1836 Items found
Published: Wednesday 10 February 2016
Published

The audit objective was to assess the effectiveness of the administration of the Commonwealth Scientific and Industrial Research Organisation's (CSIRO's) Gift to the Science and Industry Endowment Fund.

Entity
Commonwealth Scientific and Industrial Research Organisation (CSIRO)
Contact

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Published: Wednesday 14 February 2018
Published

The objective of the audit was to assess the effectiveness of the Department of the Prime Minister and Cabinet’s management of the Australian Government’s Register of Lobbyists.

Entity
Department of the Prime Minister and Cabinet
Contact

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Responded: Monday 1 April 2019
Response provided

The Auditor-General responded on 18 March 2019 to correspondence from the Hon. Shayne Neumann MP dated 19 February 2019 and 14 March 2019.  The Auditor-General further responded on 1 April 2019. The correspondence from Mr Neumann requested that the Auditor-General conduct an audit into the circumstances surrounding the Department of Home Affairs' procurement of garrison support and welfare services in Papua New Guinea. 

Contact

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Responded: Friday 9 September 2022
Response provided

The Auditor-General responded on 9 September 2022 to correspondence from Senator the Hon Jonathon Duniam dated 17 August 2022, requesting that the Auditor-General provide feedback on the University of Tasmania's proposal to relocate the Sandy Bay campus to Hobart CBD. 

Contact

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Published: Wednesday 26 June 2019
Published

The objective of the audit was to assess whether the Australian Taxation Office and the Department of Agriculture have effectively administered the Farm Management Deposits (FMD) Scheme.

Entity
Department of Agriculture; Australian Taxation Office (ATO); Department of the Treasury
Contact

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Published: Thursday 25 June 2015
Published

The objective of the audit was to assess the effectiveness of the Australian Taxation Office’s administration of capital gains tax for individual and small business taxpayers.

Entity
Australian Taxation Office
Contact

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Published: Tuesday 13 September 2016
Published

The objective of the audit was to assess whether the Department of Immigration and Border Protection (DIBP) had appropriately managed the procurement of garrison support and welfare services at offshore processing centres in Nauru and Papua New Guinea (Manus Island); and whether the processes adopted met the requirements of the Commonwealth Procurement Rules (CPRs) including consideration and achievement of value for money.

Entity
Department of Immigration and Border Protection
Contact

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Published: Thursday 27 November 2014
Published

The objective of the audit was to assess the effectiveness of the design and conduct of the third and fourth funding rounds of the Regional Development Australia Fund.

Entity
Department of Infrastructure and Regional Development
Contact

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Responded: Thursday 29 July 2021
Response provided

The Auditor-General responded on 29 July 2021 to correspondence from Ms Michelle Rowland MP and Senator Kimberley Kitching dated 9 July 2021, requesting that the Auditor-General conduct an investigation to examine NBN Co Limited executive bonuses for the 2019–2020 financial year and the legitimacy of the underlying targets to which the bonuses were linked. 

Contact

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Responded: Friday 22 October 2021
Response provided

The Auditor-General responded on 22 October 2021 to correspondence from Senator Mehreen Faruqi dated 27 September 2021, requesting that the Auditor-General conduct an investigation to examine the administration of the Australian Research Council's funding application processes. 

Contact

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Published: Thursday 11 December 2014
Published

The audit objective was to assess the effectiveness of Health's implementation of the Diagnostic Imaging Review Reform Package, some three years into the five year reform period.

Entity
Department of Health
Contact

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Published: Monday 5 November 2018
Published

The objective of the audit was to assess the effectiveness of the design and implementation of the Department of Human Services' Quality Framework.

Entity
Department of Human Services
Contact

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Published: Thursday 29 June 2023
Published

The objective of this audit was to examine the effectiveness of the Department of Defence’s development and implementation of Australia’s approach to providing military assistance to the Government of Ukraine.

Entity
Department of Defence
Contact

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Published: Tuesday 5 May 2015
Published

The objective of the audit was to assess the effectiveness of the Department of the Prime Minister and Cabinet’s management of initiatives to supply low aromatic fuel to Indigenous communities.

Entity
Department of the Prime Minister and Cabinet
Contact

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Published: Friday 29 September 2017
Published

The audit objective was to assess the effectiveness of the Department of Communications and the Arts’ contract management of selected telephone universal service obligations.

Entity
Department of Communications and the Arts
Contact

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Published: Wednesday 5 November 2014
Published

The objective of the audit was to assess the effectiveness of the Australian Taxation Office’s administration of annual compliance arrangements with large corporate taxpayers.

Entity
Australian Taxation Office
Contact

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Responded: Wednesday 19 July 2017
Response provided

The Auditor-General responded on 14 December 2016, and followed-up on 19 July 2017, to correspondence from Senator Kakoschke-Moore on 14 November 2016 requesting that the Auditor-General conduct an audit of the National Affordable Housing Agreement (NAHA).

Contact

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Published: Wednesday 12 October 2011
Published

This audit focuses on the NBA’s role in managing the nations blood supply, bearing in mind the NBA’s legislative responsibilities, national policy objectives and ongoing blood sector reforms.

Entity
National Blood Authority
Published: Wednesday 3 June 2015
Published

The objective of the audit was to assess the effectiveness of the Australian Taxation Office's activities to promote employer compliance with Superannuation Guarantee obligations.

