how effectively ATSIC specifies and implements its role, the adequacy with which it identifies relative needs for support from the program among Indigenous communities, and how it leverages improved outcomes from other potential funding sources.

Entity
Aboriginal and Torres Strait Islander Commission
Published: Thursday 3 May 2018
Published

The objective of the audit was to assess the effectiveness of the Australian Broadcasting Corporation’s (ABC’s) management of complaints.

Entity
Australian Broadcasting Corporation
Contact

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Published: Wednesday 21 September 2022
Published

The objective of the audit was to assess the effectiveness of the Digital Transformation Agency’s procurement of ICT-related services.

Entity
Digital Transformation Agency
Contact

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Published: Wednesday 1 May 2024
Published

The objective of this audit was to assess the effectiveness of NBN Co Limited’s (NBN Co’s) strategies to manage its transition from building to operating the national broadband network.

Entity
NBN Co Limited
Contact

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Published: Tuesday 16 May 2023
Published

The objective of this audit was to examine whether the selected entities within the Attorney-General’s portfolio have implemented all agreed recommendations from parliamentary committee and Auditor-General reports within the scoped timeframe.

Entity
Australian Federal Police; Attorney-General’s Department; Commonwealth Director of Public Prosecutions
Contact

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Published: Thursday 9 April 2020
Published

The objective of the audit was to assess whether Defence Housing Australia administers its functions efficiently and effectively, and in accordance with the Government Business Enterprise guidelines.

Entity
Defence Housing Australia; Department of Defence; Department of Finance
Contact

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Published: Monday 30 March 2020
Published

The audit objective was to examine the efficiency of the Office of the Commonwealth Director of Public Prosecutions' (CDPP's) case management.

Entity
Office of the Commonwealth Director of Public Prosecutions
Contact

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Published: Tuesday 10 February 2015
Published

The objective of the audit was to assess the effectiveness of the Department of Foreign Affairs and Trade’s delivery of services to Australians travelling or residing abroad.

Entity
Department of Foreign Affairs and Trade
Contact

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Published: Wednesday 8 December 2021
Published

The audit objective was to assess the effectiveness of the management of international travel restrictions during the COVID-19 pandemic.

Entity
Across Entities
Contact

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Published: Wednesday 30 November 2005
Published

The objective of the audit was to assess the administrative effectiveness of the CCAS. The audit focused on the following key areas: targeting non-compliance; real time compliance activity; post transaction compliance activity; and planning and performance evaluation. As the imports phase of the Integrated Cargo System (ICS) was only introduced in October 2005, this system was not reviewed as part of the audit. Our audit programme for 2005–06 includes ICS as a potential audit topic.

Entity
Australian Customs Service
Published: Wednesday 31 May 2023
Published

The objective of this audit is to assess the effectiveness of the governance of the Anindilyakwa Land Council under the Aboriginal Land Rights (Northern Territory) Act 1976 and the Public Governance, Performance and Accountability Act 2013.

Entity
Anindilyakwa Land Council
Contact

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Published: Monday 31 May 2004
Published

The audit objective was to provide independent assurance to the Parliament on the effectiveness of Australian Public Service organisations in the use and management of the HRIS to satisfy mandatory reporting requirements, as well as provide meaningful information to management. The audit also considered the use of employee self service facilities offered by the HRIS, which has the capacity to provide staff with access to their personal information, reduce manual processing and streamline processing.

Entity
Australian Sports Commission; Australian Securities and Investments Commission; Attorney-General’s Department; Department of Education, Science and Training
Published: Thursday 25 June 2020
Published

The objective of this audit was to assess the effectiveness of the Department of Agriculture, Water and the Environment’s administration of referrals, assessments and approvals of controlled actions under the Environment Protection and Biodiversity Conservation Act 1999.

Entity
Department of Agriculture, Water and the Environment
Contact

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Updated: Wednesday 10 December 2025
Updated

The ANAO gifts and benefits policy recommends that ANAO employees do not accept any gifts or benefits in their role as an employee of the ANAO. Employees are required to report any offered gift or benefit (whether accepted or refused) within 10 business days of the offer being made, through an internal gifts and benefits register. The data collected through the internal register is reported to the ANAO’s Executive Board of Management, and a subset of the data is reported publicly here.

