1076 Items found
Published: Tuesday 25 June 2019
Published

The objective of this audit was to examine the effectiveness of the National Disability Insurance Agency’s (NDIA) fraud control program and its compliance with the Commonwealth Fraud Control Framework.

Entity
National Disability Insurance Agency
Contact

Please direct enquiries through our contact page.

Published: Monday 22 April 2024
Published

The objective of this audit was to assess the effectiveness of the National Disability Insurance Agency’s (NDIA’s) management of complaints.

Entity
National Disability Insurance Agency
Contact

Please direct enquiries through our contact page.

Published: Tuesday 20 May 2025
Published

The objective of the audit was to examine the effectiveness of the Department of Defence’s administration of contractual obligations to maximise Australian industry participation.

Entity
Department of Defence
Contact

Please direct enquiries through our contact page.

Published: Friday 27 June 2025
Published

The audit objective was to examine the effectiveness of Defence’s sustainment arrangements for Navy’s Canberra class fleet of amphibious assault ships (or LHDs).

Entity
Department of Defence
Contact

Please direct enquiries through our contact page.

Published: Monday 29 March 2021
Published

The objective of this audit was to assess the efficiency and effectiveness of the Independent Parliamentary Expenses Authority’s administration of parliamentary expenses.

Entity
Independent Parliamentary Expenses Authority
Contact

Please direct enquiries through our contact page.

Published: Monday 17 December 2018
Published

The objective of the audit was to continue to examine the progress of the implementation of the annual performance statements requirements under the Public Governance, Performance and Accountability Act 2013 (PGPA Act) and the Public Governance, Performance and Accountability Rule 2014 (PGPA Rule) by selected entities.

Entity
Across Entities
Contact

Please direct enquiries through our contact page.

Published: Wednesday 1 May 2024
Published

The objective of this audit was to assess the effectiveness of NBN Co Limited’s (NBN Co’s) strategies to manage its transition from building to operating the national broadband network.

Entity
NBN Co Limited
Contact

Please direct enquiries through our contact page.

Published: Wednesday 5 May 2010
Published

The audit objective was to examine the effectiveness of the department's establishment of the P21 element of the BER program. The focus of the audit was on: the establishment of administrative arrangements for BER P21 in accordance with government policy; the assessment and approval of funding allocations; and the arrangements to monitor and report BER P21 progress and achievement of broader program outcomes. An examination of individual BER P21 projects was outside the scope of the audit.

Entity
Department of Education, Employment and Workplace Relations
Published: Friday 18 December 2009
Published

The audit objective was to assess whether the administration of the LPG Vehicle Scheme is effective. To address this objective, the audit considered whether:

  • there is a sound framework for the operation of the Scheme;
  • grants are promoted, assessed and approved in accordance with relevant guidance and regulations; and
  • the Scheme's performance is monitored and reported.
Entity
Department of Innovation, Industry, Science and Research; Medicare Australia; Centrelink
Published: Tuesday 9 March 2021
Published

The objective of the audit was to examine the effectiveness of the Department of Veterans’ Affairs' (DVA's) planning and management of the Veteran Centric Reform (VCR) program.

Entity
Department of Veterans' Affairs
Contact

Please direct enquiries through our contact page.

Published: Tuesday 18 October 2022
Published

The objective of the audit was to assess the effectiveness of the implementation of the revised export control legislative framework by the Department of Agriculture, Fisheries and Forestry.

Entity
Department of Agriculture, Fisheries and Forestry
Contact

Please direct enquiries through our contact page.

Published: Monday 11 August 2025
Published

The objective of the audit was to examine the effectiveness of the implementation of frameworks to support ethical behaviours within the Department of Employment and Workplace Relations.

Entity
Department of Employment and Workplace Relations
Contact

Please direct enquiries through our contact page.

Published: Monday 17 June 2024
Published

The objective of this audit was to assess the effectiveness of the evaluation of selected Australian Government pilot programs.

Entity
Department of Health and Aged Care; Department of Veterans’ Affairs; Department of Home Affairs
Contact

Please direct enquiries through our contact page.

Published: Wednesday 13 December 2017
Published

The objective of the audit was to examine the effectiveness of the Australian Taxation Office’s use of settlements to resolve taxpayer disputes.

Entity
Australian Taxation Office
Contact

Please direct enquiries relating to reports through our contact page

Published: Tuesday 17 July 2018
Published

The objective of the audit was to assess the Department of Social Services’ (Social Services) implementation and evaluation of the Cashless Debit Card trial.

Entity
Department of Social Services
Contact

Please direct enquiries through our contact page.

Published: Friday 31 May 2019
Published

The objective of the audit was to assess whether the Department of Infrastructure, Regional Development and Cities had designed and implemented appropriate governance and administration arrangements for the transition and delivery of sustainable reforms to services on Norfolk Island.

Entity
Department of Infrastructure, Regional Development and Cities
Contact

Please direct enquiries through our contact page.

Published: Thursday 5 May 2016
Published

The objective of this audit was to assess the effectiveness of the administration of tobacco excise and excise equivalent goods.

Entity
Australian Taxation Office (ATO); Department of Immigration and Border Protection
Contact

Please direct enquiries relating to reports through our contact page.

Published: Wednesday 27 September 2017
Published

The audit objective was to assess the effectiveness of the design process and monitoring arrangements for the National Innovation and Science Agenda by the relevant entities.

Entity
Department of the Prime Minister and Cabinet; Department of Industry, Innovation and Science; Innovation and Science Australia
Contact

Please direct enquiries relating to reports through our contact page.