Entity
Australian Taxation Office
Contact

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Published: Wednesday 31 August 2016
Published

The audit objective was to assess the effectiveness of the Department of Infrastructure and Regional Development's regulation of passenger security screening at Australian domestic airports.

Entity
Department of Infrastructure and Regional Development
Contact

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Responded: Monday 18 November 2019
Response provided

The Auditor-General responded on 18 November 2019 to correspondence from Mr Andrew Giles MP, requesting that the Auditor-General conduct an investigation to examine the effectiveness of the procurement to deliver a new global visa processing system.

Contact

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Published: Wednesday 8 December 2021
Published

The audit objective was to assess the effectiveness of the management of international travel restrictions during the COVID-19 pandemic.

Entity
Across Entities
Contact

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Published: Thursday 4 June 2015
Published

The objective of this audit was to assess the effectiveness of Finance’s administration of travel entitlements provided to Parliamentarians.

Entity
Department of Finance
Contact

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Responded: Thursday 12 April 2018
Response provided

The Auditor-General responded on 23 November 2017 to correspondence from Senators Abetz, Paterson and Reynolds dated 27 October 2017, requesting that the Auditor-General undertake an examination of the administration and governance arrangements relating to the Student Services and Amenities Fee (SSAF). Following a request from Senator Abetz on 17 January 2018 for a more detailed response, the Auditor-General followed-up on 5 April 2018.

Contact

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Published: Tuesday 10 March 2015
Published

The objective of the audit was to examine the effectiveness of the Department of Defence’s planning, budgeting and implementation of an electronic health records solution for Defence personnel.

Entity
Department of Defence
Contact

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Responded: Monday 31 August 2020
Response provided

The Auditor-General responded on 31 August 2020 to correspondence from Mr Stephen Jones MP dated 5 August 2020, requesting that the Auditor-General review the integrity and performance of the Government’s early release scheme for superannuation, as established through the Coronavirus Economic Response Omnibus Package Act 2020

Contact

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Published: Monday 11 October 2021
Published

The audit objective was to assess whether the Department of Home Affairs is effectively managing the Civil Maritime Surveillance Services contract.

Entity
Department of Home Affairs/Australian Border Force
Contact

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Responded: Tuesday 5 January 2021
Response provided

The Auditor-General responded on 5 January 2021 to correspondence from Ms Kristy McBain MP dated 14 December 2020, requesting that the Auditor-General review the governance and outcomes of a 2019 tender process seeking leased office accommodation for the Department of Defence. 

Contact

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Published: Wednesday 31 August 2016
Published

The objective of the audit was to assess whether select Australian Government entities are effectively managing and controlling the use of Commonwealth credit and other transaction cards for official purposes in accordance with legislative and policy requirements.

Entity
Department of Immigration and Border Protection; Fair Work Ombudsman; Australian Public Service Commission
Contact

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Published: Monday 7 November 2016
Published

The objective of this audit was to examine the effectiveness of the Department of Social Services’ administration of NRAS allocations; processing of market rent valuations, statements of compliance and incentive payments; and the supporting business systems and processes.

Entity
Department of Social Services
Contact

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Responded: Friday 21 March 2025
Response provided

The Auditor-General responded on 21 March 2025 to correspondence from Ms Kylea Tink MP dated 28 February 2025, requesting that the Auditor-General conduct an investigation to examine the defence export permit approvals process.

Contact

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Published: Wednesday 10 June 2015
Published

The objective of the audit was to assess the effectiveness of the administration of the Defence Home Ownership Assistance Scheme by the Department of Defence and the Department of Veterans’ Affairs.

Entity
Department of Defence; Department of Veterans' Affairs
Contact

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Responded: Monday 7 June 2021
Response provided

The Auditor-General responded on 7 June 2021 to correspondence from Senator Sarah Hanson-Young dated 10 May 2021, requesting that the Auditor-General conduct an investigation to examine the federal government’s spending on offsets for the Western Sydney Airport.

Contact

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Responded: Wednesday 25 September 2024
Response provided

The acting Auditor-General responded on 24 September 2024 to correspondence from Senator the Hon Richard Colbeck dated 27 August 2024, requesting that the Auditor-General conduct an investigation to examine the COVID-19 Vaccine Claims Scheme.

Contact

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Responded: Wednesday 18 June 2025
Response provided

The Auditor-General responded on 18 June 2025 to correspondence from Senator David Shoebridge dated 23 May 2025, requesting that the Auditor-General conduct a review of the expenditure and disclosures of the Federal Court. 

Contact

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Responded: Friday 29 March 2019
Response provided

The Auditor-General responded on 29 March 2019 to the follow-up correspondence from the Hon. Mark Dreyfus QC MP dated 26 March 2019. Mr Dreyfus requested that the Auditor-General extend his investigation to look at the conduct of a range of parties in relation to the announcement of grants. This is in addition to the request to investigate the conduct of a range of parties in relation to the announcement of the grant to the Yankalilla Bowling Club, which was the subject of the original correspondence dated 24 February 2019. 

Contact

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Published: Tuesday 20 September 2016
Published

The objective of the audit was to assess the effectiveness of the design process for the Rural Research and Development for Profit Programme, including performance measurement and reporting arrangements.