Contact

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Published: Tuesday 18 May 2010
Published

The objective of the audit was to assess the effectiveness of the Tax Office's administration of the Superannuation Co-contribution Scheme.

The audit reviewed five key areas: governance arrangements; information technology systems and controls; co-contribution processing; compliance approaches; and communication with clients.

Entity
Australian Taxation Office
Published: Thursday 12 May 2022
Published

The objective of the audit was to assess the effectiveness of administration of physical security in the revised Protective Security Policy Framework.

Entity
Attorney-General’s Department; Services Australia; Department of Social Services
Contact

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Published: Monday 14 December 2020
Published

The objective of the audit was to assess whether the Australian Taxation Office (ATO) has effectively managed risks related to the rapid implementation of COVID-19 economic response measures.

Entity
Australian Taxation Office
Contact

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Published: Thursday 25 August 2005
Published

The audit focussed on the systems and processes OGTR has established for both receiving and assessing applications under the Act, and also for ensuring compliance with the statutory requirements through monitoring and inspection. The audit objective was to form an opinion on the discharge by OGTR of selected functions entrusted to it under the Act. The audit assessed the practices of OGTR against the following principal criteria: Assessment of applications under the Act: Whether OGTR has established systems and procedures for the management and assessment of applications under the Act. Ensuring compliance—monitoring, inspection and enforcement activities: Whether OGTR has established systems and procedures for ensuring compliance with the requirements of the Act. Performance management: Whether OGTR manages selected aspects of its work efficiently and effectively. The audit did not seek to form an opinion on the appropriateness of the chosen structure of the regime for regulating gene technology or the merit of the scientific judgments involved. The audit methodology included discussions with representatives from agencies that co-ordinate aspects of the co-operative regulatory regime for gene technology across Australian jurisdictions, with various other stakeholders and users of the regime, as well as with officers of OGTR, along with examination of OGTR documents and files.

Entity
Department of Health and Ageing
Published: Tuesday 10 February 2009
Published

This audit focused on the approval of business system projects -projects aiming to achieve a business objective such as reduced costs or to implement a new program, in contrast with projects with a narrower technology focus such as replacing an agencyʹs desktop computers.

Entity
Department of Education, Employment and Workplace Relations; Department of Health and Ageing; Department of Veterans' Affairs
Published: Thursday 30 June 2005
Published

The objectives of this performance audit were to provide assurance that there were effective measures in place to safeguard the national collections and that institutions had processes in place to provide access to them. The ANAO also examined the extent to which the national cultural institutions have implemented the eleven recommendations from the previous report, Safeguarding Our National Collections (Audit Report No.8 1998-99).

Entity
Department of Communications, Technology and the Arts
Published: Tuesday 13 September 2016
Published

The objective of the audit was to assess whether the Department of Immigration and Border Protection (DIBP) had appropriately managed the procurement of garrison support and welfare services at offshore processing centres in Nauru and Papua New Guinea (Manus Island); and whether the processes adopted met the requirements of the Commonwealth Procurement Rules (CPRs) including consideration and achievement of value for money.

Entity
Department of Immigration and Border Protection
Contact

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Published: Thursday 5 May 2016
Published

The objective of this audit was to assess the effectiveness of the administration of tobacco excise and excise equivalent goods.

Entity
Australian Taxation Office (ATO); Department of Immigration and Border Protection
Contact

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Published: Tuesday 28 November 2017
Published

The audit objective was to assess whether nbn co limited effectively administered the National Broadband Network Satellite Support Scheme.

Entity
Department of Communications and the Arts; nbn co limited; Department of Finance
Contact

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Published: Wednesday 9 March 2005
Published

Given the importance of customer feedback to Centrelink's business, the ANAO considered it timely to conduct a series of performance audits relating to Centrelink's customer feedback systems, particularly in relation to its delivery of the services then provided on behalf of FaCS. The overarching objective of this series of ANAO performance audits of Centrelink's customer feedback systems was to assess whether Centrelink has effective processes and systems for gathering, measuring, reporting and responding effectively to customer feedback, including in relation to customer satisfaction with Centrelink services and processes.