Published: Tuesday 8 June 2021
Published

The objective of the audit was to assess the effectiveness of the Australian Federal Police’s framework to ensure the lawful exercise of powers in accordance with applicable legislation.

Entity
Australian Federal Police
Contact

Please direct enquiries through our contact page.

Published: Thursday 18 May 2023
Published

The objective of this audit was to assess the effectiveness of the National Recovery and Resilience Agency's administration of the Disaster Recovery Funding Arrangements (DRFA).

Entity
National Emergency Management Agency
Contact

Please direct enquiries through our contact page.

Published: Wednesday 29 April 2015
Published

The audit objective was to assess the effectiveness of the Australian Organ and Tissue Donation and Transplantation Authority's administration of community awareness, professional education and donor family support activities intended to increase organ an

Entity
Australian Organ and Tissue Donation and Transplantation Authority
Contact

Please direct enquiries relating to reports through our contact page.

Published: Wednesday 24 November 2021
Published

The objective of the audit was to examine the Department of Agriculture, Water and the Environment’s effectiveness in implementing the Regional Land Partnerships program.

Entity
Department of Agriculture, Water and the Environment
Contact

Please direct enquiries through our contact page.

Published: Monday 22 June 2020
Published

The objective of this audit was to assess the effectiveness of the Department of Home Affairs' fraud control arrangements.

Entity
Department of Home Affairs
Contact

Please direct enquiries through our contact page.

Published: Thursday 1 August 2019
Published

The objective of this audit was to assess the effectiveness of the Australian Research Council’s (ARC’s) administration of the National Competitive Grants Program (NCGP).

Entity
Australian Research Council
Contact

Please direct enquiries through our contact page.

Published: Thursday 10 September 2020
Published

The objective of this audit was to assess the effectiveness of the Department of Defence’s design process and implementation to date of the Defence Export Strategy.

Entity
Department of Defence
Contact

Please direct enquiries through our contact page.

Published: Tuesday 23 June 2020
Published

The objective of this audit was to assess the effectiveness of the Department of Social Services' fraud control arrangements.

Entity
Department of Social Services
Contact

Please direct enquiries through our contact page.

Published: Tuesday 17 April 2018
Published

The audit objective was to examine entity compliance with regulatory requirements for the establishment and ongoing management of special appropriations.

Entity
Department of Finance; Department of Social Services; Department of Industry, Innovation and Science; Department of Human Services
Contact

Please direct enquiries through our contact page.

Published: Thursday 17 December 2020
Published

The audit’s objective was to assess the effectiveness of the selection, contracting and ongoing management of investments by the Clean Energy Finance Corporation (CEFC) and the extent to which the CEFC is meeting its legislated objective.

Entity
Clean Energy Finance Corporation
Contact

Please direct enquiries through our contact page.

Published: Wednesday 19 November 2025
Published

The objective of the audit was to assess whether the Department of Climate Change, Energy, the Environment and Water is effectively managing the delivery of the program to achieve program outcomes.

Entity
Department of Climate Change, Energy, the Environment and Water
Contact

Please direct enquiries through our contact page.

Published: Friday 19 June 2020
Published

The objective of this audit was to assess the effectiveness of the Department of Foreign Affairs and Trade's fraud control arrangements.

Entity
Department of Foreign Affairs and Trade
Contact

Please direct enquiries through our contact page.

Published: Thursday 22 June 2023
Published

The objective of this audit was to assess the effectiveness of Comcare’s administration of claims for Australian Government entities under its workers’ compensation scheme.

Entity
Comcare
Contact

Please direct enquiries through our contact page.

Published: Thursday 23 January 2025
Published

The objective of the audit was to assess whether the Bureau of Meteorology is effectively managing assets in its observing network.

Entity
Bureau of Meteorology
Contact

Please direct enquiries through our contact page.

Published: Thursday 3 May 2018
Published

The objective of the audit was to assess the effectiveness of the Australian Broadcasting Corporation’s (ABC’s) management of complaints.

Entity
Australian Broadcasting Corporation
Contact

Please direct enquiries relating to potential audits through our contact page.

Published: Thursday 25 November 2021
Published

The objective of the audit was to assess the effectiveness of Industry Innovation and Science Australia's, the Department of Industry, Science, Energy and Resources', and the Australian Taxation Office's administration of the Research and Development Tax Incentive program.

Entity
Australian Taxation Office; Industry Innovation and Science Australia; Department of Industry, Science, Energy and Resources
Contact

Please direct enquiries through our contact page.

Published: Friday 4 May 2018
Published

This first e-newsletter of the Commonwealth Auditors General Group was produced by Sir Amyas Morse, UK Comptroller and Auditor General as guest editor, along with the editorial team of the Auditors General of Australia, Fiji, Jamaica and Tanzania. Cybersecurity is the theme for this newsletter, with articles from the Supreme Audit Institutions (SAIs) of Australia, Malta and the UK.

One of the main purposes of the e-newsletter is to share experiences and establish a dialogue based on the discussions that were started at the 23rd Conference of Commonwealth Auditors General in Delhi. For this edition the conversation is around ‘leveraging technology in public audit’, and it draws on international peers experiences and learnings from conducting cybersecurity audits.

Contact

If you have any thoughts on future technical content which you would like to propose, please contact international@nao.gsi.gov.uk

Published: Monday 24 November 2025
Published

The objective of the audit was to assess the effectiveness of the Department of Social Services' administration of the National Redress Scheme.