Entity
Department of Agriculture and Water Resources; Department of the Prime Minister and Cabinet
Contact

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Responded: Thursday 4 February 2021
Response provided

The Auditor-General responded on 4 February 2021 to correspondence from Senator Sarah Hanson-Young dated 14 January 2021, requesting that the Auditor-General conduct an audit of the approval of the Yeelirrie uranium mine by the Federal Government in 2019.

Contact

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Responded: Friday 29 March 2019
Response provided

The Auditor-General responded on 29 March 2019 to correspondence from Ms Cathy McGowan AO MP dated 5 March 2019, requesting that the Auditor-General investigate the conduct of a range of parties in relation to the announcement of grants under Round 3, Building Better Regions Fund. 

Contact

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Published: Monday 10 July 2017
Published

The objective of the audit was to assess the effectiveness of the Department of the Environment and Energy’s arrangements for the preparation and reporting of Australia’s greenhouse gas emissions estimates and projections.

Entity
Department of the Environment and Energy
Contact

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Published: Wednesday 14 December 2022
Published

The objective of this audit was to examine the effectiveness of selected non-corporate Commonwealth entities' arrangements for managing cyber security risks within their procurements and specific contracted providers under the Protective Security Policy Framework (PSPF).

Entity
Australian Federal Police; Australian Taxation Office; Department of Foreign Affairs and Trade
Contact

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Published: Thursday 1 September 2016
Published

The objective of this audit was to assess the effectiveness of the Department of Immigration and Border Protection’s administration of health services in onshore immigration detention.

Entity
Department of Immigration and Border Protection
Contact

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Published: Wednesday 19 October 2016
Published

The audit objective was to assess the departments of Health and Human Services’ administration, including oversight and monitoring arrangements, for the Indemnity Insurance Fund.

Entity
Department of Health; Department of Human Services
Contact

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Published: Thursday 27 February 2020
Published

The objective of the audit was to examine the effectiveness of spectrum reallocation to support the deployment of 5G services.

Entity
Department of Infrastructure, Transport, Regional Development and Communications; Australian Communications and Media Authority
Contact

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Published: Tuesday 29 May 2018
Published

The audit objective was to review the effectiveness of the Department of Defence’s (Defence) arrangements for delivering selected non-platform sustainment.

Entity
Department of Defence
Contact

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Published: Thursday 6 April 2023
Published

The objective of this audit was to assess the effectiveness of procurement complaints handling by the Australian Communications and Media Authority, the Department of Finance, the Department of Industry, Science and Resources and the Reserve Bank of Australia.

Entity
Across Entities
Contact

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Published: Tuesday 2 June 2015
Published

The objective of the audit was to assess the effectiveness of the Australian Securities and Investments Commission’s administration of enforceable undertakings.

Entity
Australian Securities and Investments Commission
Contact

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Published: Thursday 5 February 2015
Published

The objective of the audit was to assess the Australian Customs and Border Protection Service's administration of the Tariff Concession System.

Entity
Australian Customs and Border Protection Service
Contact

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Published: Wednesday 15 November 1995
Published

Audit Report No.5 1993-94, Explosive Ordnance, Department of Defence, was tabled in the Parliament in September 1993. The report was structured in three parts. The first part covered explosive ordnance (EO) issues common to all three Services; the second part focused on the management of explosive ordnance by the Navy; and the third part was a follow-up of the 1987 audit report on Air Force explosive ordnance. The report made 39 recommendations. Defence agreed to implement most of them.

It was considered timely to undertake a follow-up audit into key issues of the recommendations contained in the audit report, given the elapsed time since the report was tabled and the issues associated with public safety.

Entity
Department of Defence
Published: Tuesday 18 June 2013
Published

The objective of the audit was to assess the effectiveness of the Department of Veterans’ Affairs’ and the Department of Defence’s administration of the Australian Government’s $55 million support package announced in the May 2010 Budget for former F-111 fuel tank maintenance workers and their families. The audit examined the implementation of the 14 agreed recommendations in the Government Response to the 2009 Parliamentary Inquiry into the F-111 deseal/reseal issues, which formed the basis of the May 2010, F-111 support package.

Entity
Department of Veterans' Affairs; Department of Defence
Contact

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Published: Wednesday 23 June 2010
Published

The objective of the audit was to assess the effectiveness of the management of community intelligence by the Tax Office.

Entity
Australian Taxation Office
Published: Tuesday 27 June 2017
Published

The objective of the audit was to assess the effectiveness of the Department of Human Services’ implementation of myGov as at November 2016.

Entity
Department of Human Services; Digital Transformation Agency (DTA); Australian Taxation Office (ATO)
Contact

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Published: Wednesday 10 June 2015
Published

The objective of the audit was to assess whether selected entities had appropriately justified the use of limited tender procurement and whether processes adopted met the requirements of the Commonwealth Procurement Rules.

Entity
Australian Customs and Border Protection Services; Department of Foreign Affairs and Trade; Department of Human Services
Contact

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Responded: Tuesday 22 June 2021
Response provided

The Auditor-General responded on 22 June 2021 to correspondence from Mr Jason Falinski MP dated 27 May 2021, requesting that the Auditor-General conduct an investigation to examine concerns raised by Mr Falinski's constituent regarding the louvre windows selected by the appointed company for the Department of Defence building project — Cook and Tiroas Barracks, Vanuatu.

Contact

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Published: Monday 12 September 2016
Published

The objective of the audit was to assess the effectiveness of the Australian Taxation Office in achieving revenue commitments established under specific Budget-funded compliance measures.