Entity
Centrelink
Published: Wednesday 20 December 2006
Published

The objective of the audit was to assess the ATO's administration of CGT compliance in the individuals market segment. The focus of the audit was the ATO's administration of compliance by individuals with respect to the two most common CGT events: real property and share disposals. The Australian National Audit Office (ANAO) identified three key areas for review:

  • governance – the corporate planning and reporting arrangements relevant to the administration of CGT compliance in the individuals market segment, including how these are integrated with the ATO's overall approach to managing CGT;
  • identifying and assessing compliance risks – the mechanisms and strategies used to identify and assess CGT compliance risks in the individuals market segment; and
  • compliance activities – the products and processes used to manage CGT compliance in the individuals market segment.
Entity
Australian Taxation Office
Published: Tuesday 21 June 2011
Published

The objective of the audit was to assess the effectiveness of the ATO’s administration of the Fuel Tax Credits Scheme. Particular emphasis was given to the Fuel Scheme’s governance and reporting arrangements, risk management strategies and compliance management program.

Entity
Australian Taxation Office
Published: Monday 19 February 2018
Published

The audit objective was to assess whether Defence achieves value for money in the procurement of fuels.

Entity
Department of Defence
Contact

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Published: Thursday 6 November 2014
Published

The objective of the audit was to assess the adequacy of selected Australian Government entities’ practices and procedures to manage business continuity. To conclude against this objective, the ANAO adopted high-level criteria relating to the entities’ establishment, implementation and review of business continuity arrangements.

Entity
Civil Aviation Safety Authority, Department of Finance, Department of Social Services
Contact

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Published: Tuesday 15 October 2013
Published

The objective of the audit was to assess the effectiveness of the Australian Taxation Office’s administration of the personal services income regime.

Entity
Australian Taxation Office
Contact

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Published: Wednesday 26 June 2013
Published

The audit objectives were to assess the effectiveness of:

  • selected agencies’ administration in developing advertising campaigns and implementing key processes against the requirements of the Australian Government’s campaign advertising framework, and other key legal and administrative requirements; and
  • the ongoing administration of the campaign advertising framework.
Entity
Across Entities
Contact

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Published: Wednesday 12 June 2024
Published

The objective of this audit was to assess the effectiveness of the Australian Digital Health Agency’s (ADHA) procurement relating to My Health Record system infrastructure.

Entity
Australian Digital Health Agency
Contact

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Published: Wednesday 28 May 2014
Published

The objective of the audit was to assess the effectiveness of the Department of Health’s and Australian Hearing’s administration of the Community Service Obligations program for hearing services.

Entity
Department of Health, Department of Human Services, Australian Hearing Services
Contact

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Published: Wednesday 7 June 2023
Published

The objective of this audit was to examine the efficiency and economy of the Department of Defence’s management of its general stores inventory.

Entity
Department of Defence
Contact

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Published: Thursday 22 September 2011
Published

The focus of this audit is the IEP stream of the Jobs Fund. Separate performance audits are underway that are examining the establishment, implementation and administration of the separate components of the Local Jobs stream of the Jobs Fund.

Entity
Department of Infrastructure and Transport
Published: Tuesday 22 January 2008
Published

The current audit has focussed on Stage 2 of the Scheme. Its objective was to assess whether ACIS is being administered effectively by DIISR and, as relevant, by Customs. In particular, the audit examined the department's arrangements for:

  • assessing the eligibility of participants to receive duty credits;
  • calculating duty credits accurately and adhering to the funding limits for the Scheme;
  • checking the integrity of participants' claims, which are self-assessed;
  • accounting for the duty credits transferred to and used at Customs; and
  • measuring and reporting on the performance of ACIS.

The audit also followed up on whether the ANAO's previous recommendations have been addressed.

Entity
Department of Innovation, Industry, Science and Research; Australian Customs Service
Published: Thursday 5 May 2016
Published

The audit objective was to assess whether Defence is effectively controlling the use of Commonwealth credit cards for official purposes in accordance with legislative and policy requirements.

Entity
Department of Defence
Contact

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Published: Monday 24 November 2025
Published

The objective of the audit was to assess the effectiveness of the Department of Social Services' administration of the National Redress Scheme.

Entity
Department of Social Services
Contact

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Published: Thursday 27 February 2020
Published

The objective of the audit was to examine the effectiveness of spectrum reallocation to support the deployment of 5G services.

Entity
Department of Infrastructure, Transport, Regional Development and Communications; Australian Communications and Media Authority
Contact

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Published: Monday 9 September 2019
Published

The objective of this audit was to examine whether the Tourist Refund Scheme (TRS) is being effectively administered, with the appropriate management of risks.