Entity
Department of Social Services
Contact

Please direct enquiries through our contact page.

Published: Friday 21 June 2019
Published

The objective of this audit was to assess the effectiveness of the Director of National Parks’ management of Australia’s six Commonwealth national parks.

Entity
Department of the Environment and Energy; Director of National Parks
Contact

Please direct enquiries through our contact page.

Published: Thursday 17 March 2022
Published

The audit objective was to assess the effectiveness and efficiency of the management of threatened species and ecological communities under the Environment Protection and Biodiversity Conservation Act 1999.

 

Entity
Department of Agriculture, Water and the Environment
Contact

Please direct enquiries through our contact page.

Published: Monday 5 November 2018
Published

The objective of the audit was to assess the effectiveness of the design and implementation of the Department of Human Services' Quality Framework.

Entity
Department of Human Services
Contact

Please direct enquiries through our contact page.

Published: Thursday 30 May 2024
Published

The objective of this audit was to assess the effectiveness of the Australian Institute for Teaching and School Leadership’s (AITSL) administration of national standards and frameworks.

Entity
Australian Institute for Teaching and School Leadership
Contact

Please direct enquiries through our contact page.

Published: Monday 18 March 2019
Published

The audit objective was to examine whether the Department of Defence has effective and efficient sustainment arrangements for the Royal Australian Navy’s fleet of eight ANZAC class frigates.

Entity
Department of Defence
Contact

Please direct enquiries through our contact page.

Published: Wednesday 22 May 2019
Published

The audit’s objective was to determine if the Bureau of Meteorology’s processes support the delivery of effective extreme weather services.

Entity
Bureau of Meteorology
Contact

Please direct enquiries through our contact page.

Published: Friday 22 January 2021
Published

The audit objective was to assess the effectiveness of the administration of the National Housing Finance and Investment Corporation (NHFIC).

Entity
National Housing Finance and Investment Corporation
Contact

Please direct enquiries through our contact page.

Published: Tuesday 26 June 2018
Published

The audit objective was to assess the effectiveness of the Department of Health's design, implementation and administration of primary healthcare under the Indigenous Australians' Health Program (IAHP).

Entity
Department of Health
Contact

Please direct enquiries through our contact page.

Published: Thursday 19 May 2022
Published

The objective of this audit was to assess whether the Civil Aviation Safety Authority (CASA) has implemented effective arrangements for the planning and conduct of surveillance activities.

Entity
Civil Aviation Safety Authority
Contact

Please direct enquiries through our contact page.

Published: Wednesday 11 March 2009
Published

The objective of this audit was to assess and report on the progress being made by Government agencies in achieving better practice in green office procurement and sustainable office management. The scope of the audit included agencies incorporated under the Financial Management and Accountability Act 1997 as well as a sample of bodies incorporated under the Commonwealth Authorities and Companies Act 1997. Sixty-three agencies were included in an audit survey. Detailed validation was carried out in nine of these agencies.

Entity
Across Entities
Published: Friday 29 June 2007
Published

The objective of the audit is to examine and report on the efficiency and effectiveness of AFP's administration and management of its overseas deployments. The audit specifically examines two deployments and focuses on strategic and operational planning and logistics. The audit examines a planned, long-term overseas deployment (as part of the Participating Police Force (PPF) within the Regional Assistance Mission to Solomon Islands (RAMSI)) and a crisis-driven deployment in response to a specific event (Disaster Victim Identification (DVI) assistance to Thailand following the Indian Ocean Tsunamis of 26 December 2004).

Entity
Australian Federal Police
Published: Tuesday 19 June 2018
Published

The objective of this audit was to assess the effectiveness of the Australian Taxation Office’s (ATO) and Treasury’s management of compliance with foreign investment obligations for residential real estate.

Entity
Treasury; Australian Taxation Office
Contact

Please direct enquiries through our contact page.

Published: Monday 22 July 2019
Published

The objective of this audit was to assess the effectiveness of Defence’s administration of allowances and entitlements paid to its Australian Public Service (APS) employees.

Entity
Department of Defence
Contact

Please direct enquiries through our contact page.

Published: Monday 16 August 2021
Published

The audit objective was to examine the effectiveness to date of the Department of Defence’s administration of the Enterprise Resource Planning (ERP) program, with a focus on ERP Tranche 1 activities.

Entity
Department of Defence
Contact

Please direct enquiries through our contact page.

Published: Thursday 20 May 2021
Published

The objective of the audit was to assess the effectiveness to date of the Department of Defence’s implementation of its Pathway to Change — Evolving Defence Culture 2017–2022 cultural reform strategy.

Entity
Department of Defence
Contact

Please direct enquiries through our contact page.

Published: Friday 17 December 2004
Published

The objective of the Australian National Audit Office (ANAO) was to examine how the ATO manages its responsibilities under the Taxpayers' Charter as an important element of its performance. This involved an examination of the ATO's: systems and processes used to develop, maintain and update the Charter; strategic commitment to implementing the principles of the Charter; integration of Charter principles with its business processes; and monitoring and reporting of its performance against commitments in the Charter.

Entity
Australian Taxation Office
Published: Monday 8 November 2021
Published

The objective of this audit was to assess the effectiveness of the Department of Education, Skills and Employment’s arrangements in administering wage subsidies linked to employment programs.

Entity
Department of Education, Skills and Employment
Contact

Please direct enquiries through our contact page.

Published: Wednesday 23 November 2016
Published

The objective of the audit was to assess the effectiveness of the Australian Prudential Regulation Authority's processes for the prudential regulation of superannuation entities.