Entity
Australian Taxation Office
Contact

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Published: Wednesday 3 June 2015
Published

The audit objective was to assess the effectiveness of the Department of Veterans’ Affairs administration of the Repatriation Transport Scheme.

Entity
Department of Veterans' Affairs
Contact

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Published: Thursday 25 June 2015
Published

The audit objective was to assess the effectiveness of Defence’s management of the acquisition of medium and heavy vehicles, associated modules and trailers for the Australian Defence Force.

Entity
Department of Defence; Defence Materiel Organisation
Contact

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Published: Tuesday 28 November 2017
Published

The Auditor-General undertook a limited assurance review of the Department of Agriculture and Water Resources’ assessment of the performance of New South Wales under the National Partnership Agreement on Implementing Water Reform in the Murray-Darling Basin relevant to the protection and use of environmental water for the 2014–15 and 2015–16 financial years.

Entity
Department of Agriculture and Water Resources
Contact

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Published: Tuesday 1 December 2015
Published

The audit objective was to assess the effectiveness of the Department of Health’s records management arrangements, including Health’s progress in transitioning to digital records management.

Entity
Department of Health
Contact

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Published: Thursday 1 September 2016
Published

The objective of the audit was to examine Defence’s progress since 2007 in introducing into service a fully capable Tiger fleet and cost-effective sustainment arrangements.

Entity
Department of Defence
Contact

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Published: Thursday 11 October 2018
Published

The objective of the audit was to assess the Moorebank Intermodal Company’s achievement of value for money and management of probity in its operations and procurement activities.

Entity
Moorebank Intermodal Company Limited (MIC); Department of Finance
Contact

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Published: Tuesday 16 May 2023
Published

The objective of this audit was to examine whether the selected entities within the Attorney-General’s portfolio have implemented all agreed recommendations from parliamentary committee and Auditor-General reports within the scoped timeframe.

Entity
Australian Federal Police; Attorney-General’s Department; Commonwealth Director of Public Prosecutions
Contact

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Published: Monday 17 February 2025
Published

The objective of this audit was to assess the efficiency and effectiveness of Australian Human Rights Commission’s handling of complaints.

Entity
Australian Human Rights Commission
Contact

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Published: Thursday 2 June 2022
Published

The objective of the audit was to examine whether the National Capital Authority’s procurement activities are complying with the Commonwealth Procurement Rules and demonstrating the achievement of value for money.

Entity
National Capital Authority
Contact

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Responded: Friday 22 November 2019
Response provided

The Auditor-General responded on 22 November 2019 to correspondence from Senator Katy Gallagher dated 25 October 2019, requesting that the Auditor-General conduct an investigation to examine government spending on external contractors and consultants. 

Contact

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Published: Wednesday 31 August 2016
Published

The audit objective was to assess the effectiveness of the Department of the Environment and Energy's award of funding under the 20 Million Trees Programme.

Entity
Department of the Environment and Energy
Contact

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Published: Tuesday 14 July 2015
Published

The objective of the audit was to assess the effectiveness of the Australian Communications and Media Authority’s regulation of unsolicited communications.

Entity
Australian Communications and Media Authority
Contact

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Published: Tuesday 19 December 2017
Published

The objective of the audit was to assess whether the contractual arrangements that have been put in place for the delivery of the Moorebank Intermodal Terminal (MIT) will provide value for money and achieve the Australian Government’s policy objectives for the project.

Entity
Moorebank Intermodal Company Limited; Department of Infrastructure and Regional Development; Department of Finance
Contact

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Published: Monday 16 November 2020
Published

The Auditor-General undertook a limited assurance review of the Department of Finance’s reporting and administration of the Advances to the Finance Minister (AFM) for the Period 26 September 2020 to 30 October 2020.

Entity
Department of Finance
Contact

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Published: Thursday 4 June 2015
Published

The objective of the audit was to assess the effectiveness of the award of funding under the first round of the Safer Streets programme.

Entity
Attorney-General's Department
Contact

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Published: Wednesday 27 June 2018
Published

The objective of this audit was to assess whether the Department of Veterans’ Affairs is efficiently delivering services to veterans and their dependents.

Entity
Department of Veterans' Affairs
Contact

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Published: Wednesday 30 June 2004
Published

The objective of this audit was to provide an independent assurance on the effectiveness of Defence's management of the acqusition of armoured infantry mobility vehicles (IMV) for the Australian Defence Force (ADF). The audit sought to identify the initial capability requirements; analyse the tendering and evaluation process; and examine the management of the project by Defence. As such, this was not an audit of contractor performance, but of the formation and contract management of the aquisition project by Defence.

Entity
Department of Defence
Published: Friday 19 December 2003
Published

The objective of the audit was to assess the Australian Agency for International Development's (AusAid) planning for, and management of, the delivery of aid to East Timor. The audit examined Australia's emergency and humanitarian response following the crisis in East Timor in 1999; AusAID's post-crisis strategy for assisting East Timor; coordination with overseas donors; and financial contributions to multilateral reconstruction assistance. Australia's bilateral assistance, comprising shorter-term transitional assistance and medium-term development assistance, was also examined.