Entity
Department of Home Affairs; Department of the Treasury; Australian Taxation Office (ATO)
Contact

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Published: Wednesday 4 December 2019
Published

The objective of the audit was to examine whether WSA Co Limited’s procurement framework and procurement activities are achieving value for money.

Entity
WSA Co Limited
Contact

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Published: Wednesday 9 March 2005
Published

Given the importance of customer feedback to Centrelink's business, the ANAO considered it timely to conduct a series of performance audits relating to Centrelink's customer feedback systems, particularly in relation to its delivery of the services then provided on behalf of FaCS. The overarching objective of this series of ANAO performance audits of Centrelink's customer feedback systems was to assess whether Centrelink has effective processes and systems for gathering, measuring, reporting and responding effectively to customer feedback, including in relation to customer satisfaction with Centrelink services and processes.

Entity
Centrelink
Published: Thursday 16 October 2008
Published

The objective of the audit was to examine the efficiency and effectiveness of the administration of the tip-off system, including Centrelink's management of privacy issues related to the tip-off management process.

Entity
Centrelink
Published: Tuesday 27 June 2006
Published

The objective of the audit was to assess the framework being put in place to manage and account for aid funds provided under the AIPRD. In particular, the audit addressed: structures for oversighting the development and delivery of the AIPRD; planning and risk management (including those relating to fraud and corruption); financial management; and arrangements for ongoing monitoring and reporting. The audit focussed on the arrangements being established to monitor, evaluate and report on AIPRD implementation, rather than the management of activities and outcomes achieved. This reflects the fact that the long lead times associated with establishing such a large programme of assistance had meant that only limited activities were underway at the time of audit fieldwork. The ANAO anticipates undertaking an audit in the future of the management of activities and outcomes achieved, when more funds have been expended. It was not the purpose of this audit to examine Australia's immediate emergency and humanitarian response to the tsunami crisis.

Entity
Australian Agency for International Development; Department of Foreign Affairs and Trade
Published: Thursday 24 September 2020
Published

The audit objective was to assess whether Services Australia appropriately managed risks to operating the current welfare payment system and appropriately prepared to transition to the future system.

Entity
Services Australia
Contact

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Published: Wednesday 30 November 2011
Published

The objective of the audit was to assess Customs and Border Protection’s use of risk management to assist in the processing of sea and air cargo imports.

Entity
Australian Customs and Border Protection Service
Published: Wednesday 9 March 2005
Published

Given the importance of customer feedback to Centrelink's business, the ANAO considered it timely to conduct a series of performance audits relating to Centrelink's customer feedback systems, particularly in relation to its delivery of the services then provided on behalf of FaCS. The overarching objective of this series of ANAO performance audits of Centrelink's customer feedback systems was to assess whether Centrelink has effective processes and systems for gathering, measuring, reporting and responding effectively to customer feedback, including in relation to customer satisfaction with Centrelink services and processes.

Entity
Centrelink
Published: Tuesday 28 February 2006
Published

The objective of the audit was to assess the ATO's strategies to address tax evasion in the cash economy, with emphasis on: the ATO's strategic focus; aspects of governance, management processes and compliance activities; and responses to the ANAO Report No.35 2001–02 ATO Progress in Addressing the Cash Economy.

Entity
Australian Taxation Office
Published: Thursday 1 June 2023
Published

The objective of this audit was to assess the effectiveness of the Australian Prudential Regulation Authority's probity management.

Entity
Australian Prudential Regulation Authority
Contact

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Published: Tuesday 21 December 2004
Published

The audit concluded that the ATO has an administratively effective framework for managing the Energy Grants (Credits) Scheme (EGCS), introduced in mid-2003. The planning, monitoring and reporting framework is structured and appropriate, the risk and compliance management framework is generally well-developed and the processes and controls framework is comprehensive. Changes in the Scheme, as foreshadowed in Government's Energy White Paper, Securing Australia's Energy Future, present the opportunity to enhance the transparency of Scheme objectives and develop ways to evaluate performance against these objectives

Entity
Australian Taxation Office
Published: Wednesday 8 October 2025
Published

The objective of the audit was to assess the effectiveness of the implementation of procurement reforms by the DTA and Finance following on from Auditor-General Report No.5 2022–23 Digital Transformation Agency’s Procurement of ICT-related services.