Entity
Australian Prudential Regulation Authority
Contact

Please direct enquiries relating to reports through our contact page.

Published: Thursday 24 November 2016
Published

The objective of the audit was to assess the effectiveness of the Department of the Environment and Energy's design and implementation of the Reef Trust.

Entity
Department of the Environment and Energy
Contact

Please direct enquiries relating to reports through our contact page.

Published: Thursday 14 October 2004
Published

This audit focused on the implementation of the Revised Government Foreign Exchange Risk Management Policy. Overall, the audit found the implementation of the Revised Policy with all CAC Act entities was not complete and important elements of the Revised Policy have not been adequately implemented. ANAO made five recommendations aimed at improving the compliance of GGS entities with the revised Policy, central agency consideration of entities' requests for exemption and enhancing the reporting made to Government. Finance and other entities agreed with all the recommendations.

Entity
Department of Finance and Administration
Published: Thursday 5 May 2016
Published

The audit objective was to assess the effectiveness of the administration of the Higher Education Loan Program (HELP) debts and repayments.

Entity
Australian Taxation Office (ATO); Department of Education and Training
Contact

Please direct enquiries relating to reports through our contact page.

Published: Thursday 5 March 2015
Published

The audit objective was to assess the effectiveness of the development and administration of the Fifth Community Pharmacy Agreement (5CPA), and the extent to which the 5CPA has met its objectives.

Entity
Department of Health; Department of Human Services; Department of Veterans' Affairs
Contact

Please direct enquiries relating to reports through our contact page.

Published: Monday 12 February 2024
Published

The objective of this audit was to assess the effectiveness of the Australian Taxation Office’s management and oversight of fraud control arrangements for the administration of the Goods and Services Tax (GST).

Entity
Australian Taxation Office
Contact

Please direct enquiries through our contact page.

Published: Monday 15 May 2017
Published

The objective of the audit was to assess the effectiveness of the child support collection arrangements between the Department of Human Services (DHS) and the Australian Taxation Office (ATO).

Entity
Australian Taxation Office; Department of Human Services
Contact

Please direct enquiries relating to reports through our contact page.

Published: Wednesday 5 March 2025
Published

The audit objective was to assess the Australian Taxation Office’s effectiveness in managing complaints.

Entity
Australian Taxation Office
Contact

Please direct enquiries through our contact page.

Published: Wednesday 10 June 2015
Published

The objective of the audit was to assess whether selected entities had appropriately justified the use of limited tender procurement and whether processes adopted met the requirements of the Commonwealth Procurement Rules.

Entity
Australian Customs and Border Protection Services; Department of Foreign Affairs and Trade; Department of Human Services
Contact

Please direct enquiries relating to reports through our contact page.

Published: Thursday 1 June 2023
Published

The objective of this audit was to assess the effectiveness of the Australian Prudential Regulation Authority's probity management.

Entity
Australian Prudential Regulation Authority
Contact

Please direct enquiries through our contact page.

Published: Tuesday 31 October 2017
Published

The objective of the audit was to assess the effectiveness of the transition of the Remote Jobs and Communities Programme to the Community Development Programme, including whether the Community Development Programme is well designed and administered effectively and efficiently.

Entity
Department of the Prime Minister and Cabinet; Department of Employment; Department of Human Services
Contact

Please direct enquiries relating to reports through our contact page.

Published: Tuesday 26 March 2019
Published

The objective of the audit was to assess whether the Department of Defence’s Projects of Concern regime is effective in managing the recovery of underperforming projects.

Entity
Department of Defence
Contact

Please direct enquiries through our contact page.

Published: Thursday 30 May 2019
Published

The objective of this audit was to assess the effectiveness of the Australian Taxation Office’s (ATO’s) management of small business tax debt arising from compliance activities.

Entity
Australian Taxation Office
Contact

Please direct enquiries through our contact page.

Published: Tuesday 13 June 2023
Published

The objective of this audit was to assess the effectiveness of the Australian Securities and Investments Commission's probity management.

Entity
Australian Securities and Investments Commission
Contact

Please direct enquiries through our contact page.

Published: Tuesday 23 May 2023
Published

The objective of this audit was to assess whether the Department of Defence (Defence) is managing its Australian Defence Force health services contract to achieve efficient and effective delivery of the contracted services.

Entity
Department of Defence
Contact

Please direct enquiries through our contact page.

Published: Friday 14 June 2024
Published

The objective of this audit was to assess the effectiveness of the selected entities’ implementation of arrangements for managing cyber security incidents in accordance with the Protective Security Policy Framework (PSPF) and relevant ASD Cyber Security Guidelines.

Entity
Australian Transaction Reports and Analysis Centre; Services Australia
Contact

Please direct enquiries through our contact page.

Published: Thursday 23 April 2015
Published

The objective of the audit was to assess the effectiveness of the Department of Employment’s administration of the Fair Entitlements Guarantee.

Entity
Department of Employment
Contact

Please direct enquiries relating to reports through our contact page.

Published: Wednesday 21 May 2025
Published

The objective of the audit was to assess the effectiveness of the Department of Agriculture, Fisheries and Forestry’s management of the biosecurity workforce.

Entity
Department of Agriculture, Fisheries and Forestry
Contact

Please direct enquiries through our contact page.

Published: Thursday 5 May 2016
Published

The audit objective was to assess the effectiveness of the Department of Human Services' administration of the Financial Information Service.