Entity
Australian Agency for International Development (AusAID)
Published: Wednesday 4 June 2008
Published

The objective of this audit was to assess the effectiveness of DEEWR's administration of Job Network service fees. The ANAO examined DEEWR's arrangements to:

  • specify the nature and level of services to be supplied by JNMs and to communicate this to the JNMS;
  • calculate and pay service fees in accordance with the Employment Services Contract (ESC) 2006–2009 it has with JNMs; and
  • obtain assurance that JNMs have delivered services in accordance with the contract.
Entity
Department of Education, Employment and Workplace Relations
Responded: Thursday 1 August 2013
Response provided

The Auditor-General responded on 1 August 2013 to correspondence from Senator Nick Xenophon of 22 July 2013 on the By boat, no visa advertising campaign.

Contact

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Published: Friday 23 September 2005
Published

The audit objective was to examine the adequacy of Defence's and DMO's management of the nearly completed elements of Project Air 5276. The ANAO identified a number of causes for time delays and cost escalation in those elements. Those causes are outlined in the overall audit conclusions, to assist in the achievement of improvements in future planning and management of capital equipment acquisitions.

Entity
Department of Defence
Responded: Thursday 17 April 2025
Response provided

The Auditor-General responded on 17 April 2025 to correspondence from Senator the Hon Michaelia Cash dated 21 March 2025, requesting that the Auditor-General conduct an investigation to examine the Incolink grant. 

Contact

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Published: Wednesday 8 July 2015
Published

The objective of the audit was to assess the effectiveness of the administration of procurement initiatives to support opportunities for Indigenous Australians.

Entity
Department of Defence; Australian Taxation Office; Department of Human Services; Department of Employment; Department of Industry and Science; and Department of Education and Training
Contact

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Published: Thursday 25 February 2016
Published

The objective of the audit was to assess the effectiveness of the Australian Competition and Consumer Commission in managing compliance with fair trading obligations.

Entity
Australian Competition and Consumer Commission (ACCC)
Contact

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Published: Monday 24 May 2010
Published

The objective of this audit was to examine the effectiveness of Medicare Australia's administration of the PBS. In assessing the objective, the audit considered three key areas:

  • Medicare Australia's relationship with the PBS policy agency (DoHA) and service delivery policy agency (Department of Human Services (DHS));
  • the management arrangements and processes underpinning Medicare Australia's delivery of the PBS (including the means by which Medicare Australia gains assurance over the integrity of the PBS); and
  • how Medicare Australia undertakes its three main responsibilities relating to the delivery of the PBS, namely: approving pharmacies; approving authority prescriptions; and processing PBS claims.
Entity
Medicare Australia; Department of Human Services; Department of Health and Ageing
Published: Thursday 13 March 2014
Published

The objective of the audit was to assess the Australian Federal Police's (AFP’s) management of policing services at Australian international airports. In order to form a conclusion against this audit objective, the Australian National Audit Office (ANAO) examined if:

  • the transition to the 'All In' model of policing at airports (Project Macer) had been delivered effectively;
  • appropriate processes are in place for managing risk and operational planning;
  • effective stakeholder engagement, relationship management and information sharing arrangements are in place;
  • facilities at the airports are adequate and appropriate; and
  • appropriate mechanisms for measuring the effectiveness of policing at airports have been developed and implemented.
Entity
Australian Federal Police
Contact

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Responded: Monday 2 May 2022
Response provided

The Auditor-General responded on 2 May 2022 to correspondence from Senator Rex Patrick dated 5 April 2022, requesting that the Auditor-General conduct an investigation to examine the process in making statutory and other senior appointments across the whole government over the six months preceding the application of caretaker conventions prior to the 2022 Federal election. 

Contact

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Published: Wednesday 24 May 2006
Published

The audit objective was to assess Health's administration of primary care funding, with a focus on the administrative practices of the Primary Care Division and Health's State and Territory Offices. In forming an opinion on the audit objective, the ANAO reviewed 41 agreements, with a combined value of $252 million. The ANAO also reviewed relevant documentation and files, interviewed programme officers and met with a number of stakeholders. The audit comments on a range of issues, including the utility of funding agreements, monitoring, payments, and support for administrators.

Entity
Department of Health and Ageing
Published: Monday 12 September 2016
Published

The objective of the audit was to assess the effectiveness of the Clean Energy Regulator’s crediting and selection of carbon abatement to purchase under the Emissions Reduction Fund.

Entity
Clean Energy Regulator
Contact

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Published: Thursday 3 May 2012
Published

The audit objective was to assess the effectiveness of the Department of Veterans’ Affairs management of complaints and other feedback to support service delivery. The audit criteria were that DVA has:

  • a well-designed framework for managing complaints and other feedback;
  • effective processes and practices to manage complaints; and
  • appropriately analysed complaints to inform service delivery.
Entity
Department of Veterans' Affairs
Published: Tuesday 21 November 1995
Published

The purpose of the audit was to determine:

  • whether the planning and implementation of the DSS Teleservice project has been adequate to ensure successful operations;
  • the efficiency and administrative effectiveness of Teleservice Centre management practices;
  • whether Teleservice Centres have been successful in delivering the anticipated improvements to client service; and
  • what opportunities might be available for improvement in the operation of the Centres.

An important aim of the audit was to ascertain with DSS what value could be added by identifying more administratively effective and efficient means of managing and operating their Teleservice Centre network. In addition, the ANAO considered that the experience gained and lessons learned from the introduction of Teleservice operations by DSS could improve the planning and implementation of major technology-based operational and client service initiatives in the future, both in DSS and the Australian Public Service (APS) generally.

