This audit would examine the Department of Human Services’ management and delivery of programs, services and payments on behalf of other Australian Government entities, as well as the department’s performance against its respective obligations and service standards.
Human Services provides a range of programs, services and payments for, and on behalf of, a number of Australian Government entities, such as income support payments for the Department of Social Services, and aged care payments and the maintenance of various health-related registers for the Department of Health. Arrangements for these services and payments are outlined in various memorandums of understanding and business partnership agreements. In the 2017–18 Budget, Human Services estimated that it would process around $175 billion in payments on behalf of other government entities.
The proposed audit would provide assurance that business agreements support Human Services in meeting the expectations of entities on behalf of whom it delivers payments; and that roles, responsibilities and performance reporting arrangements are clearly defined.