Entity
Department of Human Services
Contact

Please direct enquiries relating to reports through our contact page

Published: Tuesday 9 January 2024
Published

The aim of Insights: Audit Lessons is to communicate lessons from our audit work and to make it easier for people working within the Australian public sector to apply those lessons.

This edition of Insights: Audit Lessons is targeted at risk practitioners and officials responsible for government operations, projects, programs, services and regulatory activities. It would also be useful for accountable authorities, their senior executives and audit and risk committees.

Contact

Please direct enquiries through our contact page.

Published: Thursday 5 March 2009
Published

The objective of the audit was to assess the effectiveness of the procurement and contracting associated with:

  • the design, development and delivery of government advertising campaigns by Commonwealth departments; and
  • the operation of the Central Advertising System (CAS).
Entity
Department of the Prime Minister and Cabinet; Department of Finance and Deregulation; Department of Education, Employment and Workplace Relations; Department of Health and Ageing; Attorney-General's Department
Published: Wednesday 27 June 2012
Published

To assess the extent to which agencies create, manage and dispose of records in accordance with key business, legal and policy requirements.

The agencies included in the audit were the: Australian Customs and Border Protection Service (Customs); Department of Immigration and Citizenship (DIAC); and the Department of the Treasury (Treasury). The audit also considered the Archives' response to Recommendation No. 1 from ANAO Audit Report No.6 2006, 07 Recordkeeping including the Management of Electronic Records, including whether they had clarified Australian Government records management requirements for agencies.

Entity
Across agencies
Published: Wednesday 6 May 2015
Published

The audit objective was to assess the effectiveness of the Department of Human Services’ administration of the Assistance for Isolated Children Scheme.

Entity
Department of Human Services
Contact

Please direct enquiries relating to reports through our contact page.

Published: Wednesday 9 February 2011
Published

The objective of the audit was to assess the effectiveness of DHS' management of the tender process for a replacement BasicsCard to support the delivery of the income management scheme.

In conducting the audit, the Australian National Audit Office (ANAO) assessed the following five key areas of the replacement BasicsCard procurement process, which are described in the Department of Finance and Deregulation's (Finance) Guidance on the Mandatory Procurement Procedures :

• planning for the procurement;
• preparing to approach the market;
• approaching the market;
• evaluating tender submissions; and
• concluding the procurement, including contract negotiation.

Entity
Department of Human Services
Published: Wednesday 8 February 2012
Published

The audit objectives were:

  • to assess the effectiveness of the revised certification process in promoting compliance of government advertising campaigns (campaigns) with the March 2010 Guidelines on Information and Advertising Campaigns by Australian Government Departments and Agencies (2010 Guidelines);
  • to assess the effectiveness of agency administration in developing campaigns and implementing key processes against the requirements of the campaign advertising framework;
  • to assess the effectiveness of Finance’s administration of the campaign advertising framework; and
  • to assess the effect on campaigns of an exemption from the 2010 Guidelines.
Entity
Across Agencies
Published: Thursday 15 June 2023
Published

The objective of this audit was to assess the effectiveness of the Australian Competition and Consumer Commission's probity management.

Entity
Australian Competition and Consumer Commission
Contact

Please direct enquiries through our contact page.

Published: Tuesday 12 December 2017
Published

The audit objective was to assess the effectiveness of the Department of Industry, Innovation and Science in administering the low emission technologies for fossil fuels (LETFF) program.

Entity
Department of Industry, Innovation and Science
Contact

Please direct enquiries relating to reports through our contact page.

Published: Tuesday 13 September 2016
Published

The objective of the audit was to assess whether the Department of Immigration and Border Protection (DIBP) had appropriately managed the procurement of garrison support and welfare services at offshore processing centres in Nauru and Papua New Guinea (Manus Island); and whether the processes adopted met the requirements of the Commonwealth Procurement Rules (CPRs) including consideration and achievement of value for money.

Entity
Department of Immigration and Border Protection
Contact

Please direct enquiries relating to reports through our contact page.

Published: Wednesday 9 March 2005
Published

Given the importance of customer feedback to Centrelink's business, the ANAO considered it timely to conduct a series of performance audits relating to Centrelink's customer feedback systems, particularly in relation to its delivery of the services then provided on behalf of FaCS. The overarching objective of this series of ANAO performance audits of Centrelink's customer feedback systems was to assess whether Centrelink has effective processes and systems for gathering, measuring, reporting and responding effectively to customer feedback, including in relation to customer satisfaction with Centrelink services and processes.

Entity
Centrelink
Published: Wednesday 26 June 2013
Published

The audit objectives were to assess the effectiveness of:

  • selected agencies’ administration in developing advertising campaigns and implementing key processes against the requirements of the Australian Government’s campaign advertising framework, and other key legal and administrative requirements; and
  • the ongoing administration of the campaign advertising framework.
Entity
Across Entities
Contact

Please direct enquiries relating to reports through our contact page.

Published: Tuesday 13 June 2006
Published

The audit objective was to form an opinion on the adequacy of a select group of Australian Government agencies' management of Internet security, including following-up on agencies' implementation of recommendations from the ANAO's 2001 audit. The agencies audited were Australian Customs Service (ACS), Australian Federal Police (AFP), Australian Radiation Protection and Nuclear Safety Agency (ARPANSA), Department of Employment and Workplace Relations (DEWR), Department of Industry, Tourism and Resources (DITR) and Medicare Australia. Factors considered in selecting agencies were agency size based on funding levels, whether the agency was included in ANAO's 2001 audit (ACS, ARPANSA, and DEWR), whether the agency's ICT was managed in-house or outsourced, and the nature of the agency's website (that is, general or restricted access).