In carrying out the audit, the ANAO undertook an extensive examination of the Teleservice environment including:

  • examining the experience and practices of private sector call centre operations;
  • reviewing the DSS Teleservice network, involving detailed discussions with departmental officers, examining files and data and observing Teleservice Centre operations; as well as
  • consulting a range of community groups and government agencies familiar with DSS's Teleservice Centre services.
Entity
Department of Social Security
Published: Monday 2 August 2004
Published

The audit assessed whether Centrelink effectively manages customer debt, excluding debt relating to Family Tax Benefit, consistently across its network, ensuring integrity of payments made on behalf of the Department of Family and Community Services (FaCS). The audit assessed five components of Centrelink's debt management processes, including administration, prevention, identification, raising and recovery.

Entity
Centrelink
Published: Monday 9 September 2019
Published

The objective of this audit was to examine whether the Tourist Refund Scheme (TRS) is being effectively administered, with the appropriate management of risks.

Entity
Department of Home Affairs; Department of the Treasury; Australian Taxation Office (ATO)
Contact

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Published: Tuesday 12 July 2011
Published

The objective of the audit is to assess the effectiveness of the ADF’s mechanisms for learning from its military operations and exercises. In particular, the audit focused on the systems and processes the ADF uses for identifying and acting on lessons, and for evaluating performance. The ANAO also examined the manner in which information on lessons is shared within the ADF, with other relevant government agencies, and with international organisations. Reporting to Parliament was also considered.

Entity
Department of Defence
Responded: Friday 20 August 2021
Response provided

The Auditor-General responded on 20 August 2021 to correspondence from Mr Julian Hill MP dated 26 July 2021, requesting that the Auditor-General conduct an investigation to examine the efficiency, effectiveness, quality and integrity of partner visa processing by the Department of Home Affairs. 

The Auditor-General has received follow-up correspondence from Mr Julian Hill MP dated 27 August 2021.

Contact

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Published: Thursday 15 July 2010
Published

The objective of the audit was to assess the effectiveness of the selection, implementation, operation and monitoring of FRCs by AGD and FaHCSIA. The three main criteria for this audit assessed whether AGD and FaHCSIA had effectively:

  • planned and implemented the FRC initiative, including the FRC selection and funding processes;
  • undertaken administration activities to guide the operation and progress of the FRC initiative towards meeting its objectives; and
  • monitored, evaluated and reported on the performance of FRCs.
Entity
Attorney-General's DepartmentDepartment of Families, Housing, Community Services and Indigenous Affairs
Published: Wednesday 9 February 2011
Published

The objective of the audit was to assess the effectiveness of DHS' management of the tender process for a replacement BasicsCard to support the delivery of the income management scheme.

In conducting the audit, the Australian National Audit Office (ANAO) assessed the following five key areas of the replacement BasicsCard procurement process, which are described in the Department of Finance and Deregulation's (Finance) Guidance on the Mandatory Procurement Procedures :

• planning for the procurement;
• preparing to approach the market;
• approaching the market;
• evaluating tender submissions; and
• concluding the procurement, including contract negotiation.

Entity
Department of Human Services
Published: Tuesday 6 December 2005
Published

The objective of this audit was to assess the Private Health Insurance Administration Council's (PHIAC's) administrative effectiveness as a regulator of private health insurance. In making this assessment, the Australian National Audit Office (ANAO) addressed the following criteria: whether PHIAC monitored compliance with its legislative requirements and analysed related data; whether PHIAC addressed and managed non-compliance with its legislative requirements; and whether PHIAC's governance and organisation supported the performance of its legislative functions. Although the Department of Health and Ageing (Health) also has a role in the regulation of the private health insurance industry under the National Health Act 1953 (Health Act), Health's regulatory activities were outside the scope of this audit.

Entity
Private Health Insurance Administration Council
Published: Thursday 16 March 2006
Published

The objective of this performance audit was to assess whether DIMIA's information systems and business processes are effective in supporting APP to meet its border security and streamlined clearance objectives. In particular, the audit focused on the following: Mandatory APP - Stage 1 (MAPP1) project management; MAPP1 IT development and system performance; APP performance reporting; contract management; and financial management.

Entity
Department of Immigration and Multicultural Affairs
Published: Friday 26 August 2005
Published

The objective of the audit was to assess the Personnel Management Key Solution Project's planning and approval processes and its contract and project management. The audit addresses the scope of the delivered system, the expectations of end-users, and the system's ability to meet their capability requirements.

Entity
Department of Defence
Published: Friday 23 April 2004
Published

The objective of the audit was to provide assurance to Parliament concerning the adequacy of Defence preparedness management systems and to identify possible areas for improvement. The audit focused on the systems and processes that Defence uses to manage preparedness. We did not review the preparedness levels of specific capabilities, nor did we cover capital acquisition processes. The audit included coverage of: - preparedness systems architecture; - control and direction of preparedness; - coordination among contributors to preparedness; and - performance management and preparedness.

Entity
Department of Defence
Published: Tuesday 17 May 2011
Published

The objective of the audit was to assess whether Defence is effectively managing the EO Services Contract.

The audit focused mainly on Defence's contract management framework, including the arrangements to monitor the contractor’s performance in delivering services under the contract. The audit also examined the processes used by Defence to develop the current version of the contract and the extent to which the revised contract, as negotiated in 2006, provides an assurance of better value for money when compared to the original contract signed in 2001.