Entity
Digital Transformation Agency; Department of Finance
Contact

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Published: Wednesday 25 June 2014
Published

The objective of the audit was to assess the effectiveness of the administration of the Improving School Enrolment and Attendance through Welfare Reform Measure.

Entity
Department of the Prime Minister and Cabinet, Department of Human Services
Contact

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Published: Wednesday 25 August 2004
Published

The audit examined the range of support made available to ADF personnel making the transition from military to civilian life, the extent to which the assistance is utilised, the cost to Defence of such assistance and the relevant responsibilities of those who deliver assistance.

Entity
Department of Defence; Department of Veterans' Affairs
Published: Tuesday 22 December 1998
Published

The audit addressed administration of migrant settlement services by DIMA, in particular:

  • strategic management, including corporate planning, performance measurement and reporting arrangements; and
  • operational management of some of the individual schemes operated by DIMA (the Adult English Migrant Program and Translating Interpreting Services were not covered as part of this audit).
Entity
Department of Immigration and Multicultural Affairs
Published: Thursday 23 June 2005
Published

The objective of the audit was to consider the status of workforce planning by APS agencies against the background of the ANAO's 2001 Better Practice Guide Planning for the Workforce of the Future, in light of there commendations made in the MAC Organisational Renewal 2001 and the Senate Finance and Public Administration References Committee report Recruitmentand Training in the Australian Public Service 2003. Workforce planning was defined as a continuous process of shaping the workforce to ensure it is capable of delivering organisational objectives now and in the future.

Entity
Across Entities
Published: Tuesday 9 June 2015
Published

The audit objective was to examine whether the Department of Defence provides an efficient and effective security vetting service for Australian Government entities through the Australian Government Security Vetting Agency.

Entity
Department of Defence
Contact

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Published: Thursday 5 May 2011
Published

The objective of the audit was to assess the effectiveness of Department of Infrastructure and Transport’s and the Attorney‐General’s Department’s management of the Aviation and Maritime Security Identification Card (ASIC and MSIC) schemes.

Entity
Attorney General's Department; Department of Infrastructure and Transport
Published: Monday 12 February 2024
Published

The objective of this audit was to assess the effectiveness of the Australian Taxation Office’s management and oversight of fraud control arrangements for the administration of the Goods and Services Tax (GST).

Entity
Australian Taxation Office
Contact

Please direct enquiries through our contact page.

Published: Wednesday 11 December 2013
Published

The objective of the audit was to assess the effectiveness of the Torres Strait Regional Authority’s administration of its program and service delivery functions.

Entity
Torres Strait Regional Authority
Contact

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Published: Thursday 24 March 2022
Published

The audit objective was to assess the effectiveness of the management of human biosecurity for international air travellers during the COVID-19 pandemic.

Entity
Across Entities
Contact

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Published: Thursday 2 June 2022
Published

The objective of the audit was to examine whether the National Capital Authority’s procurement activities are complying with the Commonwealth Procurement Rules and demonstrating the achievement of value for money.

Entity
National Capital Authority
Contact

Please direct enquiries through our contact page.

Published: Thursday 13 November 1997
Published

The objective of the audit was to evaluate the Department's performance in pursuit of selected PBS program objectives and outcomes, including to investigate and evaluate the economy, efficiency, administrative effectiveness and accountability of the management of the listing process as a significant element of the program. This involved a review of the developments in the listing process over recent years including: the establishment of a comprehensive database of major applications for PBS listing between 1991 and 1996, which facilitated a detailed analysis of the time taken to list drugs on the PBS schedule; a technical consultancy into the DHFS' Guidelines to industry for preparation of applications for PBS listing, and into the use of the economic analysis in assessing proposals for PBS listing; and a review of the selection process including the operations of the PBS advisory committees.

Entity
Department of Health and Family Services
Published: Wednesday 10 May 2023
Published

The objective of the audit was to assess the effectiveness of the Department of Defence’s procurement of Hunter class frigates and the achievement of value for money to date.

Entity
Department of Defence
Contact

Please direct enquiries through our contact page.

Published: Monday 20 June 2005
Published

The objectives of the Australian National Audit Office's (ANAO) performance audit were to: examine the efficiency and effectiveness of agencies' procurement and management of legal services arrangements; determine adherence to Australian Government policy requirements; examine the effectiveness of the OLSC's monitoring of agencies' compliance with Government policy requirements; examine the OLSC's role in assisting agencies to comply with Government policy.