Entity
across agencies
Published: Wednesday 12 July 2017
Published

The audit objective was to assess whether the Department of Employment effectively designed and monitors the progress of the jobactive program.

Entity
Department of Employment
Contact

Please direct enquiries relating to reports through our contact page

Published: Tuesday 9 October 2018
Published

The objective of the audit was to assess whether effective arrangements have been established by Finance to achieve value for money outcomes for Commonwealth leased office property.

Entity
Department of Finance
Contact

Please direct enquiries through our contact page.

Responded: Wednesday 23 September 2015
Response provided

The Auditor-General (A/g) responded on 23 September 2015 to correspondence from Senator Nick Xenophon on 8 September 2015 regarding florist at Parliament House, DPS and LGW Design.

Contact

Please direct enquiries relating to requests for audit through our contact page.

Published: Wednesday 14 August 2013
Published

The objective of the audit was to assess the effectiveness of the administration, by DoHA and the Commonwealth partners, of the 2008 and 2011 Heads of Agreement for the management, operation and funding of the Mersey Community Hospital (The Commonwealth partners for this audit were the Tasmanian Government Department of Health and Human Services and the Tasmanian Health Organisation – North West).

Entity
Department of Health and Ageing; Department of Health and Human Services, Tasmania; Tasmanian Health Organisation, North West
Contact

Please direct enquiries relating to reports through our contact page.

Published: Wednesday 9 March 2005
Published

Given the importance of customer feedback to Centrelink's business, the ANAO considered it timely to conduct a series of performance audits relating to Centrelink's customer feedback systems, particularly in relation to its delivery of the services then provided on behalf of FaCS. The overarching objective of this series of ANAO performance audits of Centrelink's customer feedback systems was to assess whether Centrelink has effective processes and systems for gathering, measuring, reporting and responding effectively to customer feedback, including in relation to customer satisfaction with Centrelink services and processes.

Entity
Centrelink
Published: Thursday 15 July 2010
Published

The objective of the audit was to assess the effectiveness of the selection, implementation, operation and monitoring of FRCs by AGD and FaHCSIA. The three main criteria for this audit assessed whether AGD and FaHCSIA had effectively:

  • planned and implemented the FRC initiative, including the FRC selection and funding processes;
  • undertaken administration activities to guide the operation and progress of the FRC initiative towards meeting its objectives; and
  • monitored, evaluated and reported on the performance of FRCs.
Entity
Attorney-General's DepartmentDepartment of Families, Housing, Community Services and Indigenous Affairs
Published: Tuesday 10 November 2015
Published

The audit objective was to assess the effectiveness of the Department of the Environment’s and the Australian Customs and Border Protection Service’s management of compliance with the wildlife trade regulations under Part 13A of the Environment Protection and Biodiversity Conservation Act 1999.

Entity
Department of the Environment; Department of Immigration and Border Protection
Contact

Please direct enquiries relating to reports through our contact page.

Published: Tuesday 21 August 2012
Published

The objective of the audit was to assess the effectiveness of the Department of Resources, Energy and Tourism’s administration of the Renewable Energy Demonstration Program (REDP), including progress towards achieving the programʹs objectives.

The audit examined whether the department had established effective arrangements to:

  • implement REDP, including governance arrangements;
  • assess applications for REDP funding assistance and recommend projects to the Minister for funding approval;
  • negotiate funding agreements for approved projects; and
  • monitor progress towards the achievement of the REDP objective.
Entity
Department of Resources, Energy & Tourism
Published: Thursday 3 December 2015
Published

The objective of the audit was to assess the effectiveness of Indigenous Business Australia’s management and implementation of the Indigenous Home Ownership Program.

Entity
Indigenous Business Australia
Contact

Please direct enquiries relating to reports through our contact page.

Published: Tuesday 29 May 2018
Published

The audit objective was to review the effectiveness of the Department of Defence’s (Defence) arrangements for delivering selected non-platform sustainment.

Entity
Department of Defence
Contact

Please direct enquiries relating to reports through our contact page.

Published: Wednesday 9 March 2005
Published

Given the importance of customer feedback to Centrelink's business, the ANAO considered it timely to conduct a series of performance audits relating to Centrelink's customer feedback systems, particularly in relation to its delivery of the services then provided on behalf of FaCS. The overarching objective of this series of ANAO performance audits of Centrelink's customer feedback systems was to assess whether Centrelink has effective processes and systems for gathering, measuring, reporting and responding effectively to customer feedback, including in relation to customer satisfaction with Centrelink services and processes.

Entity
Centrelink
Published: Wednesday 19 October 2016
Published

The objectives of the audit were to:

  • assess the effectiveness of the ongoing administration of the Australian Government’s campaign advertising framework; and
  • assess the effectiveness of the selected entities’ administration in developing advertising campaigns and implementing key processes against the requirements of the campaign advertising framework applying at the time, and relevant legal and government policy requirements.
Entity
Department of Finance; Department of the Treasury; Department of Education and Training; Department of Immigration and Border Protection
Contact

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Published: Wednesday 9 March 2005
Published

Given the importance of customer feedback to Centrelink's business, the ANAO considered it timely to conduct a series of performance audits relating to Centrelink's customer feedback systems, particularly in relation to its delivery of the services then provided on behalf of FaCS. The overarching objective of this series of ANAO performance audits of Centrelink's customer feedback systems was to assess whether Centrelink has effective processes and systems for gathering, measuring, reporting and responding effectively to customer feedback, including in relation to customer satisfaction with Centrelink services and processes.