Entity
Department of Defence
Published: Wednesday 26 June 2013
Published

The audit objectives were to assess the effectiveness of:

  • selected agencies’ administration in developing advertising campaigns and implementing key processes against the requirements of the Australian Government’s campaign advertising framework, and other key legal and administrative requirements; and
  • the ongoing administration of the campaign advertising framework.
Entity
Across Entities
Contact

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Published: Thursday 25 November 2010
Published

The objective of the audit was to assess whether, in relation to appeals to the SSAT and the AAT, Centrelink undertakes its role effectively, so as to support the timely implementation of the Tribunals' decisions about customers' entitlements. In assessing Centrelink's performance, the ANAO examined whether:

  • the information provided by Centrelink, in relation to appeals to the SSAT and the AAT, effectively supported customers' and Tribunals' decision-making;
  • the relationships and administrative arrangements between Centrelink, DEEWR and FaHCSIA supported the effective management of the appeal process and the capture of issues that may have broader implications for legislation, policy and service delivery; and
  • Centrelink implemented SSAT and AAT decisions in an effective and timely manner.

The audit focused on the external review and appeal mechanisms and completes the cycle of audits on Centrelink's review and appeal system. The audit examined those appeals where an implementation action was required and did not consider SSAT and AAT appeals that were dismissed, withdrawn or were not within the Tribunals' jurisdiction.

Entity
Centrelink; Department of Education, Employment and Workplace Relations; Department of Families, Housing, Community Services and Indigenous Affairs
Responded: Thursday 24 September 2015
Response provided

The Auditor-General (A/g) responded on 24 September 2015 to correspondence from Senator Glenn Lazarus on 10 September 2015 regarding National Stronger Regions Fund.

Contact

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Published: Monday 21 September 2020
Published

The objective of this audit was to examine whether the Department of Infrastructure, Transport, Regional Development and Communications exercised appropriate due diligence in its acquisition of the ‘Leppington Triangle’ land for the future development of the Western Sydney Airport.

Entity
Department of Infrastructure, Transport, Regional Development and Communications
Contact

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Published: Wednesday 21 June 2006
Published

The objective of the audit was to assess whether FaCSIA administers grants effectively, according to better practice guidelines, and consistently across geographic areas and the range of programmes included in the scope of the audit. The scope of the audit included grants administered by FaCSIA between 1 July 2002 and 30 June 2005, relating to programmes falling within four of the five groups of programmes providing funding for families and communities namely: Community Support; Family Assistance; Childcare Support; and Youth and Student Support. In total, these groups involved total expenditure of some $533 million in 2004–05.

Entity
Department of Families Community Services and Indigenous Affairs
Published: Thursday 27 January 2005
Published

Medicare is Australia's universal health insurance scheme. Underpinning Medicare is one of Australia's largest and more complex computer databases the Medicare enrolment database. At the end of 2004 the Medicare enrolment database contained information on over 24 million individuals. This audit examines the quality of data stored on that database and how the Health Insurance Commission (HIC) manages the data.

Entity
Health Insurance Commission; Medicare Australia; Human Services
Published: Tuesday 23 September 2008
Published

The objective of the audit was to assess the effectiveness of the management and administration of the Communications Fund, including an assessment of:

  • the development and implementation of appropriate investment strategies; and
  • the robustness of the governance structures and controls relating to investment activities.
Entity
Department of Broadband, Communications and the Digital Economy; Department of Finance and Deregulation
Published: Wednesday 19 October 2005
Published

The audit assessed whether FaCS effectively undertakes its coordination, monitoring and other roles according to the CSTDA. The audit examined all disability services provided for under the CSTDA, except for disability employment services. The ANAO met relevant officers from FaCS' national office and State and Territory offices, and with 22 stakeholder organisations including: advocacy groups; peak national and State bodies representing the interests of disability service providers and people with disabilities; members of national and State Disability Advisory Bodies funded by FaCS; State and Territory governments; relevant Australian Government agencies; In particular, the Department of Health and Ageing and the Australian Institute of Health and Welfare. and local government bodies. Fieldwork for the audit was primarily undertaken during the period September 2004 to February 2005.

Entity
Department of Family and Community Services
Responded: Friday 15 October 2021
Response provided

The Auditor-General responded on 13 September 2021 to correspondence from Senator the Hon Eric Abetz dated 17 August 2021, requesting that the Auditor-General conduct an investigation to examine the Australian Broadcasting Corporation's (ABC's) payment of the damages and legal costs of one of its employees in a private defamation proceeding. 

The Auditor-General provided a follow-up response to Senator the Hon Eric Abetz on 15 October 2021. 

Contact

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Published: Monday 18 January 2021
Published

The objective of this audit was to assess whether the Australian Maritime Safety Authority is effectively managing the Search and Rescue Aircraft contract.

Entity
Australian Maritime Safety Authority
Contact

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Published: Tuesday 22 January 2008
Published

The current audit has focussed on Stage 2 of the Scheme. Its objective was to assess whether ACIS is being administered effectively by DIISR and, as relevant, by Customs. In particular, the audit examined the department's arrangements for:

  • assessing the eligibility of participants to receive duty credits;
  • calculating duty credits accurately and adhering to the funding limits for the Scheme;
  • checking the integrity of participants' claims, which are self-assessed;
  • accounting for the duty credits transferred to and used at Customs; and
  • measuring and reporting on the performance of ACIS.