Entity
Across Entities
Published: Wednesday 3 June 2015
Published

The audit objective was to assess the effectiveness of the Department of Veterans’ Affairs administration of the Repatriation Transport Scheme.

Entity
Department of Veterans' Affairs
Contact

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Published: Tuesday 30 August 2011
Published

The objective of this audit is to examine the effectiveness of the TGA’s administration of complementary medicines regulation in Australia. The primary focus is on listed complementary medicines, which comprise about 98 per cent of these medicines.

Entity
Department of Health and Ageing
Published: Monday 26 June 2006
Published

The objective of the audit was to assess whether DEWR's management and oversight of Job Placement and matching services is effective, in particular, whether: DEWR effectively manages, monitors and reports the performance of JPOs in providing Job Placement services; DEWR effectively manages the provision of matching services (including completion of vocational profiles and provision of vacancy information through auto-matching) to job seekers; Job seeker and vacancy data in DEWR's JobSearch system is high quality and is managed effectively; and DEWR effectively measures, monitors and reports Job Placement service outcomes.

Entity
Department of Employment and Workplace Relations
Published: Thursday 10 November 2011
Published

The objective of the audit was to assess the effectiveness of the implementation of the NPARIH in the Northern Territory from the perspective of the Australian Government.

Entity
Department of Families, Housing, Community Services and Indigenous Affairs
Published: Thursday 28 October 2010
Published

The Civil Aviation Safety Authority (CASA) is responsible for regulating aviation safety in Australia, the safety of Australian aircraft operating overseas as well as for regulating and administering Australia's airspace. In September 2008, the Senate Committee on Rural and Regional Affairs and Transport presented a report on the Administration of the Civil Aviation Safety Authority and related matters. That report made three recommendations, one of which requested an Australian National Audit Office (ANAO) audit of CASA's implementation and administration of the regulation of aircraft operators' Safety Management Systems (SMS'). ANAO agreed to this request with the objective of the audit being to assess CASA's implementation and administration of an SMS approach to regulating aircraft operators.

An SMS is a systematic approach to managing safety, which encompasses organisational structures, accountabilities, policies and procedures. Amendments to the Convention on International Civil Aviation (commonly referred to as the Chicago Convention) made in 2006 require that contracting states regulate the SMS' of aircraft operators. As a contracting state to the Chicago Convention, Australia is required to mandate that aircraft operators implement an SMS.

Entity
Civil Aviation Safety Authority
Published: Friday 3 February 2017
Published

The audit objective was to assess whether the Department of the Prime Minister and Cabinet has effectively established and implemented the Indigenous Advancement Strategy to achieve the outcomes desired by government.

Please note: Aboriginal and Torres Strait Islander people should be aware that this website may contain images of deceased people.

Entity
Department of the Prime Minister and Cabinet
Contact

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Published: Tuesday 17 July 2018
Published

The objective of the audit was to assess the Department of Social Services’ (Social Services) implementation and evaluation of the Cashless Debit Card trial.

Entity
Department of Social Services
Contact

Please direct enquiries through our contact page.

Published: Thursday 28 June 2012
Published

The objective of the audit was to assess the effectiveness of the Department of Broadband, Communications and the Digital Economy’s administration of the Household Assistance Scheme.

Entity
Department of Broadband, Communications and the Digital Economy, Department of Human Services
Published: Friday 15 January 2016
Published

The objective of this report is to provide the Auditor-General’s independent assurance over the status of the selected Major Projects, as reflected in the Statement by the Secretary of Defence, and the Project Data Summary Sheets (PDSSs) prepared by Defence, in accordance with the Guidelines endorsed by the Joint Committee of Public Accounts and Audit.

Entity
Department of Defence
Published: Monday 16 December 2024
Published

The audit objective was to assess whether Tourism Australia’s procurement and contract management activities are complying with the Commonwealth Procurement Rules and demonstrating the achievement of value for money.

Entity
Tourism Australia
Contact

Please direct enquiries through our contact page.

Published: Thursday 8 December 2011
Published

The objective of the audit was to assess the effectiveness of the ATO’s compliance management approach in the SME market.