Entity
Centrelink
Published: Wednesday 4 February 2009
Published

The objectives of this audit were to:

  • examine whether the appointment of CMAX Communications Pty Ltd as a provider of communications support and advice for the 2020 Summit was consistent with the Commonwealth procurement framework and sound principles of public administration; and
  • assess the effectiveness of the administration of the CMAX Communications contract by PM&C.
Entity
Department of the Prime Minister and Cabinet
Published: Wednesday 3 June 2015
Published

The audit objective was to assess the effectiveness of the Department of Veterans’ Affairs administration of the Repatriation Transport Scheme.

Entity
Department of Veterans' Affairs
Contact

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Published: Monday 30 March 2020
Published

The audit objective was to examine the efficiency of the Office of the Commonwealth Director of Public Prosecutions' (CDPP's) case management.

Entity
Office of the Commonwealth Director of Public Prosecutions
Contact

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Published: Wednesday 31 May 2017
Published

The objective of the audit was to assess the effectiveness of Australian Government-funded aged care services delivered to Aboriginal and Torres Strait Islander people.

Please note: Aboriginal and Torres Strait Islander people should be aware that this website may contain images of deceased people.

Entity
Department of Health; Australian Aged Care Quality Agency
Contact

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Published: Wednesday 7 February 2007
Published

The objectives of the audit were to:

  • examine Customs' management of the CMR project; and
  • determine whether the ICS and CCF met:
    • project and operational objectives; and
    • user capability and functionality requirements.

Particular emphasis was given to the following areas:

  • the project management framework that supported the CMR project;
  • implementation arrangements for the ICS; and
  • ongoing operational arrangements.

After this audit commenced, Customs engaged Booz Allen Hamilton to undertake a separate review of the ICS. The purpose of that review was to provide Customs with a forward looking report on the lessons to be learned from the implementation of the ICS, its current status and the opportunities to enhance benefits for both Government and industry. The ANAO consulted closely with the Booz Allen Hamilton team and is supportive of the recommendations in their report, which was released in May 2006. The review made thirteen recommendations relating to the ongoing management and governance of the Cargo Management Re-engineering Program at both strategic and tactical levels.

Entity
Australian Customs Service
Published: Monday 24 February 2025
Published

The objective of the audit was to assess whether the Australian Taxation Office has effective arrangements in place to support the adoption of Artificial Intelligence.

Entity
Australian Taxation Office
Contact

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Published: Thursday 24 April 2008
Published

The objective of the audit was to evaluate the Tax Office's corporate management of data matching, including analytics.

The ANAO examined the Tax Office's strategic goals and governance arrangements for data matching and analytics, its compliance with privacy requirements and whether the Tax Office is achieving intended results, which include revenue collection, optimised compliance and provision of improved services to taxpayers.

Tax Office executives have been increasingly drawing on the interrelationships and conceptual commonalities of Tax Office data matching and analytics activity. Accordingly, the audit included these relationships and conceptual commonalities within the scope of the audit. The audit was guided, therefore, by a broader definition of ‘data matching': meaning ‘finding relationships and patterns in large volumes of data'. This includes the more traditional idea of data matching as ‘bringing together data from different sources and comparing it'.

Entity
Australian Taxation Office
Published: Monday 24 May 2010
Published

The objective of this audit was to examine the effectiveness of Medicare Australia's administration of the PBS. In assessing the objective, the audit considered three key areas:

  • Medicare Australia's relationship with the PBS policy agency (DoHA) and service delivery policy agency (Department of Human Services (DHS));
  • the management arrangements and processes underpinning Medicare Australia's delivery of the PBS (including the means by which Medicare Australia gains assurance over the integrity of the PBS); and
  • how Medicare Australia undertakes its three main responsibilities relating to the delivery of the PBS, namely: approving pharmacies; approving authority prescriptions; and processing PBS claims.
Entity
Medicare Australia; Department of Human Services; Department of Health and Ageing
Published: Tuesday 22 November 2011
Published

The objective of the audit was to assess the effectiveness of DIT’s and Centrelink’s1 administration of TFES.

[1] From 1 July 2011, Centrelink became a master program within DHS.

Entity
Department of Infrastructure and Transport, Department of Human Services
Published: Thursday 28 March 2024
Published

The Australian National Audit Office Enterprise Agreement 2024–2027 was approved by the Fair Work Commission (FWC) on 22 March 2024 and operates from 29 March 2024. The agreement will nominally expire on 28 February 2027. The signatories page of this agreement is available on the FWC website.

Contact

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Published: Thursday 2 March 2006
Published

The objective of this audit was to assess DIMIA's management of the tender, evaluation and contract negotiation processes for the Detention Services Contract. Specifically, the audit considered DIMIA's processes for determining value for money based on the department's: evaluation of the request for tender, including the announcement of the preferred tenderer; negotiations with the successful and unsuccessful tenderers; and management of liability, indemnity and insurance.

Entity
Department of Immigration and Multicultural Affairs
Published: Tuesday 8 August 2017
Published

The audit objective is to examine the effectiveness of measures taken to strengthen the protection of Australia’s missions and staff overseas.

Entity
Department of Foreign Affairs and Trade
Contact

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Published: Wednesday 30 October 2013
Published

The objective of the audit was to examine the effectiveness of Defence’s implementation of reforms to capability development since the introduction of the two-pass process for government approval of capability projects and government’s acceptance of the reforms recommended by the Mortimer Review. The scope of this audit included the requirements phase and, to a limited extent, the acquisition phase of major capability development projects, focusing upon changes flowing from the major reforms.