The audit also followed up on whether the ANAO's previous recommendations have been addressed.

Entity
Department of Innovation, Industry, Science and Research; Australian Customs Service
Responded: Monday 28 April 2025
Response provided

The Auditor-General responded on 28 April 2025 to correspondence from Senator the Hon Anne Ruston dated 31 March 2025, requesting that the Auditor-General conduct an investigation to examine a grant awarded to the Gallipoli Turkish Cultural Foundation.

Contact

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Published: Tuesday 23 November 2004
Published

The audit examined the financial management of all Special Appropriations in the period 1998-99 to 2002-03, with the exception of those related to Special Accounts and those administered by Government Business Enterprises. The audit objectives were to: identity all Special Appropriations and ascertain which entities are responsible for their financial management and reporting; and assess entities' financial management and reporting of Special Appropriations against the Commonwealth's financial management and reporting frameworks.

Entity
Across Entities
Published: Wednesday 30 March 2011
Published

The objective of the audit was to assess the effectiveness of DFAT's management of the overseas leased estate. In particular, the audit examined whether DFAT:

  • has effective governance, reporting and funding arrangements in place to support the sound management and oversight of the overseas leased estate;
  • effectively manages overseas leased chancery and residential property on a day-to-day basis; and
  • manages relationships with landlords and attached agencies effectively and adequately consults with stakeholders.
Entity
Department of Foreign Affairs and Trade
Published: Friday 30 June 2017
Published

The Auditor-General undertook a limited assurance engagement of the Department of Finance’s management of the lease between the Commonwealth of Australia and the New South Wales Rifle Association over the Malabar Headland. The limited assurance engagement examined whether the management was, in all material respects, in accordance with the Commonwealth Property Management Framework.

Entity
Department of Finance; Department of the Environment and Energy
Contact

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Published: Thursday 5 February 2004
Published

The audit examined agency approaches to the management of intellectual property under its control, and identified themes common to the management of all types of intellectual property. The audit objective was to:

(i) form an opinion on whether Commonwealth agencies have systems in place to efficiently, effectively and ethically manage their intellectual property assets; and

(ii) identify areas for better practice in intellectual property management by those agencies.

Entity
Australian Nuclear Science and Technology Organisation; Department of Defence
Responded: Friday 19 November 2021
Response provided

The Auditor-General responded on 19 November 2021 to correspondence from Senator Malcolm Roberts dated 28 October 2021, requesting that the Auditor-General clarify issues relating to the Disaster Recovery Funding Arrangements. 

The Auditor-General received further correspondence about this matter from the Chief Executive Officer of the Queensland Reconstruction Authority, Mr Brendan Moon on 6 June 2022. 

Contact

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Published: Thursday 14 October 2004
Published

This audit focused on the implementation of the Revised Government Foreign Exchange Risk Management Policy. Overall, the audit found the implementation of the Revised Policy with all CAC Act entities was not complete and important elements of the Revised Policy have not been adequately implemented. ANAO made five recommendations aimed at improving the compliance of GGS entities with the revised Policy, central agency consideration of entities' requests for exemption and enhancing the reporting made to Government. Finance and other entities agreed with all the recommendations.

Entity
Department of Finance and Administration
Published: Saturday 31 January 2004
Published

A Special Account is a mechanism used to record amounts in the Consolidated Revenue Fund that are set aside for specified purposes. A total of $3.40 billion was reported as held in Special Accounts as of 30 June 2003, with $10.33 billion reported as credited to Special Accounts in 2002-03 and $10.06 billion in reported payments (debits) from these Accounts. The audit examined the establishment, management and abolition of Special Accounts by Commonwealth agencies, as well as compliance with legal requirements

Entity
Across Agency
Published: Wednesday 19 May 2010
Published

The scope of the audit covered Centrelink's emergency management framework and community recovery assistance operations in general, with a specific focus on the 2009 North Queensland floods and Victorian bushfires. FaHCSIA's role during those disaster events was also considered as it played a key role in establishing the policy parameters of the services Centrelink delivered and addressing issues arising from policy implementation.

Entity
Centrelink; Department of Families, Housing, Community Services and Indigenous Affairs
Published: Friday 5 November 2004
Published

The objectives of the audit were to determine whether: citizenship services were planned based on a risk assessment, especially in relation to fraud; and were monitored and reported on appropriately; decision-making was accurate, consistent and in line with relevent laws and policies and was supported by appropriate training and quality assurance (QA) mechanisms; client and outsourced services were managed effectively; and promotion strategies were effective and have been evaluated appropriately.

Entity
Department of Immigration and Multicultural Affairs
Published: Thursday 29 January 2004
Published

The audit sought to assess how well the Australian Taxation Office (ATO) manages aggressive tax planning. We did this by exploring the nature of aggressive tax planning and the ATO's approach to its management. In the latter context, we looked at:

  • the ATO's previous experience with aggressive tax planning and action on previous significant external reviews, particularly dealing with mass marketed investment schemes;
  • strategy and operations, intelligence gathering and use; and the identification and management of promoters given their significant role in aggressive tax planning.
Entity
Australian Taxation Office
Published: Tuesday 15 October 2013
Published

The objective of the audit was to assess the effectiveness of the Australian Taxation Office’s administration of the personal services income regime.

Entity
Australian Taxation Office
Contact

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