Entity
Australian Taxation Office
Published: Tuesday 7 February 2012
Published

The objective of the audit was to examine the effectiveness of the administration of the Gateway review process by Finance and FMA Act agencies. The audit also examined the extent to which those Gateway reviews that have been conducted have contributed to improvements in the delivery of major projects undertaken by FMA Act agencies.

Entity
Department of Finance and Deregulation
Published: Wednesday 22 June 2011
Published

The objective of the audit was to assess the effectiveness of the ATO’s administration of DGR endorsements and associated arrangements.

Entity
Australian Taxation Office
Published: Tuesday 6 December 2005
Published

The objective of this audit was to assess the Private Health Insurance Administration Council's (PHIAC's) administrative effectiveness as a regulator of private health insurance. In making this assessment, the Australian National Audit Office (ANAO) addressed the following criteria: whether PHIAC monitored compliance with its legislative requirements and analysed related data; whether PHIAC addressed and managed non-compliance with its legislative requirements; and whether PHIAC's governance and organisation supported the performance of its legislative functions. Although the Department of Health and Ageing (Health) also has a role in the regulation of the private health insurance industry under the National Health Act 1953 (Health Act), Health's regulatory activities were outside the scope of this audit.

Entity
Private Health Insurance Administration Council
Published: Tuesday 10 February 2004
Published

The primary objective of the audit was to assess FaCS' management of the Internet portals for which it had responsibility as lead agency, www.youth.gov.au, www.community.gov.au, and www.families.gov.au. The ANAO also included in the audit a website directed towards youth. The source which provided many of the services expected of a portal. The audit considered governance structures for the portals; measurement of efficiency and effectiveness; and control factors, such as change management,security, and legal issues.

Entity
Department of Family and Community Services
Published: Tuesday 3 April 2012
Published

The audit objective was to report on the administration of the Australia Network tender process and to identify lessons learned from the conduct of the process to inform future procurement activities.

Entity
Department of Foreign Affairs and Trade, Department of Broadband, Communications and the Digital Economy and Department of the Prime Minister and Cabinet
Published: Wednesday 17 December 2014
Published

The report objective is to provide the Auditor-General’s independent assurance over the status of 30 selected Major Projects, as reflected in the Statement by the Chief Executive Officer Defence Materiel Organisation (DMO), and the Project Data Summary Sheets prepared by the DMO, in accordance with the Guidelines endorsed by the Joint Committee of Public Accounts and Audit.

Entity
Defence Materiel Organisation
Published: Wednesday 26 May 2010
Published

The audit objective was to assess whether agreements between Australian Government (Commonwealth) agencies reflect sound administrative practices. To meet this objective, the audit reviewed current government policy and a range of better practice guidelines, conducted interviews with agencies and examined cross-agency agreements, to formulate suitable audit criteria and subsequently develop better practice principles.

Entity
Across Entities
Published: Thursday 13 April 2023
Published

The objective of the audit was to assess the effectiveness of the Australian Taxation Office’s arrangements for identifying and reducing the income tax gap for individuals not in business.

Entity
Australian Taxation Office
Contact

Please direct enquiries through our contact page.

Published: Tuesday 22 June 2010
Published

The objective of the audit was to assess the Child Support Agency's effectiveness in managing the implementation of the Building a Better Child Support Agency program.

Entity
Department of Human Services
Published: Wednesday 10 June 2015
Published

The objective of the audit was to assess the effectiveness of the administration of the Defence Home Ownership Assistance Scheme by the Department of Defence and the Department of Veterans’ Affairs.

Entity
Department of Defence; Department of Veterans' Affairs
Contact

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Published: Monday 25 May 2009
Published

The objectives of the audit were to:

  • determine the extent to which government entities complied with the requirement to publish and maintain documents online that were presented to the Parliament;
  • evaluate selected government entities' policies and practices regarding online publishing; and
  • assess AGIMO's policy and guidance in support of online publishing.

To address this objective the audit was conducted in three parts. Firstly, we reviewed a sample of papers tabled between 2000 and 2008 in order to assess their availability online. Next, we examined the online publishing practices of five government entities. These were the: Australian Federal Police (AFP); Department of the House of Representatives (DHR); Department of Infrastructure, Transport, Regional Development and Local Government (Infrastructure); Department of the Treasury (Treasury); and National Archives of Australia (NAA). Finally, we reviewed AGIMO's role in supporting government entities in their online publishing practices.

Entity
Across Agencies