Entity
Department of Defence
Contact

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Published: Wednesday 21 April 2010
Published

During the preparation of the ANAO's Planned Audit Work Program 2006–07, JSCEM suggested that the ANAO consider a possible performance audit into the efficiency and effectiveness of the AEC's management of elections. JSCEM's suggestion was considered in the planning and preparation for this performance audit, which focuses primarily on the AEC's administration of the CEA in the lead-up to and conduct of the 2007 general election.

Entity
Australian Electoral Commission
Published: Tuesday 17 February 2015
Published

The objective of the audit was to assess the effectiveness of the Attorney-General’s Department’s administration of the Indigenous Legal Assistance Programme.

Entity
Attorney-General's Department
Contact

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Published: Friday 28 September 2018
Published

The objective of the audit was to assess whether the Department of the Prime Minister and Cabinet effectively manages the Regional Network.

Entity
Department of the Prime Minister and Cabinet
Contact

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Published: Thursday 16 June 2011
Published

The audit objective was to assess the effectiveness of monitoring arrangements (by the Accreditation Agency) and compliance activities (by DoHA) put in place to achieve residential aged care homes’ compliance with the Accreditation Standards and their other, related, responsibilities under the Act and its associated instruments.

The ANAO’s assessment considered whether:

— a sector-wide compliance strategy was in place and aligned with effective monitoring and compliance activities at the operational level;
— there was a clear articulation of the separat but complementary roles and responsibilities of DoHA and the Accreditation Agency; and
— performance information gathered by both agencies to support public reporting and business improvements was useful and enabled comparison of performance over time.

Entity
Department of Health and Ageing; Aged Care Standards and Accreditation Agency Ltd
Published: Tuesday 21 April 2015
Published

The audit objective was to examine Defence’s administration of Materiel Sustainment Agreements (MSAs) and the contribution made by MSAs to the effective sustainment of specialist military equipment.

Entity
Department of Defence; Defence Materiel Organisation
Contact

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Published: Thursday 25 January 2007
Published

The objective of this audit was to determine whether Health adequately assessed the State and Territory Governments' compliance with their obligations under the terms of the AHCAs. In conducting the audit, ANAO addressed the following criteria:

  • if Health assessed whether the States and Territories were adhering to the AHCAs clause 6 principles that all eligible persons had equitable access to free public health and emergency services on the basis of clinical need within an appropriate period;
  • if Health assessed whether the States and Territories were increasing their own source funding at the rate specified in the AHCAs; and
  • if Health assessed whether the States and Territories were meeting the performance reporting requirements set out in the AHCAs.
Entity
NO-DEPTS-LISTED
Published: Tuesday 26 June 2007
Published

The objective of the audit was to assess the effectiveness of procedures and processes used by DEST and the ATO to record HECS–HELP student loans. To achieve this, the ANAO assessed the performance of DEST and the ATO against three criteria as follows:

  • DEST monitored student contributions set by higher education providers for consistency with Australian Government policy;
  • DEST paid HECS–HELP advance payments to higher education providers based on sound estimates, and recorded, reconciled and reported these payments; and
  • the ATO has established procedures and processes to correctly record HECS–HELP loans against student tax records.
Entity
NO-DEPTS-LISTED
Published: Tuesday 22 January 2008
Published

The current audit has focussed on Stage 2 of the Scheme. Its objective was to assess whether ACIS is being administered effectively by DIISR and, as relevant, by Customs. In particular, the audit examined the department's arrangements for:

  • assessing the eligibility of participants to receive duty credits;
  • calculating duty credits accurately and adhering to the funding limits for the Scheme;
  • checking the integrity of participants' claims, which are self-assessed;
  • accounting for the duty credits transferred to and used at Customs; and
  • measuring and reporting on the performance of ACIS.

The audit also followed up on whether the ANAO's previous recommendations have been addressed.

Entity
Department of Innovation, Industry, Science and Research; Australian Customs Service
Published: Thursday 19 July 2007
Published

The audit objective was to form an opinion on the effectiveness of DEST's planning, assessment, and Funding Agreements management for the Australian Technical Colleges programme. At the time of the audit fieldwork (prior to the 2007–08 Budget) the Government had announced the establishment of 21 of the then target of 25 colleges. After fieldwork was completed the Government announced its intention to fund an additional three colleges in three new regions.

The criteria for this audit were designed to test whether DEST's management of the programme complied with its plans, procedures and guidelines, with the Act, and better practices for grants administration. For these purposes, the ANAO focused on DEST's:

  • planning for the implementation of the programme;
  • assessment of proposals to establish and operate the colleges; and
  • management of the Funding Agreements.
Entity
Department of Education, Science and Training
Published: Wednesday 2 February 2011
Published

The audit examined the effectiveness of DEEWR's: administrative framework for the program; management of the application, assessment and funding processes; and monitoring of and reporting on the program's performance.

In order to form an opinion against the audit objective, the ANAO primarily conducted fieldwork and documentation reviews at DEEWR's central office. A stratified random sample (in order to provide for representation from states, territories and school sectors) of 74 applications from Rounds 1 and 2 was also selected for detailed examination. Through this sample, the ANAO sought to determine whether funding applications had been assessed in accordance with the established assessment criteria and that quality assurance mechanisms for the assessment process were effective.

Entity
Department of Education, Employment and Workplace Relations